NEC UNIVERGE SL2100, Features And Specifications Manual

Page: 924 / 978

Voice Response System (VRS)
Description
The SL2100 system supports the Voice Response System (VRS) which gives the system voice
recording and playback ability. Four channels of VRS, one language, 2 hours of total recording time
and 100 VRS messages are built-in the CPU-C1. The optional SDVM( )-C1 card provides access to up
to 120 hours of recording time for messages (General Message, Automated Attendant greetings, ACD
Messages and the Preamble) and 26 languages.
• General Message - provides a prerecorded message to which any user can listen
• Automated Attendant (Operator Assistance) - answers incoming calls, plays a greeting to the
caller and then lets the caller directly dial a system extension
• Transfer to the VRS - allows any extension user to Transfer their outside call to the VRS
• Voice Prompting Messages - plays call and feature status messages to users
• Time, Date and Station Number Check - lets a Multiline Terminal extension user quickly hear a
recording for the time, date, or the extension number
• When installing a SD card onto the CPU-C1 the system MUST be powered off. Never install or
uninstall the SD card while the system is under power.
VRS Messages
The VRS allows you to record up to 100 VRS messages (001-100). You allocate these messages for
Automated Attendant greetings, the General Message, ACD Messages, and the Preamble message.
The maximum duration for any message is four minutes - this is not programmable. VRS messages
are stored on a system drive, and do not require battery back up.
Any on-premise extension caller can listen, record and erase VRS Messages (unless restricted in
programming). DISA and DID callers can listen and record VRS messages (unless restricted in
programming).
General Message
A General Message is a prerecorded message available to all callers. A General Message typically
contains important company information that all employees should hear. To hear the General
Message, an employee can go to any Multiline Terminal and press 4 (for General Message). You can
restrict the ability to record the General Message in an extension Class of Service. This allows you to
give recording ability to the System Administrator or Communications Manager, for example, but not
any other employee. The Message Waiting LED at each telephone flashes when a new General
Message is recorded. After the extension user listens to the message, the Message Waiting LED goes
out.
Park and Page
When an extension user is away from their telephone, Park and Page can let them know when they
have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to
200 total messages (note that the Park & Page feature uses two messages). To enable Park and
Page, the user records a Personal Greeting along with an additional Paging announcement. Park and
Page then answers an incoming call and plays the Personal Greeting to the caller. The caller then
listens to Music on Hold (if available) while the system broadcasts the prerecorded Paging
announcement. When the extension user hears the Page, they can go to any telephone and use
Directed Call Pickup to intercept the call. Refer to
Call Forwarding on page 1-108 , Paging, External on
page 1-677 , Paging, Internal on page 1-683 , and Park on page 1-686 .
SL2100 ISSUE 1.0
1-910 Voice Response System (VRS)
V