Serial
Call
Page
-
138
Serial Call
Do
you
have
a
caller
that
wants
to
talk
to
a
co-worker,
but
needs
to
consult
with
you
when
they
are
done?
If
so,
use
Serial
Call.
When
you
Transfer
a
call
with
Serial
Call,
it
automatically
returns
to
you
as
soon
as
the
conversation
with
the
Transfer
destination
ends.
Assume
for
a
moment
that
you
are
a
Customer
Ser-
vice
Representative
talking
to
a
customer
that
needs
technical
help.
Since
you
want
to
be
sure
that
the
problem
is
solved,
you
need
to
talk
to
the
customer
when
they
are
done
with
Tech
Service.
With
Serial
Call,
you
can
send
the
call
to
your
technical
department
and
be
assured
that
it
will
come
back
to
you
when
they
are
through.
For
other
Transfer
options,
refer
to
the
Transfer
feature
on
page
144.
To place a Serial Call:
1. Place
or
answer
outside
call.
2.
HOLD
+
Co-worker's
extension
number.
Your
co-worker
must
lift
the
handset
to
respond
to
your
announcement.
3.
FUNCTION
(Serial
Call)
but
do
not
hang
up.
When
your
co-worker
hangs
up
the
call,
it
returns
as
a
live
Transfer
back
to
you.
Summary of Contents for UX5000
Page 1: ...0913400 Rev 1 June 2008 Printed in U S A Multibutton Terminal Feature Handbook...
Page 172: ...Volume Control Page 166 For Your Notes...
Page 175: ...Charts and Illustrations Page 169 For the 24 button terminal refer to page 1 IP CTS Terminal...
Page 177: ...Charts and Illustrations Page 171 60 Button DSS Console...
