NEFF C67P70N3GB, Instruction Manual

Page: 19 / 40

19
Faults and repairs
It is not always necessary to call the after-sales service.
Sometimes, you can find a remedy yourself. You will find some
tips for troubleshooting in the following table.
:
Risk of electric shock!
■
Work on the appliance electronics may only be performed by
a specialist.
■
Always disconnect the appliance from the power supply
when work is carried out on the electronics. Switch off the
circuit breaker or remove the fuse from your household fuse
box.
Malfunction table
If a meal doesn't turn out as well as you had hoped, refer to the
section Tested for you in our cooking studio , where you will
find plenty of cooking tips and tricks.
Error messages with E
If an error message beginning with the letter E appears on the
display, press the clock function button
Ã
repeatedly until
the KJu and 3 symbols appear. Then reset the clock. If
the error is shown again, call the after-sales service.
:
Risk of electric shock!
■
Incorrect repairs are dangerous. Repairs may only be carried
out and damaged power cables replaced by one of our
trained after-sales technicians.
■
If the appliance is faulty, switch off the circuit breaker in the
fuse box or disconnect the appliance at the mains. Call the
after ­ sales service.
You can take remedial action yourself for some error
messages.
Problem Possible cause Remedy/information
The appliance does not work. The plug is not plugged into the mains. Plug in the plug.
Power cut Check whether the kitchen light works.
Defective fuse Look in the fuse box to make sure that the
fuse for the appliance is OK.
Malfunction. Switch off the circuit-breaker for the appli-
ance in the fuse box, then switch it back on
after approximately 10 seconds.
The two dots and three zeros flash in
the display.
Power cut Reset the clock.
The microwave does not switch on. The door was not fully closed. Check whether food remains or foreign
material is trapped in the door.
The
ƒ
button has not been pressed. Press the
ƒ
button.
The appliance does not heat up to the
temperature which has been set.
The ƒ button was not pressed. Press the ƒ button.
Microwave operation has been can-
celled for no apparent reason.
The microwave has a fault. If this fault occurs repeatedly, please call
the after-sales service.
Oven operation without microwave is possi-
ble.
With microwave operation, the food
takes longer to heat up than before.
The microwave power setting was too low. Select a higher microwave power setting.
You have placed a larger amount of food than
normal in the appliance.
Double the amount = almost double the
time.
The food was colder than usual. Stir or turn the food during cooking
The oven does not heat up. “
©
”
appears in the temperature display
The demo setting is activated. “Demo setting
activated” appears in the text display.
Switch off the circuit breaker in the fuse
box and switch it on again after approxi-
mately 20 seconds.
“
‹‹‹
” appears in the temperature
display.
Automatic switch-off has been activated. The
oven stops heating.
Press a button or switch off the appliance.
Problem Possible cause Remedy/information
The error message “E101” or “E104”
appears in the clock display.
The temperature sensor has failed. Call the after ­ sales service. Microwave
operation is possible on its own.
The “E011” error message is shown in
the display.
A button was pressed for too long or has
jammed.
Press all buttons individually. If the error
message remains, please contact the after-
sales service.