Troubleshooting
This section provides examples of possible reading values and what they indicate.
Reading Value
Definition
Troubleshooting
::::::::
Failure to retrieve reading
l
Usually indicates a cut wire. Check the
connection between the register and MIU.
l
If using a non-autodetect ProRead™ register,
verify that it is programmed for three-wire
mode.
????????
Indicates an ambiguous, bad read,
replaces ------- and HHHHHHHH
N/A
MMMMMMMM
Indicates an out-of-range reading
(>99999999), diagnostic code from
the MIU
l
Indicates that no meter reading history is
available.
l
Swipe the MIU with a magnet to force the MIU
to read the register.
UUUUUUUU
Indicates an undefined out of range
reading or corrupt valve
N/A
Table 5 – Example Reading Values
Contact Information
Within
North
America,
Neptune
Customer
Support
is
available
Monday
through
Friday,
7:00
A.M.
to
5:00
P.M. Central
Standard
Time,
by
telephone,
email,
or
fax.
By Phone
To contact Neptune Customer Support by phone, complete the following steps.
1. Call (800) 647-4832.
2. Select one of the following options:
l
1 if you have a Technical Support Personal Identification Number (PIN).
l
2 if you do not have a Technical Support PIN.
3. Enter the six-digit PIN and press #.
4. Select one of the following options.
l
2 for Technical Support
l
3 for maintenance contracts or renewals
l
4 for Return Material Authorization (RMA) for Canadian Accounts
26
E-CODER
®
)R900
i™
Installation and Maintenance Guide
Chapter 6: Maintenance and Troubleshooting
