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NetApp SG100, Hardware Installation And Maintenance Manual

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NetApp SG100 Hardware Installation And Maintenance Manual Download Page 77

5. Enter the URL for the StorageGRID Appliance Installer:

https://appliances_controller_IP:8443

The Home page appears.

Rebooting the services appliance while the StorageGRID Appliance Installer is
running

You might need to reboot the services appliance while the StorageGRID Appliance Installer is
running. For example, you might need to reboot the services appliance if the installation fails.

About this task

This procedure only applies when the services appliance is running the StorageGRID Appliance
Installer. Once the installation is completed, this step no longer works because the StorageGRID
Appliance Installer is no longer available.

Steps

1. From the menu bar of the StorageGRID Appliance Installer, click Advanced > Reboot

Controller.
The Reboot Controller page appears.

2. From the StorageGRID Appliance Installer, click Advanced > Reboot Controller, and then

select one of these options:.

•

Select Reboot into StorageGRID to reboot the controller with the node rejoining the grid.
Select this option if you are done working in maintenance mode and are ready to return the
node to normal operation.

•

Select Reboot into Maintenance Mode to reboot the controller with the node remaining in
maintenance mode. Select this option if there are additional maintenance operations you
need to perform on the node before rejoining the grid.

The services appliance is rebooted.

Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances 

77

Troubleshooting the hardware installation

Summary of Contents for SG100

Page 1: ...StorageGRID 11 5 Hardware Installation and Maintenance Guide For StorageGRID SG100 and SG1000 Appliances May 2021 215 15086_2021 05_en us doccomments netapp com ...

Page 2: ...pplying power 25 Viewing status indicators on the appliance 25 Configuring StorageGRID connections 27 Accessing the StorageGRID Appliance Installer 27 Verifying and upgrading the StorageGRID Appliance Installer version 29 Configuring network links 30 Configuring StorageGRID IP addresses 37 Verifying network connections 43 Verifying port level network connections 44 Configuring the BMC interface 48...

Page 3: ...connection issues 76 Unable to connect to the appliance 76 Rebooting the services appliance while the StorageGRID Appliance Installer is running 77 Maintaining the appliance 78 Placing an appliance into maintenance mode 78 Turning the controller identify LED on and off 81 Locating the controller in a data center 82 Replacing the services appliance 83 Replacing a power supply in the services applia...

Page 4: ...f the appliance hardware The ability to connect to all three StorageGRID networks including the Grid Network the Admin Network and the Client Network The SG100 supports up to four 10 or 25 GbE connections to the Grid Network and Client Network The SG1000 supports up to four 10 25 40 or 100 GbE connections to the Grid Network and Client Network SG100 and SG1000 diagrams This figure shows the front ...

Page 5: ... for StorageGRID Leave disconnected and available for temporary local access IP 169 254 0 1 During installation use port 2 for IP configuration if DHCP assigned IP addresses are not available Connectors on the rear of the SG1000 This figure shows the connectors on the back of the SG1000 Port Type Use 1 Network ports 1 4 10 25 40 100 GbE based on cable or transceiver type switch speed and configure...

Page 6: ...twork port 2 1 GbE RJ 45 Options Bond with management port 1 for a redundant connection to the Admin Network for StorageGRID Leave disconnected and available for temporary local access IP 169 254 0 1 During installation use port 2 for IP configuration if DHCP assigned IP addresses are not available Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances 6 SG100 and SG1000 appli...

Page 7: ...mance might result Use two SG100 or two SG1000 appliances to provide redundancy of some grid administration services Do this by configuring each appliance as Admin Nodes Use two SG100 or two SG1000 appliances to provide highly available load balancing and traffic shaping services accessed through one or more virtual IP addresses Do this by configuring the appliances as any combination of Admin Nod...

Page 8: ...ut external key management in the instructions for administering StorageGRID 2 Installing the hardware Registering the hardware Installing the appliance into a cabinet or rack Cabling the appliance Connecting the power cord and applying power Viewing boot up status codes 3 Configuring the hardware Accessing StorageGRID Appliance Installer and configuring the link and network IP settings required t...

Page 9: ...lling the hardware on page 21 Hardware installation entails installing the appliance into a cabinet or rack connecting the cables and applying power Configuring StorageGRID connections on page 27 Before you can deploy the services appliance as a node in a StorageGRID system you must configure the connections between the appliance and the networks you plan to use You can configure networking by bro...

Page 10: ...lan to use meet the specifications for a StorageGRID appliance Steps 1 Confirm that the site meets the requirements for temperature humidity altitude range airflow heat dissipation wiring power and grounding See the NetApp Hardware Universe for more information 2 Confirm that your location provides the correct voltage of AC power in the range of 120 to 240 volts AC 3 Obtain a 19 inch 48 3 cm cabin...

Page 11: ...ry Your cabinet might have special power cords that you use instead of the power cords that ship with the appliance Obtaining additional equipment and tools Before installing the StorageGRID appliance confirm you have all of the additional equipment and tools that you need You need the following additional equipment to install and configure the hardware Equipment Equipment Phillips No 2 screwdrive...

Page 12: ...ired equipment 10 QSFP to SFP adapter QSA and SFP transceiver 25 QSFP to SFP adapter QSA and SFP28 transceiver 40 QSFP transceiver 100 QFSP28 transceiver RJ 45 Cat5 Cat5e Cat6 Cat6a Ethernet cables Service laptop Supported web browser 1 GbE RJ 45 port Note Some ports might not support 10 100 Ethernet speeds Optional tools Power drill with Phillips head bit Flashlight Hardware Installation and Main...

Page 13: ... for StorageGRID The Client Network is an open network used to provide access to client applications including S3 and Swift The Client Network provides client protocol access to the grid so the Grid Network can be isolated and secured You can configure the Client Network so that the appliance can be accessed over this network using only the ports you choose to open The Client Network is optional B...

Page 14: ...ackup mode or Link Aggregation Control Protocol mode LACP 802 3ad In active backup mode default only one port is active at a time If the active port fails its backup port automatically provides a failover connection Port 4 provides a backup path for port 2 Grid Network and port 3 provides a backup path for port 1 Client Network In LACP mode each pair of ports forms a logical channel between the se...

Page 15: ...AN LACP and MLAG or equivalent If you do not want to use all four ports you can use one two or three ports Using more than one port maximizes the chance that some network connectivity will remain available if one of the ports fails Note If you choose to use fewer than four network ports be aware that a Services appliance link down alert might be triggered in the Grid Manager after the appliance no...

Page 16: ...ctive Backup mode Both management ports are bonded into one logical management port connected to the Admin Network I Independent mode The port on the left is connected to the Admin Network The port on the right is available for temporary local connections IP address 169 254 0 1 Gathering installation information As you install and configure the StorageGRID appliance you must make decisions and gat...

Page 17: ... label ends in y FF the MAC address for the Admin Port would end in y 1 01 You can easily make this calculation by opening Calculator in Windows setting it to Programmer mode selecting Hex typing the MAC address then typing 2 DHCP assigned IP address for the Admin Network port if available after power on Note You can determine the DHCP assigned IP address by using the MAC address to look up the as...

Page 18: ... 4 Grid Network for Fixed mode The Grid Network for StorageGRID is a required network used for all internal StorageGRID traffic The appliance connects to the Grid Network using the four network ports Table 3 Information needed to connect the services appliance to the Grid Network Information needed Your value Network bond mode Choose one Active Backup default LACP 802 3ad VLAN tagging enabled Choo...

Page 19: ...work bond mode Choose one Active Backup default LACP 802 3ad VLAN tagging enabled Choose one No default Yes VLAN tag If VLAN tagging is enabled Enter a value between 0 and 4095 DHCP assigned IP address for the Client Network if available after power on IPv4 address CIDR Gateway Static IP address you plan to use for the appliance node on the Client Network Note If the Client Network is enabled the ...

Page 20: ...ircled in the diagram DHCP assigned IP address for the BMC management network if available after power on IPv4 address CIDR Gateway Static IP address you plan to use for the BMC management port IPv4 address CIDR Gateway Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances 20 Preparing for installation ...

Page 21: ...Follow these steps Existing NetApp customer a Sign in with your username and password b Select Products My Products c Confirm that the new serial number is listed d If it is not follow the instructions for new NetApp customers New NetApp customer a Click Register Now and create an account b Select Products Register Products c Enter the product serial number and requested details After your registr...

Page 22: ... the blue latches on both sides of the chassis to slide the appliance all the way in Note Do not attach the front bezel until after you power on the appliance Cabling the appliance You must connect the management port on the appliance to the service laptop and connect the network ports on the appliance to the Grid Network and optional Client Network for StorageGRID Before you begin You have an RJ ...

Page 23: ...disassemble or remove any part of a SFP or QSFP transceiver You might be exposed to laser radiation About this task The following figures show the ports on the back of the appliance SG100 port connections SG1000 port connections Port Type of port Function 1 BMC management port on the appliance 1 GbE RJ 45 Connects to the network where you access the BMC interface 2 Four network ports on the applia...

Page 24: ...s 1 Connect the BMC management port on the appliance to the management network using an Ethernet cable Although this connection is optional it is recommended to facilitate support 2 Connect the network ports on the appliance to the appropriate network switches using TwinAx cables or optical cables and transceivers Note The four network ports must use the same link speed See the following tables fo...

Page 25: ...o different power distribution units PDUs in the cabinet or rack 3 If the power button on the front of the appliance is not currently illuminated blue press the button to turn on power to the appliance Do not press the power button again during the power on process 4 If errors occur correct any issues 5 Attach the front bezel to the appliance Related reference Viewing status indicators on the appl...

Page 26: ...p To view the boot up and error codes you must access the BMC interface SSD indicators LED Display State Description 1 Drive status fault Blue solid Drive is online Amber blinking Drive failure Off Slot is empty 2 Drive active Blue blinking Drive is being accessed Related tasks Configuring the BMC interface on page 48 The user interface for the baseboard management controller BMC on the services a...

Page 27: ...You are using any management client that can connect to the StorageGRID Admin Network The client has a supported web browser The services appliance is connected to all of the StorageGRID networks you plan to use You know the IP address gateway and subnet for the services appliance on these networks You have configured the network switches you plan to use About this task To initially access the Sto...

Page 28: ... when you first access this page depend on how your appliance is currently connected to StorageGRID networks Error messages might appear that will be resolved in later steps 2 Alternatively if you cannot obtain an IP address using DHCP use a link local connection to access the StorageGRID Appliance Installer a Connect a service laptop directly to the rightmost RJ 45 port on the services appliance ...

Page 29: ...ed with the StorageGRID Appliance Installer If you are adding an appliance to a recently upgraded StorageGRID system you might need to manually upgrade the StorageGRID Appliance Installer before installing the appliance as a new node The StorageGRID Appliance Installer automatically upgrades when you upgrade to a new StorageGRID version You do not need to upgrade the StorageGRID Appliance Installe...

Page 30: ...r controller type and the checksum file b Upgrade the inactive partition c Reboot and swap partitions d Upgrade the second partition Related tasks Accessing the StorageGRID Appliance Installer on page 27 You must access the StorageGRID Appliance Installer to configure the connections between the appliance and the three StorageGRID networks the Grid Network the Admin Network optional and the Client...

Page 31: ... bonded in aggregate port bond mode SG100 aggregate port bond mode SG1000 aggregate port bond mode Callout Which ports are bonded 1 All four ports are grouped in a single LACP bond allowing all ports to be used for Grid Network and Client Network traffic The table summarizes the options for configuring the four network ports The default settings are shown in bold You only need to configure the set...

Page 32: ...use an LACP bond for the Client Network VLAN tags can be specified for both networks for the convenience of the network administrator Aggregate LACP 802 3ad only Ports 1 4 use a single LACP bond for the Grid Network A single VLAN tag identifies Grid Network packets Ports 1 4 use a single LACP bond for the Grid Network and the Client Network Two VLAN tags allow Grid Network packets to be segregated...

Page 33: ...1000 ports The Link Status table lists the link state and speed of the numbered ports SG1000 shown The first time you access this page Link Speed is set to Auto Port bond mode is set to Fixed Network bond mode is set to Active Backup for the Grid Network The Admin Network is enabled and the network bond mode is set to Independent Hardware Installation and Maintenance Guide for SG100 and SG1000 App...

Page 34: ...gured link speed Use Auto link speed when possible because this option negotiates both link speed and Forward Error Correction FEC mode with the link partner 3 Enable or disable the StorageGRID networks you plan to use The Grid Network is required You cannot disable this network a If the appliance is not connected to the Admin Network unselect the Enable network check box for the Admin Network Har...

Page 35: ...le and configure the port bond mode and the network bond mode This example shows Aggregate and LACP selected for the Grid and the Client networks You must specify a unique VLAN tag for each network You can select values between 0 and 4095 Active Backup selected for the Admin Network Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances 35 Configuring StorageGRID connections ...

Page 36: ...re not reconnected within 1 minute re enter the URL for the StorageGRID Appliance Installer using one of the other IP addresses assigned to the appliance https services_appliance_IP 8443 Related reference Obtaining additional equipment and tools on page 11 Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances 36 Configuring StorageGRID connections ...

Page 37: ...c IP for the appliance on each connected network or assign a permanent lease for the address on the DHCP server If you want to change the link configuration see the instructions for changing the link configuration of the services appliance Steps 1 In the StorageGRID Appliance Installer select Configure Networking IP Configuration The IP Configuration page appears 2 To configure the Grid Network se...

Page 38: ...ue of 1500 Attention The MTU value of the network must match the value configured on the switch port the node is connected to Otherwise network performance issues or packet loss might occur Attention For the best network performance all nodes should be configured with similar MTU values on their Grid Network interfaces The Grid Network MTU mismatch alert is triggered if there is a significant diff...

Page 39: ... that value and the field becomes read only Your web browser is automatically redirected to the new IP address for the StorageGRID Appliance Installer b Confirm that the list of Grid Network subnets is correct If you have grid subnets the Grid Network gateway is required All grid subnets specified must be reachable through this gateway These Grid Network subnets must also be defined in the Grid Ne...

Page 40: ...ur network does not have a gateway re enter the same static IPv4 address c If you want to use jumbo frames change the MTU field to a value suitable for jumbo frames such as 9000 Otherwise keep the default value of 1500 Attention The MTU value of the network must match the value configured on the switch port the node is connected to Otherwise network performance issues or packet loss might occur d ...

Page 41: ...rm that the list of Admin Network subnets is correct You must verify that all subnets can be reached using the gateway you provided Note The default route cannot be made to use the Admin Network gateway To add a subnet click the insert icon to the right of the last entry To remove an unused subnet click the delete icon c If you want to use jumbo frames change the MTU field to a value suitable for ...

Page 42: ...r e Click Save 10 If you selected DHCP follow these steps to configure the Client Network a After you select the DHCP radio button click Save The IPv4 Address and Gateway fields are automatically populated If the DHCP server is set up to assign an MTU value the MTU field is populated with that value and the field becomes read only Your web browser is automatically redirected to the new IP address ...

Page 43: ...verify the MTU setting Steps 1 From the menu bar of the StorageGRID Appliance Installer click Configure Networking Ping and MTU Test The Ping and MTU Test page appears 2 From the Network drop down box select the network you want to test Grid Admin or Client 3 Enter the IPv4 address or fully qualified domain name FQDN for a host on that network For example you might want to ping the gateway on the ...

Page 44: ...r set of ports at the specified IP address or range of addresses About this task Using the list of ports provided in the StorageGRID Appliance Installer you can test the connectivity between the appliance and the other nodes in your Grid Network Additionally you can test connectivity on the Admin and Client Networks and on UDP ports such as those used for external NFS or DNS servers For a list of ...

Page 45: ...rk drop down select the network you want to test Grid Admin or Client 3 Specify a range of IPv4 addresses for the hosts on that network For example you might want to probe the gateway on the network or the primary Admin Node Specify a range using a hyphen as shown in the example 4 Enter a TCP port number a list of ports separated by commas or a range of ports 5 Click Test Connectivity If the selec...

Page 46: ...he StorageGRID NMS service is not yet running on that node If a port level network connection cannot be made for one or more selected ports the Port connectivity test failed message appears in a red banner The nmap command output is listed below the banner The red banner indicates that a TCP connection attempt to a port on the remote host was made but nothing was returned to the sender When no res...

Page 47: ...Related information StorageGRID networking guidelines Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances 47 Configuring StorageGRID connections ...

Page 48: ... password for the BMC s root user Before you begin The management client is using a supported web browser About this task When you first install the appliance the BMC uses a default password for the root user root calvin You must change the password for the root user to secure your system Steps 1 From the client enter the URL for the StorageGRID Appliance Installer https services_appliance 8443 Fo...

Page 49: ...For support purposes the BMC management port allows low level hardware access You should only connect this port to a secure trusted internal management network If no such network is available leave the BMC port unconnected or blocked unless a BMC connection is requested by technical support Steps 1 From the client enter the URL for the StorageGRID Appliance Installer https services_appliance_IP 84...

Page 50: ...ptionally set a static IP address for the BMC management port Note You should either assign a static IP for the BMC management port or assign a permanent lease for the address on the DHCP server a Select Static b Enter the IPv4 address using CIDR notation c Enter the default gateway d Click Save It might take a few minutes for your changes to be applied Hardware Installation and Maintenance Guide ...

Page 51: ...you plan to use SG100 BMC management port SG1000 BMC management port Steps 1 Enter the URL for the BMC interface https BMC_Port_IP For BMC_Port_IP use the DHCP or static IP address for the BMC management port The BMC sign in page appears 2 Enter the root username and password using the password you set when you changed the default root password root password 3 Click Sign me in The BMC dashboard ap...

Page 52: ...e BMC dashboard select Settings SNMP Settings 2 On the SNMP Settings page select Enable SNMP V1 V2 and then provide a Read Only Community String and a Read Write Community String The Read Only Community String is like a user ID or password You should change this value to prevent intruders from getting information about your network setup The Read Write Community String protects the device against ...

Page 53: ...he email address you configure for a user is the address the BMC sends alert notifications to For example you could add a generic user such as notification user and use the email address of a technical support team email distribution list 3 Configure the LAN destination for alerts a Select Settings Platform Event Filters LAN Destinations b Configure at least one LAN destination Select Email as the...

Page 54: ...r enter 1 c Create filters for every event you want the Alert Policy Group to be notified about You can create event filters for power actions specific sensor events or all events If you are uncertain which events to monitor select All Sensors for Sensor Type and All Events for Event Options If you receive unwanted notifications you can change your selections later Hardware Installation and Mainte...

Page 55: ...e appliance KMS controlled encryption is performed on each appliance that has node encryption enabled as soon as a KMS is configured and available for the site that contains the appliance node Attention Any data that exists before an appliance that has node encryption enabled connects to the configured KMS is encrypted with a temporary key that is not secure The appliance is not protected from rem...

Page 56: ...ew minutes depending on the number of disk volumes in the appliance Note Appliances are initially configured with a random non KMS encryption key assigned to each disk volume The disks are encrypted using this temporary encryption key that is not secure until the appliance that has node encryption enabled accesses the KMS keys configured for your StorageGRID site After you finish You can view node...

Page 57: ...points using remapped ports but those endpoints will be remapped to the original CLB ports and service not the Load Balancer service Follow the steps in the recovery and maintenance instructions for removing port remaps Note The CLB service is deprecated You have a service laptop with a supported web browser You know one of the IP addresses assigned to the appliance You can use the IP address for ...

Page 58: ...hen click Browse for the checksum file f Select Home to return to the Home page 5 Confirm that the current state is Ready to start installation of primary Admin Node name with software version x y and that the Start Installation button is enabled Note If you are deploying the Admin Node appliance as a node cloning target stop the deployment process here and continue the node cloning procedure in r...

Page 59: ...o your networks and powered on Network links IP addresses and port remapping if necessary have been configured for the appliance using the StorageGRID Appliance Installer Attention If you have remapped any ports you cannot use the same ports to configure load balancer endpoints You can create endpoints using remapped ports but those endpoints will be remapped to the original CLB ports and service ...

Page 60: ...dress for the appliance https Controller_IP 8443 The StorageGRID Appliance Installer Home page appears 2 In the Primary Admin Node connection section determine whether you need to specify the IP address for the primary Admin Node If you have previously installed other nodes in this data center the StorageGRID Appliance Installer can discover this IP address automatically assuming the primary Admin...

Page 61: ...ick Remove to remove the current software package e Click Browse for the software package you downloaded and extracted and then click Browse for the checksum file f Select Home to return to the Home page 6 In the Installation section confirm that the current state is Ready to start installation of node name into grid with primary Admin Node admin_ip and that the Start Installation button is enable...

Page 62: ...e to install the StorageGRID software or you upload the software version you want to install You must install and configure the primary Admin Node before you install any other appliance node types A primary Admin Node can connect to the Grid Network and to the optional Admin Network and Client Network if one or both are configured Monitoring the services appliance installation The StorageGRID Appl...

Page 63: ...m image for StorageGRID to the appliance 3 Continue monitoring the installation progress until one of the following processes occurs For all appliance nodes except the primary Admin Node the Install StorageGRID stage pauses and a message appears on the embedded console prompting you to approve this node on the Admin Node using the Grid Manager Go to the next step For appliance primary Admin Node i...

Page 64: ...ul for deploying multiple StorageGRID instances or one large complex StorageGRID instance To automate installation and configuration use one or more of the following options Create a JSON file that specifies the configuration settings for your appliances Upload the JSON file using the StorageGRID Appliance Installer Note You can use the same file to configure more than one appliance Use the Storag...

Page 65: ...uploaded JSON file is often more efficient than performing the configuration manually using multiple pages in the StorageGRID Appliance Installer especially if you have to configure many nodes You must apply the configuration file for each node one at a time Note Experienced users who want to automate both the installation and configuration of their appliances can use the configure sga py script A...

Page 66: ...nection to the appliance if the configuration from the JSON file includes sections for link_config networks or both If you are not reconnected within 1 minute re enter the appliance URL using one of the other IP addresses assigned to the appliance The Node name drop down is populated with the top level node names defined in the JSON file Note If the file is not valid the file name is shown in red ...

Page 67: ... Grid Network subnets listed on the IP Configuration page of the StorageGRID Appliance Installer have been defined in the Grid Network Subnet List on the primary Admin Node You have downloaded the configure sga py file The file is included in the installation archive or you can access it by clicking Help Appliance Installation Script in the StorageGRID Appliance Installer Note This procedure is fo...

Page 68: ... 16 25 11 Performing GET on api versions Received 200 2021 02 25 16 25 11 Performing GET on api v2 system info Received 200 2021 02 25 16 25 11 Performing GET on api v2 admin connection Received 200 2021 02 25 16 25 11 Performing GET on api v2 link config Received 200 2021 02 25 16 25 11 Performing GET on api v2 networks Received 200 2021 02 25 16 25 11 Performing GET on api v2 system config Recei...

Page 69: ...iance uses for connection to the primary Admin Node to 172 16 2 99 enter the following configure sga py configure admin ip 172 16 2 99 SGA INSTALL IP 5 If you want to back up the appliance configuration to a JSON file use the advanced and backup file subcommands For example if you want to back up the configuration of an appliance with IP address SGA INSTALL IP to a file named appliance SG1000 json...

Page 70: ...oragegrid py Python script and the configure storagegrid json configuration file to automate the configuration of your StorageGRID system Note You can also configure the system using the Grid Manager or the Installation API Steps 1 Log in to the Linux machine you are using to run the Python script 2 Change to the directory where you extracted the installation archive For example cd StorageGRID Web...

Page 71: ...uired or optional URL parameters and an expected API response StorageGRID Installation API The StorageGRID Installation API is only available when you are initially configuring your StorageGRID system and in the event that you need to perform a primary Admin Node recovery The Installation API can be accessed over HTTPS from the Grid Manager To access the API documentation go to the installation we...

Page 72: ...ion Operations to configure system settings on attached hardware installation Operations for starting the appliance installation and for monitoring installation status networking Operations related to the Grid Admin and Client Network configuration for a StorageGRID appliance and appliance port settings setup Operations to help with initial appliance installation setup including requests to get in...

Page 73: ... If you want to use a kernel based virtual machine KVM you have experience deploying and using KVM applications If you want to use serial over LAN SOL you have experience using IPMI SOL console applications Steps 1 Select one of the following methods for viewing the boot up codes for the appliance controller and gather the required equipment Method Required equipment VGA console VGA capable monito...

Page 74: ...ess the BMC interface on the services appliance using the DHCP or static IP address for the BMC management port Viewing error codes for the appliance If a hardware error occurs when the appliance is booting up the BMC logs an error code As required you can view these error codes using the BMC interface and then work with technical support to resolve the issue Before you begin You know how to acces...

Page 75: ...ion ROM 0xD6 No console output devices are found 0xD7 No console input devices are found 0xD8 Invalid password 0xD9 Error loading boot option LoadImage returned error 0xDA Boot option failed StartImage returned error 0xDB Flash update failed 0xDC Reset protocol is not available 0xDD DXE phase BMC self test failure 0xE8 MRC ERR_NO_MEMORY 0xE9 MRC ERR_LT_LOCK 0xEA MRC ERR_DDR_INIT 0xEB MRC ERR_MEM_T...

Page 76: ...or code As required you can view these error codes using the BMC interface and then work with technical support to resolve the issue Troubleshooting connection issues If you encounter connection issues during the StorageGRID appliance installation you should perform the corrective action steps listed Unable to connect to the appliance If you cannot connect to the services appliance there might be ...

Page 77: ...Steps 1 From the menu bar of the StorageGRID Appliance Installer click Advanced Reboot Controller The Reboot Controller page appears 2 From the StorageGRID Appliance Installer click Advanced Reboot Controller and then select one of these options Select Reboot into StorageGRID to reboot the controller with the node rejoining the grid Select this option if you are done working in maintenance mode an...

Page 78: ...g the DNS server configuration on page 94 11 Monitoring node encryption in maintenance mode on page 96 Placing an appliance into maintenance mode You must place the appliance into maintenance mode before performing specific maintenance procedures Before you begin You must be signed in to the Grid Manager using a supported browser You must have the Maintenance or Root Access permission For details ...

Page 79: ...st Sent Stopping StorageGRID and Rebooting indicate that the appliance is completing the steps for entering maintenance mode When the appliance is in maintenance mode a confirmation message lists the URLs you can use to access the StorageGRID Appliance Installer Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances 79 Maintaining the appliance ...

Page 80: ...g maintenance tasks exit maintenance mode and resume normal node operation From the StorageGRID Appliance Installer select Advanced Reboot Controller and then select Reboot into StorageGRID It can take up to 20 minutes for the appliance to reboot and rejoin the grid To confirm that the reboot is complete and that the node has rejoined the grid go back to the Grid Manager The Nodes tab should displ...

Page 81: ...you begin You must have the BMC IP address of the controller you want to identify Steps 1 Access the controller BMC interface 2 Select Server Identify 3 Select ON and then select Perform Action Result The blue identify LEDs light on the front shown and rear of the controller Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances 81 Maintaining the appliance ...

Page 82: ...n a data center on page 82 Accessing the BMC interface on page 51 You can access the BMC interface on the services appliance using the DHCP or static IP address for the BMC management port Locating the controller in a data center Before you begin You have determined which controller requires maintenance Optional To help locate the controller in your data center turn on the blue identify LED Turnin...

Page 83: ...ou are replacing in the data center Locating the controller in a data center on page 82 The appliance has been placed maintenance mode Placing an appliance into maintenance mode on page 78 About this task The StorageGRID node will not be accessible while you replace the appliance If the appliance is functioning sufficiently you can perform a controlled shutdown at the start of this procedure Note ...

Page 84: ...by opening Calculator in Windows setting it to Programmer mode selecting Hex typing the MAC address then typing 2 b Ask your network administrator to associate the DNS network and IP address for the appliance you removed with the MAC address for the replacement appliance Attention You must ensure that all IP addresses for the original appliance have been updated before you apply power to the repla...

Page 85: ...mine the status of the appliance controller and the two SSDs Replacing a power supply in the services appliance The services appliance has two power supplies for redundancy If one of the power supplies fails you must replace it as soon as possible to ensure that the appliance has redundant power Before you begin You have unpacked the replacement power supply unit You have physically located the ap...

Page 86: ...re that the blue latch is on the right side when you slide the unit in 5 Push the cam handle down to secure the power supply 6 Attach the power cord to the power supply and ensure that the green LED comes on Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances 86 Maintaining the appliance ...

Page 87: ...ppliance Note Each of the two power supply units also contain a fan Those fans are not included in this procedure Steps 1 When the appliance has been placed maintenance mode shut down the appliance a Log in to the grid node i Enter the following command ssh admin grid_node_IP ii Enter the password listed in the Passwords txt file iii Enter the following command to switch to root su iv Enter the pa...

Page 88: ...the open slot in the chassis Line up the edge of the fan with the guide pin The pin is circled in the photograph 7 Press the fan s connector firmly into the circuit board Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances 88 Maintaining the appliance ...

Page 89: ...r in a data center on page 82 You have verified which drive has failed by noting that its left LED is blinking amber Attention If you remove the working drive you will bring down the appliance node See the information about viewing status indicators to verify the failure You have obtained the replacement drive You have obtained proper ESD protection Steps 1 Verify that the drive s left LED is blin...

Page 90: ...rive is automatically rebuilt with mirrored data from the working drive You can check the status of the rebuild by using the Grid Manager Select Nodes Then select Appliance Node Hardware The Storage RAID Mode field contains a rebuilding message until the drive is completely rebuilt 8 Contact technical support about the drive replacement Technical support will provide instructions for returning the...

Page 91: ...the subnet for the appliance might have changed If you need to change the IP addresses for the appliance follow the instructions for configuring IP addresses Configuring StorageGRID IP addresses on page 37 5 Select Configure Networking Ping Test from the menu 6 Use the Ping Test tool to check connectivity to IP addresses on any networks that might have been affected by the link configuration chang...

Page 92: ... status for the appliance node indicating that no alerts are active and the node is connected to the grid Changing the MTU setting You can change the MTU setting that you assigned when you configured IP addresses for the appliance node Before you begin The appliance has been placed maintenance mode Placing an appliance into maintenance mode on page 78 Steps 1 From the StorageGRID Appliance Install...

Page 93: ...erfaces The Grid Network MTU mismatch alert is triggered if there is a significant difference in MTU settings for the Grid Network on individual nodes The MTU values do not have to be the same for all network types 3 When you are satisfied with the settings select Save 4 Reboot the node From the StorageGRID Appliance Installer select Advanced Reboot Controller and then select one of these options ...

Page 94: ...splay a normal status for the appliance node indicating that no alerts are active and the node is connected to the grid Related information Administering StorageGRID Checking the DNS server configuration You can check and temporarily change the domain name system DNS servers that are currently in use by this appliance node Before you begin The appliance has been placed maintenance mode Placing an ...

Page 95: ... For example if the DNS server for the grid changes while an encrypted node was offline the node will not be able to reach the KMS when it comes back online since it is still using the previous DNS values Entering the new DNS server IP address in the StorageGRID Appliance Installer allows a temporary KMS connection to decrypt the node data Steps 1 From the StorageGRID Appliance Installer select Co...

Page 96: ... to the Grid Manager The Nodes tab should display a normal status for the appliance node indicating that no alerts are active and the node is connected to the grid Monitoring node encryption in maintenance mode If you enabled node encryption for the appliance during installation you can monitor the node encryption status of each appliance node including the node encryption state and key management...

Page 97: ...connecting to KMS hosts verify that the domain name system DNS servers are correct and that appliance networking is correctly configured Checking the DNS server configuration on page 94 If you are unable to resolve your certificate issues contact technical support Clear KMS Key disables node encryption for the appliance removes the association between the appliance and the key management server th...

Page 98: ...operation Select Reboot into Maintenance Mode to reboot the controller with the node remaining in maintenance mode Select this option if there are additional maintenance operations you need to perform on the node before rejoining the grid It can take up to 20 minutes for the appliance to reboot and rejoin the grid To confirm that the reboot is complete and that the node has rejoined the grid go ba...

Page 99: ...You must clear the KMS configuration Before you can install the appliance into another StorageGRID system that does not use a KMS or that uses a different KMS Attention Do not clear the KMS configuration if you plan to reinstall an appliance node in a StorageGRID system that uses the same KMS key Before you can recover and reinstall a node where the KMS configuration was lost and the KMS key is no...

Page 100: ... is not recoverable 3 At the bottom of the window select Clear KMS Key and Delete Data 4 If you are sure that you want to clear the KMS configuration type clear and select Clear KMS Key and Delete Data Hardware Installation and Maintenance Guide for SG100 and SG1000 Appliances 100 Maintaining the appliance ...

Page 101: ... and certificate information in Key Management Server Details and the Clear KMS Key and Delete Data control are removed from the window Node encryption cannot be reenabled on the appliance until it is reinstalled in a grid After you finish After the appliance reboots and you have verified that KMS has been cleared and that the appliance in a pre install state you can physically remove the applianc...

Page 102: ...ity arising from the use of products described herein except as expressly agreed to in writing by NetApp The use or purchase of this product does not convey a license under any patent rights trademark rights or any other intellectual property rights of NetApp The product described in this manual may be protected by one or more U S patents foreign patents or pending applications Data contained here...

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