Some Common UX Mail Applications
UX Mail Manual
Installation
◆
25
1
Application 3: Provide Unique Day and Night Dialing Options for Callers
, customize the Welcome Mes-
sages and Instruction Menu Messages for Call Routing Mailboxes 811, 812, 813, and 814.
1.
C
USTOMIZE
In Dial Action Table 2 for the digit 0:
- For
Action
, enter
REC1
.
- For
Number
, enter
0
(for the operator)
- Note that the * and # entries are left unchanged so that experienced users can still leave
Quick Messages or do Remote Logons at night.
✔
This action is not programmed by default.
2.
Rerecord the Instruction Menu Messages for Call Routing Mailboxes 813 and (optionally) 814.
Be sure the new Instruction Menu Messages include something like, “
To leave a message for our
operator, dial zero.
”
Default Setup
Call Routing Mailboxes 811 and 812 use
Dial Action Table 1
.
Call Routing Mailboxes 813 and 814 use
Dial Action Table 2
.
Dial Action Tables 1 and 2 provide the following dial options:
• Dial extension number (
301 - 499
).
• Dial
0
for the operator.
• Dial
*
+ extension to leave a
Quick Message
.
• Dial
#
+ extension to do a
Remote Logon
to the mailbox.
•
Timeout
to operator if no digits dialed.
Application Summary
In Dial Action Table 2 for the digit 0:
• For
Action
, enter
REC1
(i.e., the caller hears the mailbox greeting and can leave a message).
• For
Number
, enter
0
(for the operator). A caller that dials 0 routes to the operator’s mailbox so they can leave a
message.
Record the
I
NSTRUCTION
M
ENU
M
ESSAGE
for Call Routing Mailbox 813 to announce the new option.
• For example, consider having the Instruction Menu Message end with, “
To leave a message for our operator,
dial zero.
”
• Since this the new option is also available to weekend callers, consider modifying the Instruction Menu Message
for Call Routing Mailbox 814 as well.
1.
Customize the Welcome Messages and Instruction Menu Messages.
2.
Customize the Dial Action Tables
Summary of Contents for UX5000
Page 18: ...Table of Contents xvi Table of Contents UX Mail Manual ...
Page 46: ...Some Common UX Mail Applications 28 Installation UX Mail Manual ...
Page 243: ...Message Retention UX Mail Manual Chapter 2 Features 225 2 ...
Page 313: ...Transfer to an ACD Group UX Mail Manual Chapter 2 Features 295 2 Operation N A ...
Page 328: ...Welcome Message 310 Chapter 2 Features UX Mail Manual ...
Page 361: ...Customize Distribution Lists UX Mail Manual Chapter 3 Programming 343 3 Remove Add List ...
Page 516: ...Reports Mailbox Options Report 498 Chapter 3 Programming UX Mail Manual Subscriber Mailbox ...
Page 528: ...Reports Auto Attendant Trunk Report 510 Chapter 3 Programming UX Mail Manual ...
Page 542: ...Tools Updates 524 Chapter 3 Programming UX Mail Manual Updates Description Not used ...