Troubleshooting
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22 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
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Repairs to the appliance should only be carried out
by trained specialist staff.
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If the appliance is defective, call Customer Service.
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
▶
Only use genuine spare parts when repairing the
appliance.
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If the power cord of this appliance is damaged, it
must be replaced with a special connection cable,
which is available from the manufacturer or his Cus-
tomer Service.
22.1 Warnings
Notes
¡
If appears in the display, press and hold the twist
knob TwistPad® next to the mark for the relevant
cooking zone in order to read the fault code.
¡
If the fault code is not listed in the table, disconnect
the hob from the power supply and wait 30 seconds
before reconnecting it. If this display appears again,
contact the technical customer service and specify
the exact fault code.
¡
If an error occurs, the appliance does not switch to
standby mode.
¡
In order to protect the appliance's electronic parts
from overheating or surge currents, the hob may
temporarily reduce the power level.
22.2 Information on the display panel
Fault
Cause and troubleshooting
No displays light up.
The power supply has been disconnected.
▶
Use other electrical appliances to check whether there has been a power failure.
The appliance has not been connected as shown in the circuit diagram.
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Connect the appliance in accordance with the circuit diagram.
Electronics fault
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If you are unable to rectify the fault, inform the technical after-sales service.
The displays flash.
The control panel is wet or an object is covering it.
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Dry the control panel or remove the object.
, , ,
,
The electronics have overheated and one or all of the cooking zones have been switched
off.
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Wait until the electronics have cooled down sufficiently. Then touch any button on the
control panel.
+ power level and
audible signal
There is hot cookware in the vicinity of the control panel. This may cause the electronics to
overheat.
▶
Remove the cookware. The fault display goes out shortly afterwards. You can continue to
cook.
and signal tone
There is hot cookware in the vicinity of the control panel. The cooking zone has been
switched off to protect the electronics.
▶
Remove the cookware. Wait a few seconds. Touch any button. When the fault display
goes out, you can continue cooking.
/
The cooking zone has overheated and has been switched off to protect the work surface.
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Wait until the electronics have cooled down sufficiently before switching the cooking
zone back on.
PowerTransfer does not switch on.
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Touch any button to confirm the fault display. You can continue to cook as normal
without using the PowerTransfer function. Contact customer service.
Extended FlexZone does not switch on.
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Touch any sensor to confirm the fault display. You can use the remaining cooking zones
to continue cooking. Contact the technical after-sales service.
The cooking zone has been operating continuously for an extended period.
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Individual safety switch-off is switched on. Touch any button to switch off the display so
that you can set the cooking zone again.
