en
Troubleshooting
28
Fault
Cause and troubleshooting
Appliance will not start or cuts
out during operation.
Malfunction
▶
Call the after-sales service.
The appliance is not heating;
appears on the display.
Demo mode is activated in the basic settings.
1.
Briefly disconnect the appliance from the power supply by switching the cir-
cuit breaker in the fuse box off and then on again.
2.
Deactivate Demo mode within the next 3 minutes in the
There has been a power cut.
▶
Open and close the appliance door once after a power failure.
a
The appliance will perform a self-test, after which it will be ready to use.
Time not displayed when appli-
ance switched off.
Basic setting has been changed.
▶
Change the basic setting for the clock display.
HomeConnect is not working cor-
rectly.
Different causes are possible.
▶
Go to www.home-connect.com.
The interior lighting does not
work.
The halogen lamp is defective.
▶
Change the oven light bulb.
"Replacing the oven light bulb", Page 28
Maximum operating time
reached.
To prevent the appliance from continuing to run when it is no longer needed, it
automatically stops heating after a few hours if the settings are not changed dur-
ing this time. A notification appears on the display.
The point at which the maximum operating time is reached is determined by the
corresponding settings for an operating mode.
1.
Press any button to continue operation.
2.
If you do not need to use the appliance, press to switch it off.
Tip:
To prevent the appliance from switching off when you do not want it to, set
a cooking time.
"Setting the cooking time", Page 12
A message with "D" or "E" ap-
pears in the display, e.g. D0111
or E0111.
The electronics have detected a fault.
1.
Switch the appliance off and on again.
a
If the fault was a one-off, the message disappears.
2.
If the message appears again, call the after-sales service. Please specify the
exact error message when calling.
The cooking result is not satis-
factory.
Settings were unsuitable.
Setting values, e.g. temperature or cooking time, depend on the recipe, quantity
and food.
▶
Next time, set lower or higher values.
Tip:
A lot of information about the food preparation and corresponding set-
ting values can be found on our website www.neff-international.com.
19.2 Replacing the oven light bulb
If the light in the cooking compartment fails, change
the oven light bulb.
Note:
Heat-resistant, 40-watt, 230 V halogen bulbs are
available from the after-sales service or specialist retail-
ers. Only use these bulbs. Hold the new halogen bulbs
only with a clean, dry towel. This increases the service
life of the bulb.
WARNING ‒ Risk of burns!
The appliance and its parts that can be touched be-
come hot during use.
▶
Caution should be exercised here in order to avoid
touching heating elements.
▶
Young children under 8 years of age must be kept
away from the appliance.
WARNING ‒ Risk of electric shock!
When changing the bulb, the bulb socket contacts are
live.
▶
Before replacing the bulb, ensure that the appliance
is switched off in order to prevent a potential electric
shock.
▶
Also unplug the appliance from the mains or switch
off the circuit breaker in the fuse box.
Requirements
¡
The appliance is disconnected from the power sup-
ply.
¡
The cooking compartment has cooled down.
¡
You have a new halogen bulb to replace the old one.
1.
Place a tea towel in the cooking compartment to
prevent damage.
2.
Turn the glass cover anti-clockwise to remove it .