NEAX2400 IPX Feature Programming Manual
Page 764
NDA-24297, Issue 1
T-12
Tenant Service
T-12 Tenant
Service
General Description
This feature provides for more than one organization (tenant) to share the same PBX. Through system programming,
each organization may be restricted to its own Central Office trunks, ATTENDANT CONSOLEs [A-3], and
extension links. In addition, incoming calls are directed to the specific organization (tenant).
Operating Procedure
No manual operation is required.
Service Conditions
1.
An Attendant Console is normally provided for each tenant. However, when required, a single common
console may be shared by two or more tenants.
2.
Inter-office calling between tenants may or may not be restricted, depending on system data.
3.
Different tenants may share a common group of trunks, where required.
4.
When a tenant station dials “0” (Operator Call Code), it will be connected to that tenant’s console.
5.
Different tenants cannot use the same numbering plan.
6.
The same telephone numbers cannot be assigned among different Tenants (for example, stations
numbered 2XXX can be associated with only one Tenant).
7.
STATION-TO-STATION [S-11], CALL TRANSFER [C-11] THREE-WAY CALLING [T-2], TAS [T-
8] and CALL FORWARDING [C-2, 3, 5] calls between Tenants can be restricted or allowed.
8.
SMDR [S-10] includes Tenant identification.
9.
The same access code can be assigned among Tenants for service features (for example, CALL HOLD
[C-6], CALL BACK [C-1], CALL PICKUP - GROUP [C-7], CALL FORWARDING - ALL CALLS -
D
term
[C-5D], SPEED CALLING [S-3], TAS [T-8], etc.).
10.
The NEAX2400 IPX can provide TENANT SERVICE [T-12] to a maximum of 63 tenants.
11.
Tenant numbers should be allocated on a network basis for the FCCS network.
Interactions
1.
To provide TENANT SERVICE, features need not be separated. Whenever possible, keep features
common to use data memory as economically as possible. When commands are separated, they must be
programmed for each tenant accommodated in System Data 2.
2.
FORCED ACCOUNT CODES [F-7] and AUTHORIZATION CODES [A-20] do not require separate
tenant service for AMND, System Data 1, Index 93, Bit 6.
3.
Each tenant may have its own Attendant Console(s), unless that number exceeds system capacity; for
example, five tenants in a two-PIM configuration. The number of consoles per tenant is not limited by
programming but is limited by the system configuration.
4.
Different tenants may or may not share the same CO trunks. Termination of a trunk is a function of the
ARSC command. DID trunks can be assigned to any tenant. However, the Listed Directory Number, as
assigned in the ALDN command, determines where the call terminates. If the incoming LDN digits are
assigned against Tenant 2, the call terminates to the Tenant 2 Attendant Console, even if the digits come
on a Tenant 1 trunk.
5.
CALL FORWARDING [C-2, 3, 5]: When a station call forwards to the Attendant Console, the call will
go to the originating station’s Attendant Console, as assigned by the Tenant parameter ATRK.
