100
8. Appendix
9
TravelCare Guide
TravelCare - a service for international travelers
This product is eligible for “TravelCare”, NEC’s unique international
warranty.
Please note that TravelCare coverage differs in part from coverage
under the warranty included with the product.
Services offered with TravelCare
This warranty allows customers to receive service on their product at
the NEC and NEC-designated service stations in the countries listed
herein when temporarily traveling internationally for business or plea-
sure.
For details on services offered by the different service stations, please
refer to the “List of TravelCare Outlets” below.
1 Repair services
The product will be repaired and delivered within 10 business days,
not including shipping time.
During the term of warranty, the cost of maintenance parts, labor
costs for repairs and shipping costs within the service station’s cov-
erage area are covered by the warranty.
2 Replacement product rental service
If the customer desires, he or she can rent a replacement product
while the original product is being repaired.
Fee: US$200 for 12 days
This fee must be paid at the local service station in cash or credit
card.
The US$200 rental fee is non-refundable even if the customer rents
it less than 12 days before returning.
The replacement product will be delivered within 3 business days.
If the customer did not return the replacement product within 12
days, the customer will be charged the price of the unit.
If the customer returned the replacement product in a faulty or
damaged condition, the repair cost will be charged to the customer.
Note that this service is not offered in all countries and regions.
Please refer to the “List of TravelCare Outlets”.
In addition, this replacement product rental service is not offered
after the product’s warranty has expired.
Term of warranty
1
a. Upon presentation of the warranty or receipt received upon
purchase:
Valid for the term indicated on the warranty or the normal term
of warranty for the country of purchase.
b. When only the product is brought in:
Valid for a period of within 14 months of the date of manufac-
ture indicated by the serial number attached to the product.
2 When a product whose term of warranty is expired is brought in:
Repairs will be offered for a fee. In this case the customer is not
eligible for the replacement product rental service.
3 In the following cases, repairs may be charged, even if the product’
s warranty is still in effect:
1) If the term of warranty, model name, serial number and name
of the store of purchase are not indicated on the warranty or
have been altered.
2) Problems or damage caused by dropping or shocks during
shipment or movement by the customer or by improper han-
dling by the customers.
3) Problems or damage caused by improper usage or unwarrant-
able alterations or repairs by the customer.
4) Problems or damage caused by fire, salt damage, gas dam-
age, earthquakes, lightning damage, storm or flood damage or
other natural disasters or such external factors as dust, ciga-
rette smoke, abnormal voltage, etc.
5) Problems or damage caused by use in hot or humid places, in
vehicles, boats or ships, etc.
6) Problems or damage caused by expendable supplies or de-
vices connected to the product other than those designated by
NEC.
7) Problems caused by natural consumption, wear or deteriora-
tion of parts under normal usage conditions.
8) Problems or damage to lamps and other expendable supplies,
included parts or optional parts.
9) Other conditions stipulated in the warranty included with the
product also apply.
NOTE: The product can be used overseas with voltages indicated in the rat-
ing label on the product by using a power cable suited for the standards and
power source voltage of the country in which the product is being used.
List of TravelCare Outlets
This list applies as of July 1, 2009.
For the most up-to-date information, please refer to the websites of
the service stations in the various countries on the List of TravelCare
Outlets or to the NEC website at
http://www.nec-display.com/global/
index.html
In Europe
NEC Europe Ltd. / European Technical Centre
Address:
Unit G, Stafford Park 12, Telford TF3 3BJ, U.K.
Telephone:
+44 1952 237000
Fax Line:
+44 1952 237006
Email Address: [email protected]
WEB Address:
http://www.neceur.com
(Regions Covered)
EU:
Austria*, Belgium*, Bulgaria*, Czech Republic*, Cyprus*,
Denmark*, Estonia*, Finland*, France*, Germany*,
Greece*, Hungary*, Ireland*, Italy*, Latvia*, Lithuania*,
Luxembourg*, Malta*, The Netherlands*, Poland*, Portu-
gal*, Romania*, Slovakia*, Slovenia*, Spain*, Sweden*
and the United Kingdom*
EEA: Norway*, Iceland and Liechtenstein
In North America
NEC Display Solutions of America, Inc.
Address:
500 Park Boulevard, Suite 1100 Itasca, Illinois
60143, U.S.A.
Telephone:
+1 800 836 0655
Fax Line:
+1 800 356 2415
Email Address: [email protected]
WEB Address:
http://www.necdisplay.com/
(Regions Covered)
U.S.A. *, Canada*
In Oceania
AWA Limited.
Address:
151 Arthur Street
Homebush West NSW 2140 Australia
Customer Call Centre
Telephone:
0297647777
Fax Line:
1300772688
Email Address: [email protected]
For Travel Care service, while customer is in Australia, the cus-
tomer will contact AWA on 1300366144, select Option 4. If you
want to book warranty service by email customer goes to:
[email protected].
(Regions Covered)
Australia
NOTE: In countries designated with an asterisk(*), replacement product rental
service are offered.
