Net2Phone 8 Plus Page 100 User Manual Download

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Max 8 and 8 Plus User’s Guide – Appendix

Appendix B – Technical Support

If you are experiencing a technical problem, please refer
to Appendix A

, Troubleshooting

. If the problem remains

unresolved, please contact your reseller for assistance.

Do not attempt to disassemble the Max 8 or Max 8 Plus.
There are no user-serviceable parts inside the unit.

IMPORTANT: Do not attempt to
disassemble the Max 8 or Max 8 Plus aside
from removing the FSU/FOU cards.
There are no user-serviceable parts inside
the unit.

Summary of Contents for 8 Plus

Page 1: ......

Page 2: ...terference in which case users will be required to correct the interference at their own expense The following information is for FCC compliance of Class B devices The equipment described in this manual generates and may radiate radio frequency energy If it is not installed in accordance with Net2Phone s installation instructions it may cause interference with radio and television reception This e...

Page 3: ...rising from a course of dealing usage or trade practice In no event shall Net2Phone or its suppliers be liable for any indirect special consequential or incidental damages including without limitation lost profits or loss or damage to data arising out of the use or inability to use this manual even if Net2Phone or its suppliers have been advised of the possibility of such damages Max 8 Max 8 Plus ...

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Page 5: ...e Max 8 Plus FXO Ports to a PBX 13 Connecting the Max 8 or 8 Plus s FXS Ports to a Fax Machine 14 Connecting the Max to a LAN 14 Connecting the Max to a DHCP LAN 14 Obtaining the Max DHCP IP Address via Telephone Keypad 15 Connecting to the Max through a Serial Cable 16 Connecting to a LAN with Static IP Addresses 19 Entering a Static IP Address from a Telephone Keypad 19 Entering Static IP Addres...

Page 6: ...ng Max to Max Calls 51 Inbound Allow List Configuration 53 Class of Service Configuration 55 Port Class Configuration 57 Local Dialing System 59 System Information and Commands 60 Load Default Config 62 Show Log Messages 62 Restart System 63 Download Latest Firmware 63 Preparing for the Upgrade 64 Performing the Upgrade 65 5 Configuring Voice Messages 67 Overview 67 Voice Message Files 67 Voice Me...

Page 7: ...ems 79 Account Issues 80 Faxing 81 Functionality 82 General 84 Setup Connectivity 86 Troubleshooting 87 Appendix B Technical Support 92 Appendix C System Specifications 93 Max 8 93 Appendix D Physical and Logical Port Number Table 97 Appendix E Approvals and Listings 98 FCC Declaration of Conformity 98 FCC Declaration of Conformity 98 FCC Compliance Statement 98 Appendix F End User Warranty 100 8 ...

Page 8: ...Max 8 and 8 Plus User s Guide iv ...

Page 9: ...o send calls over the Internet via Net2Phone s service platform Since Net2Phone calls bypass most of the Public Switched Telephone Network PSTN the result is significant savings on long distance communications services This chapter describes Product Features New Features and Functionality Package Contents System and Service Requirements About this Guide Product Features The Max 8 is a rack mountab...

Page 10: ... connect to the analog line card on a PBX APBX or KPS Key Phone System or to an analog phone jack to provide connectivity to the Max from phones both inside and outside of the PBX system In addition to the FXS functions FXO ports provide limited IVR Interactive Voice Response functionality which includes multiple options for caller greetings passwords and Internet call forwarding This allows the M...

Page 11: ... 8 and 8 Plus have a Web configurable toggle switch that enables the IVR to announce the account balance or minutes remaining on the port that the call is going over Greeting Message A greeting message will play prior to the dialed call being sent to the call servers Call Detail Record CDR Generation Administrators can select to have CDRs generated and sent to the Max Automated Billing System ABS ...

Page 12: ...umbers on the Max 8 and 8 Plus as they normally do on their ordinary phones That is users do not have to dial an international call access number and country code number if the call destination is the same country where user lives Similarly the area code can be omitted for calls made to the same area Users can configure a dialing pattern on the Max 8 and 8 Plus that is as close as possible to the ...

Page 13: ...older version of the Max 8 or 8 Plus software and you want to take advantage of these new features you can download the software from http web net2phone com partnersupport devicesoftware Package Contents You should find the following contents in your Max 8 or 8 Plus package Max 8 or 8 Plus device Power cable One telephone cable RJ 11 User s Guide if not available in your package please contact you...

Page 14: ...g 4 A PC or Mac workstation with any recent Web browser connected to the LAN for initial setup and administration 5 A Net2Phone account number and PIN With FXS ports a corded or cordless analog telephone and additional analog devices as desired for each port The Max 8 has all FXS ports Optional a PBX APBX or KPS with an analog trunk card installed With FXO ports a PBX APBX or KPS with an analog li...

Page 15: ... and are familiar with basic wiring and cabling practices In addition to this User Guide the Max 8 and Max 8 Plus is shipped with two product manuals A Hardware Installation Guide that describes hardware installation cabling and safety related issues A Command Reference Guide for advance configuration of the Max family of devices through a serial connection Highlights include FOR INFORMATION ON GO...

Page 16: ...nfiguring IVR voice prompts Chapter 5 Configuring Voice Messages Calling another Max device Chapter 6 Placing Calls Troubleshooting Chapter 7 Appendix System Specifications Chapter 7 Appendix End User Warranty Chapter 7 Appendix Symbols Throughout the user s guide you will see information highlighted for you with the following fun symbol icons Symbol Represents Chapter Description Note Tip Importa...

Page 17: ...ia the Web Manager 5 Test your installation by making an Internet telephone call The Max 8 and 8 Plus have separate installation instructions Please follow the ones appropriate for your device Installing the Max 8 Install the unit in a well ventilated area If it is to be placed on a surface rather than in a rack be sure that all four rubber feet are in place to allow for proper air circulation Do ...

Page 18: ...nnects to analog trunk card COIC COIB or FXO card of PBX 1 2 3 4 5 6 7 8 9 8 PBX Telephone PSTN CO Line CONSOLE LAN 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 POWER OFF ON AC 110 240V FXS Ports Figure 1 Max 8 PBX Connections Your Max 8 hardware setup is now complete The next step is to connect the unit to your LAN so that you can browse the Max Web Manager Installing the Max 8 Plus Install the unit in a well...

Page 19: ...minal terminal emulator application or equivalent which is included with all Microsoft operating systems This is optional when FXS ports are present This procedure is explained in Using HyperTerminal on page 16 in this Guide 2 Connect the RJ 45 LAN port to an Ethernet socket router hub or switch 3 Connect your FXS and or FXO ports to your PBX as per the illustrations in Figures 2 and 3 Connecting ...

Page 20: ...XO card of PBX 1 2 3 4 5 6 7 8 9 8 PBX Telephone PSTN CO Line LAN CONSOLE POWER ON OFF AC 110 240V 1 2 3 4 1 2 3 4 FSU FOU 1 2 3 4 1 2 3 4 FXS Ports FXO Ports Figure 2 Max 8 Plus PBX Connections FXS LEGEND COIC COIB Central Office interface card or board PBX Private Branch Exchange PSTN Public Switched Telephone Network Trunk or CO line Line from Central office or switch ...

Page 21: ...XO Ports Figure 3 Max 8 Plus PBX Connections FXO When you have finished connecting the Max 8 Plus FXS and FXO ports as illustrated above plug the unit into a power outlet and turn it on Your Max 8 Plus hardware setup is now complete The next step is to configure the unit to communicate with your LAN so that you can browse the Max Web Manager LEGEND PBX Private Branch Exchange PSTN Public Switch Te...

Page 22: ...N configuration in either of two ways 1 Via a touch tone keypad to use this method for the Max 8 Plus there must be an FXS card installed or 2 Through the unit s console serial port This section explains how to set the LAN configuration using either method Connecting the Max to a DHCP LAN This section explains how to connect your Web browser to the Max 8 or Max 8 Plus if your LAN uses DHCP address...

Page 23: ...ly from a telephone keypad To use this procedure you will need a standard analog corded or cordless touch tone telephone Get a pencil and paper to write down the IP address NOTE To use this method for the Max 8 Plus there must be an FXS card installed 1 Connect your telephone to any FXS RJ 11 port on the Max 8 2 Pick up the telephone handset and dial 1 1 on the keypad The voice prompt responds You...

Page 24: ...4 and a PC or Mac running the HyperTerminal terminal emulator program or an equivalent which is included in Microsoft operating systems It is usually found in the Programs menu under Accessories Figure 1 Max 8 and 8 Plus Serial Connection NOTE If your Max 8 Plus does not have any FXS ports installed its LAN settings can only be configured using this method 1 With the power to the Max 8 or Max 8 Pl...

Page 25: ...hat you select such as MY_Max To change the system name see System Information and Commands on page 60 in this Guide or Section 2 10 in the Max Command Reference Guide 5 Press the Enter key The Login prompt is displayed 6 Three default user IDs are provided root manager sysadm 7 Type one of these user IDs at the Login prompt followed by the Enter key For example type root followed by the Enter key...

Page 26: ...Make a serial connection from your computer to the Max 8 refer to Connecting to the Max through a Serial Cable on page 16 in this Guide 2 After logging in to the Max 8 type config ip at the command prompt The active directory changes to config ip and the prompt becomes MAX config ip 3 Type show followed by the Enter key The current IP parameters are listed on the screen 4 Scroll up with the arrow ...

Page 27: ...Web Manager Entering a Static IP Address from a Telephone Keypad If your LAN uses static IP addresses the most practical way to set up the Max 8 or Max 8 Plus is to enter an IP address and a net mask address from a telephone keypad You can then finish setting up the unit while browsing the Max Web Manager DISABLING DHCP ON THE MAX 8 OR MAX 8 PLUS FROM A TELEPHONE KEYPAD Since the Max 8 is shipped ...

Page 28: ...r the IP address you wish to enter on the telephone keypad Use the star key to replace the periods in the address and end with the pound key 3 For example if you want to enter the IP address 192 168 172 19 you would enter 192 168 172 19 from your telephone keypad 4 The voice prompt responds Your address is and repeats the address you entered 5 If the new address is correct simply hang up the telep...

Page 29: ... hang up the telephone and repeat from step 1 above 4 Reset the Max 8 to activate the changes To do this power off the unit wait 10 seconds and turn it on again The new net mask address is now in effect If you are using static IP addresses you are now ready to finish setting up the Max 8 using the Max Web Manager Proceed to Chapter 3 Logging in to the Max Web Manager RE ENABLING DHCP FROM A TELEPH...

Page 30: ... only show you how to set the IP address and netmask parameters The procedure is as follows TURNING DHCP ON OR OFF FROM HYPERTERMINAL The Max s default DHCP setting is DHCP enabled Before you can enter a static IP address you must first disable DHCP the same procedure is used to re enable it if necessary 1 Follow the procedures in the Using HyperTerminal section on page 16 in this Guide to start y...

Page 31: ...rminal To connect to the Max Web Manager you will need to enter at least an IP address and netmask To enter the Max s IP parameters 1 At the Enter parameter prompt enter 1 to change the IP Address The Enter IP Address prompt appears 2 At the Enter IP Address prompt enter the IP address you wish to assign followed by the Enter key The Max confirms your entry The confirmation scrolls by quickly so y...

Page 32: ...inish making changes reset the Max 8 or Max 8 Plus to activate the changes You may either type system reset at the command line or power off the unit wait 10 seconds and turn it on again 5 Optional Ping the Max from a PC as illustrated in Figure 7 below using the new IP address to confirm that the correct parameters have been entered and stored successfully ...

Page 33: ...re 3 Pinging the Max The new IP address and netmask are now in effect If you are using static IP addresses you are now ready to finish setting up the Max 8 or Max 8 Plus using the Max Web Manager Proceed to Chapter 3 Logging into the Max Web Manager ...

Page 34: ...Max 8 and 8 Plus User s Guide Chapter 2 26 ...

Page 35: ... query the unit from a telephone keypad see Obtaining the Max DHCP IP Address via a Telephone Keypad on page 15 in this Guide 2 If you want to query the unit through a serial cable see Connecting to the Max through a Serial Cable on page 16 in this Guide Once you know the IP address for the Max 8 or 8 Plus you are ready to log in to the unit through a Web browser as follows 1 Open a new browser wi...

Page 36: ...e 2 When the Introduction page is displayed click the enter Open the door area The Network Password dialog box appears Figure 9 Max Web Manager Login Dialog Box 3 Enter your user name and password and click OK You are now logged in The Max Web Manager Site Map page is displayed ...

Page 37: ...Max 8 and 8 Plus User s Guide Chapter 3 29 NOTE The default user name is root and the default password is n2p Figure 5 Max Web Manager Site Map Page ...

Page 38: ...Max 8 and 8 Plus User s Guide Chapter 3 30 ...

Page 39: ... example click the Port Config link to access the Port Configuration page illustrated below Port Configuration The Port Configuration page s Address Table Configuration sheet shows the Max 8 or Max 8 Plus s current hardware and port configurations The Interface Type Physical and Logical Port Numbers and their Local Addresses are listed Figure 11 Port Configuration Page 4 ...

Page 40: ... The user can modify the local addresses Logical Port Numbers are used in configuring the Current Routing Table For more information see the Account Configuration section on page 37 in this Guide Network and Voice Configuration To modify the parameters on the Network and Voice Configuration page simply enter the desired values into the respective boxes The IP Configuration table displays all the M...

Page 41: ... Static address users Your IP address and netmask are already present in the IP Configuration table you entered them previously Now you need to enter the additional IP parameter information you obtained from your LAN administrator Default Gateway DNS Server IP Primary DNS Server IP Secondary Domain Name if applicable NOTE If a default gateway address or a DNS server address is not used the value 0...

Page 42: ...Firewalls If your connection to the Internet utilizes a firewall several ports will have to be opened to allow your Max 8 16 or T1 E1 to make and receive calls to other Net2Phone devices UDP Port 6801 must be opened The following port types ranges must also be opened the numbers displayed are the default start points for each 1 UDP Port OPAL 7000 2 TCP Port 4000 3 UDP Port 21000 The table below ex...

Page 43: ...000 to 7015 The range is determined by the following formula Max Default Start Port of Max Ports 2 1 or in this example 7000 8 2 1 7015 The table shows the firewall port assignments based on the default start port If the Max gateway default start ports noted above are in conflict with your corporate firewall settings you may assign port numbers in the range of 4000 to 65000 by applying the same pr...

Page 44: ...ts 1 On the Firewall a Open UDP PORT 6801 b Open an additional UDP PORT in the range of 21000 65535 c Open a TCP PORT in the range of 4000 4015 for 8 ports and 4000 4031 for 16 ports This must not be the same number port you opened in the previous step The maximum number in the range is determined by the following formula Maximum 4000 number of ports 2 1 2 In the Network Configuration Table on Max...

Page 45: ...nfiguration Table below Figure 13 Network Configuration Table 3 After you have made the desired changes click the Save button at the bottom of the page to save the new settings then restart the Max 8 or 8 Plus The new settings should now be in effect NOTE Some firewalls require the opened port to be forwarded to the Max 8 16 or T1 E1 s IP address Consult your LAN administrator to determine if this...

Page 46: ... and PIN or 2 Multiple Account Management You can use a different account and PIN for each port Single Account Management For single account management 1 Click in the Port 1 Account field and enter a Net2Phone account number 2 In the PIN field enter the Personal Identification Number for that account 3 If you wish to be able to receive incoming Max to Max calls on a given port select the Y radio b...

Page 47: ...r If a Net2Phone account number is entered for an FXO port in the Account Configuration Table the account entered acts as a default account for the port Charges incurred by callers through that port automatically accrue to this account 3 Whenever a selection in the Login column is modified the Max must be restarted before the change will take effect Multiple Account Management For multiple account...

Page 48: ...hey will announce the balance to the user either by minutes remaining or balance in dollars remaining on the account You can also disable this function if you don t want an announcement after a call has been placed This function also lets you designate the port on which the message will be heard allowing the user to customize each port by the caller To announce the funds dollars remaining in an ac...

Page 49: ...ts can be configured for this function If a customized numbering scheme is desired entries for each number can be added to the table The Current Routing Table displays the following fields for each entry Index index number I F interface type Port logical port numbers Number the phone number to be routed TRNC the truncation length Pre the prefix number Post the postfix number Valid indicates that t...

Page 50: ...sical port 11 would be FXS 10 11 1 10 If you have both FXO and FXS ports Max 8 Plus only Note which ports are FXS and which are FXO Write down the physical port numbers in the table in Appendix D From left to right count the FXS ports starting from 0 and then count the FXO ports starting from 0 As you count write down each port s logical number next to its physical number 1 2 3 4 1 2 3 4 FSU FOU 1...

Page 51: ...d in Appendix D 3 Enter the telephone or extension numbers that are to be directed to the port using the characters in the following table Character Description 0 1 2 3 4 5 6 7 8 9 The characters that can input from a telephone keypad Represents any single character Represents a string of characters of any length Example 1 1 signifies any number that begins with a 1 followed by any 3 digits Exampl...

Page 52: ... in a future release 6 Click the Add Entry button to save the entry The entry appears in the Current Routing Table The unit must be rebooted as described in the Restart System section on page 63 in this Guide to activate the new settings Deleting an Entry from the Current Routing Table To delete an unwanted entry simply type its index number in the Index box in the Delete Entry section and click t...

Page 53: ... an analog telephone Remote Access IVR Configuration To go to the Remote IVR Access Configuration Table click the Remote IVR Config link on the sidebar menu or on the Site Map page Figure 15 Remote Access IVR Table The Remote Access IVR function permits system managers to select the announcement that will greet callers on an FXO port in addition the system managers can designate the security call ...

Page 54: ... port on which it is set Callers are asked to enter a password through the telephone keypad before access to VoIP calling is permitted Callers can then make VoIP calls without restriction To configure this option you must create a password in the port s Password column which may consist of up to 5 numeric only characters Request Account and PIN This feature requires the caller to enter a Net2Phone...

Page 55: ... PSTN number is entered it must include any required preliminary digits such as a 1 for long distance calling Thank you Message click this checkbox if you would like a thank you message to play at the conclusion of a call NOTE The thank you message mentions Net2Phone so if you would prefer to maintain your own branding to your callers make sure the checkbox is NOT selected If Request Account and P...

Page 56: ...ompt depending on options selected Please enter your password Caller enters a password IVR continues Please enter the number you wish to call Caller enters a local London telephone number including London PBX s access code for an outside line such as 9 for example 9 123 4567 7 London PBX sends call to local PSTN 1 2 3 4 5 6 7 8 9 8 PSTN Telephone 8 Telephone connected to line 123 4567 rings Intern...

Page 57: ...ected employs a firewall you need to configure settings on both the Max unit and the firewall before you can place Max to Max calls For information about configuring a firewall refer to the Configuring Firewalls section on page 34 in this Guide In Max to Max calling the receiving port s Account Information table settings must be configured to permit it to receive calls For details refer to the Rec...

Page 58: ...to Max IVR Configuration Table allows the system manager to configure the way a Max 8 or Max 8 Plus s FXO ports will respond to VoIP calls it receives from other Max units In the Max to Max IVR Configuration Table 1 Make sure the FXO port you are configuring is connected to the analog line card of a PBX unit 2 Select one of the following five modes for the port only one mode at a time may be selec...

Page 59: ...n this Guide the account entered acts as a default account for the port Charges incurred by callers through that port automatically accrue to this account Use Forwarding Number Select this IVR option for a port if you wish to have incoming calls to that port forwarded to a specified number automatically without notice to the caller Any PSTN telephone number or a net2phone virtual number 72 plus th...

Page 60: ...in all the ports Each port can place outgoing calls using the single account which may be acceptable when account usage is not tracked But note that only one port has been designated to receive incoming calls Only one call at a time can be made using any given account number Whenever settings on this page are changed the Max must be rebooted before the change will take effect See your reseller for...

Page 61: ... enters a local London telephone number including London PBX s access code for an outside line such as 9 for example 9 123 4567 7 London PBX sends call to local PSTN 1 2 3 4 5 6 7 8 9 8 PSTN Telephone 8 Telephone connected to line 123 4567 rings Internet Net2Phone Network Figure 18 Max to Max Call Flow Inbound Allow List Configuration This function blocks calls from unauthorized callers The Max 8 ...

Page 62: ...o button this setting which is the default permits all calls regardless of whether or not they are included in the Allow List field for that port it disables the allow list feature without forcing you to delete all the numbers in the Allow List field Disconnect Unauthorized Caller radio button if this radio button is selected all callers who are not in the allow list for that port will be disconne...

Page 63: ...ly 5 Repeat for any other ports you would like to configure Class of Service Configuration This function is to set the call authorization classes for restricting outbound calls There are 6 classes A B C D E and U Class A has the most outbound call access capability Class B has the second most outbound call access capability and so on Applying the restricted first digit string to a class means that...

Page 64: ...lass and a higher class This feature must work with the port class system and the local dialing system To delete restricted digits from a class definition 1 In the DEL command table click the Class drop down menu to select the class that contains the restricted digits you would like to delete 2 In the Restricted First Digit box type up to seven 7 digits you would like to remove Using the restricte...

Page 65: ...lity Class B has the second most outbound call access capability and so on Class U has the same meaning as OFF there is no outbound call control NOTE Class U is the default setting A port s class determines its level of outbound call capability A port that is set to class A has the most call capability while a port set to class C is more restricted and has less call capability The authorization cl...

Page 66: ...ort Class Setting table click in the Port Number field and enter the port number to which you would like to assign a class 2 In the Class drop down menu select the class you would like to assign to the specified port 3 Click the OK button to save the class assignment The class appears in the row corresponding to the port you defined ...

Page 67: ...s as close as possible to the host country s dialing pattern Figure 27 Local Dialing System Page On the Local Dialing System page enter the following information to ensure that calls are routed correctly Country Code The access number you dial when placing a call from another country For example in the US the country code is 1 Area Code city code The access number for the area or city in which you...

Page 68: ... if applicable You can separate up to 10 multiple entries by using a comma After entering this information you must reset the Max 8 or 8 Plus to apply the modified values The N2P call is made based on the local dialing system setup environment All the prefix numbers are automatically added to the actual dialed numbers For example if you place a call to a local phone number the N2P call is made by ...

Page 69: ... System Name allows you to enter a new system name Current Login displays the name of the user currently logged into the Max Web Manager Current Password allows you to enter the current password assigned to the user name New Password allows you to enter a new password to be associated with the current login Confirm New Password allows you to re enter and confirm the password entered in the New Pas...

Page 70: ... section on page 63 in this Guide before the changes take effect Load Default Config Click the Load Default Config link to access the Click to load factory settings page illustrated below Figure 22 Load Default Configuration Page Click the Load button to restore the Max 8 or Max 8 Plus s default factory configuration Refer to the Max Command Reference Guide for system default settings CAUTION This...

Page 71: ...hone number and the release status e g normal invalid number etc Restart System Click the Restart System link to access the Restart System page illustrated below Figure 24 Restart System Page To restart the system click the Restart button Download Latest Firmware Click the Download Latest Firmware link to access the Software Upgrade page illustrated below ...

Page 72: ...pgrading you must determine your current firmware version To check this access the System Information page of the Max Web Manager For instructions on how to do this refer to Chapter 3 Logging into the Max Web Manager on page 27 and the System Information and Commands section on page 60 in this Guide If your current firmware version is 1 5 30 you can skip to the Performing the Upgrade section on th...

Page 73: ... Net2Phone network a In the Web Manager click the Account Config link in the sidebar menu b For each port that has a setting of Y in the FAX Only field click the N radio button If no ports are set to Y you can proceed to the Performing the Upgrade section below c Click the Save Changes button at the bottom of the page to save the settings Once you have completed this procedure proceed to the follo...

Page 74: ...default settings and re enter your configuration settings 1 In the Web Manager click the Load Default Config link in the sidebar menu 2 Click the Load button 3 Reboot the device 4 In the Web Manager re enter any settings that you may have modified from the original default configuration based on the configuration settings that you printed out before the upgrade NOTE If you encounter problems with ...

Page 75: ...TE Before attempting to record a new voice message file review Connecting to the Max through a Serial Cable on page 16 in this Guide For help with command line navigation refer to Basic Command Line Navigation in the Introduction section of the Max Command Reference Guide Voice Message Files The following table shows the contents of the message file for the Max 8 and 8 plus as shipped FILE NAME ME...

Page 76: ...9B Your account is being used Please try again CA0010B The number you are calling from is not authorized If you have an account number press Otherwise contact your administrator for more information CA0011B You have dialed a number that has been restricted by the Max administrator Please try again CA0012B You have dialed an invalid number Please press to try again CA0013B The person you are trying...

Page 77: ...tor to recharge your account SN0007B You must be logged out before you trying to call SN0008B Please enter your PIN SN0009B Welcome to Net2Phone Please enter the number you wish to call SN0010B Goodbye and thank you for using Net2Phone FE0000B Feature Complete Dingdong Optional FE0001B Please enter your IP address FE0002B Your IP Address is FE0003B Please enter your netmask FE0004B Your net mask i...

Page 78: ...04B Four DG0005B Five DG0006B Six DG0007B Seven DG0008B Eight DG0009B Nine DG0010B Ten DG0011B Eleven DG0012B Twelve DG0013B Thirteen DG0014B Fourteen DG0015B Fifteen DG0016B Sixteen DG0017B Seventeen DG0018B Eighteen DG0019B Nineteen DG0020B Twenty DG0030B Thirty DG0040B Forty DG0050B Fifty DG0060B Sixty DG0070B Seventy ...

Page 79: ...re you will need 1 A PC with LAN connection to Max 8 or Max 8 Plus 2 The DOS FTP client program included with all Microsoft operating systems 3 The Max 8 or Max 8 Plus voice message binary file vocfile for upload Voice Message File Download Procedure 1 Power on the Max 8 or Max 8 Plus system and wait until the OPR LED begins to blink 2 Obtain the Max 8 or Max 8 Plus s current IP address see Connec...

Page 80: ...nd then press the Enter key use your Max 8 or Max 8 Plus s IP address 6 At the User 192 168 172 138 none prompt enter the default user name root and then press the Enter key 7 When prompted for a password enter the default password n2p and then press the Enter key The password does not display on the screen as you type it Figure 26 FTP File Download Procedure 8 At the FTP prompt type get vocfile a...

Page 81: ...the previous section Voice Message File Download Procedure 2 At the prompt type put vocfile and then press the Enter key The new vocfile is not activated until you reboot the Max 8 Plus system 3 Click the Restart System link in the sidebar menu of the Web Manager to reboot the Max 8 or Max 8 Plus The vocfile will be activated ...

Page 82: ...Max 8 and 8 Plus User s Guide Chapter 5 74 ...

Page 83: ...x 8 and Max 8 Plus to indicate the end of a dial string If the pound key is omitted the Max waits three seconds for additional input then places the call This delay is adjustable through a HyperTerminal connection For details see Sections 10 and 11 in the Max Command Reference Guide Placing Calls to the PSTN Placing calls to destinations within North America Pick up the handset on a telephone conn...

Page 84: ...e telephone attached to the port in Los Angeles rings Calling a Max 8 Plus FXO Port from Another Max Let us imagine that you are planning a trip to England and you need to call Windsor Castle s 24 hr information line To call from London you would dial 0753 the city code 831118 the local number To place the call directly from your PBX extension in your office in the US you would dial 011 01 753 831...

Page 85: ...tension You hear an Internet dial tone 2 Dial 72 the remote FXO port s account number e g 72 1234567890 The Max in the London office greets you Welcome to Net2Phone Please enter your password 3 Enter the password The Max in London responds Please enter the number you wish to call 4 Enter Windsor Castle s city code and local number as if you were dialing an inter city call from London 0753 831118 T...

Page 86: ...e Max to Max calls For information about configuring a firewall refer to Configuring Firewalls on page 34 in this Guide In Max to Max calling the receiving port s Account Information table settings must be configured to permit it to receive calls For details refer to Receiving Max to Max Calls on page 51 in this Guide Refer to your Reseller for information about Net2Phone s Max to Max calling rate...

Page 87: ...BLE CAUSE CORRECTIVE ACTION Power source switched off Switch power source ON Faulty power cable Check replace power cable Faulty power source Check correct input power Power LED and fan are off Faulty internal power supply Contact Technical Service Center or your reseller Power LED on fan off Faulty N2P Max 8 Contact Net2Phone Technical Service Center or your Net2Phone reseller Power LED off fan o...

Page 88: ...procedure Console screen display freezes Faulty N2P Max 8 Contact Technical Service Center or your reseller Account Issues Q How many different accounts do I need to use one of the Max products A You will need at least one Net2Phone account for each Max unit but you can use as many accounts as the number of ports or virtual ports that you have Q In the Max Web Manager s Account Configuration page ...

Page 89: ...e or more ports was set to Y yes before upgrading to version 1 5 40 that setting may not have been cleared by the upgrade process As a result you must re load the factory defaults and re enter your configuration settings The following steps walk you through this process o Before re loading the factory settings take a snapshot of the configuration settings you customized by printing each configurat...

Page 90: ...tion Functionality Q What is the difference between the Max 8 and the Max 8 Plus A The Max 8 has eight fixed FXS ports The Max 8 Plus may contain any one of the following combinations o four FXS four FXO ports o eight FXS ports or o eight FXO ports Q What does FXS mean A FXS stands for Foreign Exchange Station Very basically you can plug standard analog phones into a Max FXS unit The FXS version o...

Page 91: ... vary depending on available bandwidth but normally take no longer than five minutes Q Can I call any number through the Max i e 911 A Please be aware that special emergency and informational numbers i e 411 611 911 0 cannot normally be accessed through the Max However if you have a Max with at least one FXO port it can be configured so that these calls are routed through the Public Switched Telep...

Page 92: ...e report on the Max A You must telnet into the unit and view the N2P STATISTICS CALL s directory Please see the user s manual for information on how to telnet into the Max Q If I already have a Max and want to add more what are the installation issues involved A You would add additional Max units to a network just as you would add additional computers to a network Make sure there is enough bandwid...

Page 93: ...code the number followed by the key Q When I call the United States the call quality is very good but I experience a delay when calling other countries Why A This is most likely occurring in the local phone system and is independent of the Net2Phone products Q Do I need a router to use a Max product A Yes All Max products require a connection to a hub router Q Can I use my Net2Phone device with a ...

Page 94: ...lus through a serial cable connection I do not see any text or the text that appears is distorted Make sure the connection settings are as follows Baud rate 19200 Parity None Character size 8 Stop Bit 1 Flow Control None Make sure the serial cable is connected and fastened to both the Max 410 420 430 and your computer Q When I attempt to access the Max Web Manager I am prompted for a user name and...

Page 95: ...o connect to a digital PBX Depending on the available line cards or trunk cards the Max 4 Max 8 Max 8 Plus or Max 8 16 could connect to an analog PBX Any Max featuring FXO ports Max 8 Plus or Max 8 16 could connect to an analog line card while FXS units Max 4 Max 8 Max 8 Plus or Max 8 16 could connect to an analog trunk card Q When would I need to use the serial port on the back of the Max A If yo...

Page 96: ...ting Table Configuration page make sure you routed each extension to the logical port number of the desired port not the labeled or physical port number Q When I attempt to make a call I hear a fast busy signal What could be wrong A Click the Show Log Messages link to access the Current System Log Messages page see Show Log Messages on page 62 in this Guide Then check to see if 00 REL DM_NOT_SPECI...

Page 97: ...e ping command is discussed in the Entering an IP Address section on page 23 in this Guide Make sure that an account number has been entered for the port from which you are calling and that there are funds in the account This topic is covered in the Account Configuration section on page 37 in this Guide Use the ping command to determine that the Max still has a live connection to the LAN Make sure...

Page 98: ...om the grounding screw on the Max to a grounding platform Q When I make a call from one Max unit to another Max one side cannot hear the communication What could be the problem A First make sure that both units have been upgraded to the latest software If this does not solve the problem and you are behind a firewall please see the technical bulletin on Max to Max calling for more information on op...

Page 99: ... and 8 Plus User s Guide Appendix 91 1 Your network supports DHCP 2 Your RJ 45 LAN cable is securely connected to both the Max 8 Plus and to the LAN hub or router 3 All network ports routers or hubs are live ...

Page 100: ...leshooting If the problem remains unresolved please contact your reseller for assistance Do not attempt to disassemble the Max 8 or Max 8 Plus There are no user serviceable parts inside the unit IMPORTANT Do not attempt to disassemble the Max 8 or Max 8 Plus aside from removing the FSU FOU cards There are no user serviceable parts inside the unit ...

Page 101: ...atus indicator for system one alarm indicator for system malfunction one active status indicator for each analog voice port one Fast Ethernet indicator one LAN link indicator one LAN data receive indicator one serial port transmit indicator one serial port receive indicator one voice transmit indicator one voice receive indicator VoIP protocol Net2Phone propriety protocol Voice Processing Capabili...

Page 102: ...9 inch rack are available Weight 2 Kg Input power 100 240 VAC 1 5 A max 50 60 Hz 50 W max Main processor Motorola MPC855T Operation temperature 0 50o C Storage temperature 40 85o C Operation humidity 5 95 non condensing Noise level 15 dB 1 m Ringer Equiv No 0 5B LED MEANING ALM ALM LINK Link active LRX Receive data OPR Operational RXHW Voice receive SRX Serial port receive STX Serial port transmit...

Page 103: ...m active status indicator 10 100 fast Ethernet LRX LAN receive LAN data receive indicator STX serial transmit SRX serial receive VTX voice transmit CLK reserved one active status indicator for each analog voice port VoIP protocol Net2Phone propriety protocol Voice Processing Capabilities compression decomp ression QoS related capabilities G 711 G 723 1 Echo Cancellation G 168 Voice Activity Detect...

Page 104: ... 240 VAC 1 5 A max 50 60 Hz 50 W max Main processor Motorola MPC855T Operation temperature 0 50o C Storage temperature 40 85 o C Operation humidity 5 95 non condensing Noise level 15 dB 1 m Ringer Equiv No 0 5B LED MEANING ALM ALM CLK Reserved LINK Link active LRX Receive data OPR Operational SRX Serial port receive STX Serial port transmit TXHW Voice transmit 10 100 Fast Ethernet ...

Page 105: ...Max 8 and 8 Plus User s Guide Appendix 97 Appendix D Physical and Logical Port Number Table FXS PORTS FXO PORTS Physical Port Number Logical Port Number Physical Port Number Logical Port Number ...

Page 106: ...rmity Product name Max 8 Plus FCC Rules Tested to comply with FCC part 15 Class A Part 68 Operating environment for office use FCC Compliance Statement This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause u...

Page 107: ... Changes or modifications not expressly approved by the manufacturer could void the user s authority to operate the equipment Use with an approved telephone set Party responsible for product compliance Net2Phone Inc 520 Broad Street Newark NJ 07102 USA ...

Page 108: ...d warranty period Net2Phone will repair or replace at Net2Phone s option any defective Product that will not properly perform its intended use with a new or factory rebuilt Product No charge will be made to the End User for any such repair or replacement The external housing and non operational parts of the Product are not covered under this limited warranty 5 Upon request from Net2Phone the End U...

Page 109: ... or warranty service for the Product the End User should contact Net2Phone by email at resellersupport Net2Phone com b Net2Phone will use reasonable commercial efforts to resolve the issue by email or telephone c If the Product requires warranty service Net2Phone will issue an RMA number to the End User EXCEPT FOR THE EXCLUSIVE REMEDY SET FORTH ABOVE IN NO EVENT SHALL NET2PHONE HAVE ANY LIABILITY ...

Page 110: ...K OR OTHER INTELLECTUAL PROPERTY RIGHT OF ANY THIRD PARTY IN NO EVENT SHALL NET2PHONE S LIABILITY FOR DAMAGES WHETHER ARISING OUT OF CONTRACT NEGLIGENCE WARRANTY OR INFRINGEMENT OF ANY INTELECTUAL PROPERTY RIGHT EXCEED THE PURCHASE PRICE PAID BY THE END USER FOR THE PRODUCT ...

Page 111: ...t Routing Table Adding an Entry 42 Deleting an Entry 44 D default gateway address 33 DHCP 14 19 20 21 22 33 DNS server addresses 33 domain name 33 Dynamic jitter buffer control 3 E echo cancellation 2 F factory configuration 62 firewall 33 36 49 78 FXS port 1 G G 168 2 93 95 gateway server 1 H hunt group 77 HyperTerminal 16 Obtaining DHCP Address 18 I I F 41 index number 41 44 interface type 41 43...

Page 112: ...e 32 Network Configuration 33 36 37 Network Configuration table 33 Network Password 28 Number 41 P password 17 18 28 61 phone number 41 physical port number 42 Ping 24 Placing Calls 75 Port Configuration page 31 Port Numbers 33 Post 41 postfix number 41 Pre 41 prefix number 41 PSTN 1 46 47 50 51 R Receiving Calls 40 49 51 Remote IVR 45 Restart System page 34 63 Routing Table 40 41 59 S Save button...

Page 113: ... and 8 Plus User s Guide Appendix 105 TRNC 41 truncation length 41 U User ID 17 user name 61 V VAD 2 vocfile 67 71 72 73 Voice activity detection 2 Voice Configuration 32 33 36 37 Voice Message 67 VoIP 1 44 ...

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