background image

Troubleshooting

 en

45

Troubleshooting

Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Incorrect repairs are dangerous.

Repairs to the appliance should only be carried out by trained specialist
staff.

Only use genuine spare parts when repairing the appliance.

If the power cord of this appliance is damaged, it must be replaced with a
special connection cable, which is available from the manufacturer or his
Customer Service.

Appliance safety

Fault

Cause

Troubleshooting

Appliance door opens acci-
dently.

Automatic door opening ac-
tivated accidently.

To prevent the appliance door
opening accidentally, activate the
childproof lock.

Appliance door does not
open at the end of the pro-
gramme.

Automatic door opening is
not activated.

Activate the automatic door open-
ing. 

→ 

"Overview of basic settings",

Page 36

Childproof lock is activated.

Deactivate the childproof lock.

Door is not correctly adjus-
ted.

Adjust the appliance door as de-
scribed in the installation instruc-
tions.
The door gap must be at least
70 mm - 100 mm.

Appliance door and door
seal are soiled.

Clean the appliance door and door
seal with a damp cloth and a little
washing-up liquid.

Wrong screws used to ad-
just the door gap.

Use size 4X30 bolts to adjust the
door gap.
The bolts are included in the scope
of supply.
If you use bolts that are too long,
this can deactivate the function of
automatic door opening.

The safety device switches
off automatic door opening.

Call "Customer Service."

→ 

Page 60

Summary of Contents for S299YB801E

Page 1: ...Dishwasher en User manual S299YB801E...

Page 2: ...15 Controls 16 Programmes 19 Information for test institutes 21 Favourite 21 Intelligent 21 Additional functions 21 Features 22 Top basket 22 Bottom basket 23 Cutlery basket 24 Etagere 24 Folding pron...

Page 3: ...ing the tub 41 Cleaning products 41 Tips on appliance care 41 Easy Clean 41 Filter system 42 Cleaning spray arms 43 Troubleshooting 45 Appliance safety 45 Error code Fault display Sig nal 47 Washing r...

Page 4: ...ppliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have...

Page 5: ...rd must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When insta...

Page 6: ...y with safety instructions and directions for use on packagings of detergent and rinse aid products may cause serious harm to health Follow the safety instructions and directions for use on the packag...

Page 7: ...sh out of the appliance Open the appliance door carefully if the programme is still running WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in...

Page 8: ...by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is availa...

Page 9: ...nd closing the ap pliance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Kee...

Page 10: ...damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have...

Page 11: ...dproof lock and close the appliance door Opening appliance door Page 34 Environmental protection and saving energy Environmental protection and saving energy Environmental protection and saving energy...

Page 12: ...and run time are ad ditionally adjusted to the level of soil ing Sensors The sensors adjust the programme sequence and strength in the auto matic programmes depending on the level and type of soiling...

Page 13: ...lls If you subsequently install your dishwasher as a free standing appli ance you must stop it from tipping over e g by screwing it to the wall or installing it under a continuous work top that is sec...

Page 14: ...g water connection is not kinked crushed or twisted Electrical connection Connect your appliance to the power supply Connecting the appliance to the electricity supply Notes Please follow the Safety i...

Page 15: ...your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 Rating plate Rating plate with E...

Page 16: ...ng of the appliance Overview of basic settings Page 36 9 Cutlery shelf1 Cutlery shelf Page 24 10 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not bee...

Page 17: ...n open the menu Changing basic settings Page 38 4 WLAN display Home Connect Page 38 5 Display1 The display shows information about pro grammes basic settings or additional functions You can change the...

Page 18: ...lf with your appliance 18 11 buttons You can use these buttons to scroll between the basic settings Changing basic settings Page 38 12 Door handle1 Open the appliance door Page 34 1 Depending on the a...

Page 19: ...at ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Chef 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Remov...

Page 20: ...functions Page 21 Glass 40 Tableware Cleaning delicate table ware cutlery temperat ure sensitive plastics glasses and stemware in the stemware basket Level of soiling Removing lightly adher ing fresh...

Page 21: ...utton for the relevant additional function Additional functions Page 21 5 Press for 3 seconds a The selected programme and the additional function will flash a flashes a The programme and the addition...

Page 22: ...ing levels e g place very soiled pots and pans in the bottom bas ket and normally soiled tableware in the upper basket The spray pressure in the bottom basket is in creased and the max imum programme...

Page 23: ...of the basket by the top edge 3 Press in the levers on the right and left on the outside of the basket 4 Raise or lower the basket evenly to the right level Check that the basket is level on both sid...

Page 24: ...cutlery If you do not need the cutlery shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and...

Page 25: ...all settings via the Home Connect app Home Connect quick start Page 39 Requirement The appliance has been installed and connected Page 13 1 Add special salt Page 27 2 Add rinse aid Page 28 3 Switch o...

Page 26: ...You can find out how hard your water is from your local water company or by using a water hardness tester Water hardness E Hardness range mmol l Setting value 0 8 Soft 0 1 1 0 8 9 10 Soft 1 2 1 4 9 1...

Page 27: ...dispenser for special salt immediately before the pro gramme starts 1 Unscrew the lid of the dispenser for special salt and remove 2 On initial start up Fill the dispenser right up with water 3 Note O...

Page 28: ...e run time and consumption values e g water and electricity Overview of consumption values with regeneration the water softening system Here you can find an overview of the maximum additional run time...

Page 29: ...ing e g when using combined detergents with a rinse aid compon ent you can switch the rinse aid sys tem off Tip The function of rinse aid is lim ited with combined detergents You will generally get be...

Page 30: ...h powder and liquid detergent the dosage can be individually adjusted to the level of soiling of the table ware For better washing and drying results and to avoid damage to the appli ance please addit...

Page 31: ...ard ness of 17 E To prevent sticking only touch de tergents in a water soluble pouch with dry hands and only ever place them in a dry detergent dispenser Even if the rinse aid and special salt refill...

Page 32: ...ge to glass and table ware Only put glasses and china in the dishwasher if it is marked as dish washer safe by the manufacturer Avoid damage to glass and table ware Cause Recommendation The following...

Page 33: ...pecifications Page 61 For better washing and drying res ults position items with curves or recesses at an angle so water can run off 1 Remove large remnants of food from tableware To save resources do...

Page 34: ...and ideal for normally soiled tableware It is the most efficient programme for the combination of energy wa ter consumption for this type of tableware and evidences conform ity with the EU Ecodesign...

Page 35: ...y ajar for a few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Open the appliance door carefully 2 Press a T...

Page 36: ...20 medium1 Set the water hardness Overview of water hardness settings Page 26 Rinse aid dispenser 0 6 51 Set or switch off the amount of rinse aid to be dis pensed Setting the amount of rinse aid Pag...

Page 37: ...tus Light on or off While the programme is running a strip of light appears on the left hand side of the appliance If the appliance door is not completely closed the strip of light will flash The prog...

Page 38: ...red setting 5 Press or repeatedly until the display shows the right value You can change several settings 6 To save the settings press for approx 3 seconds 7 Close the appliance door Setting the time...

Page 39: ...des you through the entire login pro cess Connecting the appliance to WLAN home network Wi Fi Requirements Home Connect app is installed on your mobile device Wi Fi on the router is activated The appl...

Page 40: ...ect com Software update You can use this function to update the software of your appliance e g for optimisation troubleshooting or safety relevant updating The Home Connect app informs you about avail...

Page 41: ...s ing a damp cloth and washing up liquid This ensures the parts of the appliance will remain clean and hy gienic If the appliance is not going to be used for a while leave the door slightly ajar This...

Page 42: ...ppliance If you have not run Easy Clean after 3 washing cycles the indic ator for Easy Clean will go out automatically For optimum cleaning perform ance ensure the correct place ment of cleaners Follo...

Page 43: ...of dirt between the coarse and the fine fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pli...

Page 44: ...Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray a...

Page 45: ...ted accidently To prevent the appliance door opening accidentally activate the childproof lock Appliance door does not open at the end of the pro gramme Automatic door opening is not activated Activat...

Page 46: ...e included in the scope of supply If you use bolts that are too long this can deactivate the function of automatic door opening Appliance door does not open Childproof lock is activated Press the top...

Page 47: ...ter protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 60 E 3100 lights up Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page...

Page 48: ...ked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewater pump i...

Page 49: ...e er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 28 2 Set the amount of rinse aid to be dispensed Setting the...

Page 50: ...s not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cut...

Page 51: ...r in corner areas Top baskets on right and left are not set to same height Set the top baskets on the left and right to the same level Top basket Page 22 Detergent residue in the ap pliance Lid of the...

Page 52: ...ng 2 Change your detergent if required Special salt dispenser is not screwed tight Screw the special salt dispenser tight Stubborn white coatings are present on tableware inside the appliance or the d...

Page 53: ...anical cleaning Page 41 or a machine cleaning product It may not always be possible to com pletely remove deposits but they are harmless to health The formation of films is due to metal components on...

Page 54: ...not open fully 1 Arrange tableware in the top basket tableware so the tab collecting tray is not obstructed by tableware Arrange tableware Page 33 Items of tableware are blocking the dispenser lid 2...

Page 55: ...nt to a detergent dispenser when dry Excessive formation of foam occurs Hand washing up liquid is present in dispenser for rinse aid Immediately add rinse aid to the dispenser Adding rinse aid Page 28...

Page 56: ...leshooting Water is left in the appliance at the end of the pro gramme Filter system or area under the filters is blocked 1 Clean the Filters Page 42 2 Clean the Wastewater pump Page 59 Programme has...

Page 57: ...hooting Appliance door cannot be closed Door lock has been activ ated Close the appliance door with greater force Door cannot be closed due to installation method Check whether the appliance has been...

Page 58: ...or rattling noise With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during t...

Page 59: ...remove a You can now reach the impeller with your hand 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks...

Page 60: ...recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord an...

Page 61: ...the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will mak...

Page 62: ...request the relevant informa tion from ossrequest bshg com or BSH Hausger te GmbH Carl Wery Str 34 81739 Munich Germany The source code will be made avail able to you on request Please send your reque...

Page 63: ...400 2483 5 MHz Max 100 mW 5 GHz band 5150 5350 MHz 5470 5725 MHz Max 100 mW BE BG CZ DK DE EE IE EL ES FR HR IT CY LI LV LT LU HU MT NL AT PL PT RO SI SK FI SE NO CH TR IS UK NI 5 GHz WLAN Wi Fi For i...

Page 64: ...ry Stra e 34 81739 M nchen GERMANY Valid within Great Britain Imported to Great Britain by BSH Home Appliances Ltd Grand Union House Old Wolverton Road Wolverton Milton Keynes MK12 5PT United Kingdom...

Reviews: