Net2Phone 8 Plus, User Manual

Page: 88 / 113

Max 8 and 8 Plus User’s Guide – Appendix
80
SYMPTOM POSSIBLE
CAUSE
CORRECTIVE
ACTION
Faulty console
terminal
Check/replace
terminal
Faulty cabling
to terminal
Check/replace
cable
No initialization
response from
N2P Max 8
Faulty N2P
Max 8
Contact Technical
Service Center or
your reseller
Overheating Check ventilation Unit shuts off
after operating
for some time
Faulty N2P
Max 8
Contact Technical
Service Center or
your reseller
Console fault Reset/replace
console
Software error Repeat power-up
procedure
Console
screen display
freezes
Faulty N2P
Max 8
Contact Technical
Service Center or
your reseller
Account Issues
Q. How many different accounts do I need to use one
of the Max products?
A. You will need at least one Net2Phone account for
each Max unit, but you can use as many
accounts as the number of ports (or virtual ports)
that you have.
Q. In the Max Web Manager's Account Configuration
page, I accidentally checked the "Use account for
all fields" box and saved the changes. Now, the
different accounts I had for each port are no
longer present. How can I change them back?
A. You must make sure the "Use account for all
fields" box in not checked and re-enter the
account information for each port.