NEC UNIVERGE UM8500, Integration Manual

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NEC NEAX 2400
WITH
D
IRECT
D
IGITAL
139
Integration
description
How the integration works
The NEAX 2400 direct digital integration uses digital lines to connect the phone
system and messaging system server. The phone system digital voice messaging
ports connect to the D42-NE2 boards in the messaging system server. Each D42-
NE2 voice board emulates up to four Dterm
®
digital phones. The following
illustration shows the required connections.
The phone system sends the following information with forwarded calls:
●
The called party’s extension
●
The reason for the forward (the extension is busy, does not answer, or is set to
forward all calls)
●
The calling party’s extension (for internal calls)
UM8500 uses this information to answer the call appropriately. For example, a call
forwarded to UM8500 is answered with the subscriber’s personal greeting. If the
phone system routes the call to UM8500 without this information, UM8500
answers with the opening greeting.
Integration features
The NEAX 2400 direct digital integration with UNIVERGE UM8500 provides the
following features:
●
Call forward to personal greeting.
When an incoming call is routed to an
unanswered or busy extension, the call is forwarded to the subscriber’s voice
mail. The caller then hears the subscriber’s personal greeting and can leave a
message.
●
Caller ID.
UM8500 receives caller ID information from the phone system.
This information displays in the message’s subject line in Microsoft Office
Outlook
®
or other desktop messaging application.
●
Constant message count.
The number of new messages is displayed on a
subscriber’s Dterm phone while the phone is on hook.
●
Easy message access.
A subscriber can retrieve messages without entering
an ID. UM8500 identifies a subscriber based on the extension from which the
call originated. A password might be required.
●
Identified subscriber messaging.
UM8500 automatically identifies a
subscriber who leaves a message during a forwarded internal call based on
the extension from which the call originated.
●
Live Record.
A subscriber can record a phone conversation by pressing the
Live Record button on the Dterm phone. The recording can be saved in the
subscriber’s mailbox for later reference, or forwarded to another subscriber or
group of subscribers.
●
Message waiting indication (MWI).
When a message is waiting for a
subscriber, UM8500 notifies the phone system to activate the message
waiting indicator on the subscriber’s extension.