NEC Univerge UM8000, User Manual

Page: 289 / 469

Hospitality Site Management 289
Changing Hotel Guest Settings
Use the Hotel Guests > Guests > Guests Options page to review and change settings for individual guests.
First Time Enrollment
Select Require first - time enrollment to require guests to complete the first-time enrollment activities the first time
they access the messaging system. The Hospitality Hotel Guests report shows which guests have enrolled and which
guests have not completed the enrollment process. When first-time enrollment is required, the messaging system
continues to play the enrollment greeting each time the guest checks voice messages.
Hotel Guest Directory
When Include in guest directory is selected, the guest is included in the hotel guest directory. If the setting is not
selected, the guest has decided to not be listed in the hotel guest directory.
When a hotel guest needs instructions on how to be added to the guest directory or how to change the guest directory
setting, hotel staff can use the following procedure to guide the guest through the process of changing their listing in
the hotel guest directory or their personal settings.
To add a guest to the hotel guest directory
1.
Access the messaging system, check messages, then select the guest directory option.
2.
Follow the system prompts.
For detailed field information, see the Hotel > Guests > Guest Options table.
3.
Record a voice name.
If the property management system does not provide spelled guest names, the guest is asked to enter the first
three letters of his/her name using the phone keypad.
The guest is now included in the hotel guest directory. The guest is removed from the directory at checkout.
Personal Greetings and Passwords
Select Allow personal greetings to enable a guest to record a personal greeting. Do not change Allow password
without first using the procedure Enabling Hotel Guest Passwords .
Delete the guest password when a hotel guest forgets the password. See Adding and Deleting Hotel Guest Rooms and
Messages .
Managing Wake
-
up Calls for Individual Guests
Hotel guests can set and change their own wake-up calls. They can schedule a single wake-up call or schedule a daily
wake-up call for each day they are at the hotel.
If a guest requires assistance configuring or changing a wake-up call, hotel staff should be familiar with the following
procedures.
To add or change a guest wake
-
up call (using a phone)
1.
The guest calls the messaging system, checks any messages, and then selects wake-up call.
2.
Follow the system prompts.
3.
Enter the wake-up time on the phone keypad. For example, 700 represents 7:00.
4.
Select A.M. or P.M.
5.
Select “one time only” or “daily.” The system confirms the selected wake-up time.
To add or change a guest wake
-
up call using the Administration Console
1.
Click Hotel Guest > Guests > Guest Options .
2.
Select Enable wake - up call, at .
3.
Select the wake-up time: hour, minutes, and A.M. or P.M.
4.
Select Every day if needed.
5.
Click Save .