Subscriber Template Overview
140
Configuring Default One
-
Key Dialing
Use the Subscriber Template One-key Dialing page to enable callers to press one key on a touchtone keypad to make a
selection. One-key dialing quickly routes callers to directory assistance, a subscriber extension, transaction boxes, voice
detect boxes, language boxes, or interview boxes. Specify a delay interval, in seconds, for the system to pause and wait
for additional key presses when one-key dialing is used, this enables callers to bypass one-key dialing to enter an
extension.
NOTE
O
NLY
SYSTEM
ADMINISTRATORS
CAN
PROGRAM
ONE
-
KEY
DIALING
,
HOWEVER
,
THEY
MUST
NOTIFY
SUBSCRIBERS
TO
CHANGE
THEIR
GREETINGS
WHEN
ONE
-
KEY
DIALING
RULES
ARE
SELECTED
DURING
A
SUBSCRIBER
GREETING
.
To configure one
-
key dialing
1.
In the Navigation Pane, click
Subscribers > Subscriber Template
>
One
-
Key Dialing
.
For detailed field information, see the
Subscribers > Subscriber Template > One-key Dialing
2.
Type the system IDs assigned to the
One
-
key dialing
fields, or click
Search
to find and select a system ID.
The messaging system listens for one-key dialing entries during the greeting and during the good-bye prompt and
routes the call according to the system ID assigned to the one-key setting.
3.
In the
One
-
key delay
field, type 1 or 2. This creates a 1- or 2-second pause to wait for additional touchtone key
presses. The pause enables callers to bypass one-key dialing.
CAUTION!
T
HE
ONE
-
KEY
DELAY
GIVES
THE
CALLER
TIME
TO
PRESS
A
KEY
IN
RESPONSE
TO
THE
CONVERSATION
PROMPT
. W
ITHOUT
THE
DELAY
,
THE
CALLER
IS
AUTOMATICALLY
REROUTED
WITHOUT
HAVING
THE
OPPORTUNITY
TO
MAKE
A
SELECTION
.
4.
Click
Save
.
5.
In the Navigation Pane, click
Subscribers > Subscribers > Greetings
.
6.
Select
the appropriate
After greeting
action, then click
Save
.
NOTE
T
HE
SUBSCRIBER
MUST
RERECORD
THE
GREETING
TO
DESCRIBE
THE
MENU
OF
SETTINGS
TO
CALLERS
.
Related Topics
Configuring the Default Subscriber Template
Summary of Contents for Univerge UM8000
Page 44: ...System Configuration 44 Related Topics System Schedules ...
Page 57: ...System Configuration 57 Exporting Messaging System Data System Schedules ...
Page 200: ...Message Groups Overview 200 Configuring Transaction Box Greetings and Action After Greetings ...
Page 237: ...System Reports 237 Creating Directory Reports ...
Page 249: ...System Reports 249 Call Report Log Reports ...
Page 306: ...UNIVERGE UM8000 Message Networking 306 Understanding Directories ...
Page 464: ...Page Field Descriptions 464 ...