NEAX2400 IPX Feature Programming Manual
NDA-24297, Issue 1
Page 181
Consultation Hold - All Calls
C-17
C-17
Consultation Hold - All Calls
General Description
This feature permits a user to hold any incoming or outgoing public network or TIE Line call, or any intra-office
call, while originating a call to another station within the system.
Operating Procedure
Holding the original call and placing the second call
1.
Press the switch hook; receive special dial tone.
2.
The original call is held.
3.
Dial the second telephone number; receive ringback tone.
4.
The second station answers; the CONSULTATION HOLD state has been entered.
To return to the original call
1.
In any of the following cases, the calling station can return to the original call by pressing the switch hook:
a.) The second station called for CONSULTATION HOLD is busy.
b.) The calling station cannot gain access to second station because of restriction or any other reason.
c.) The second station does not answer.
2.
If the second station hangs up, the calling station will be returned to the original call.
If the originating station flashes the switch hook, a THREE-WAY CALL [T-2] will be initiated.
Service Conditions
1.
When TRUNK-TO-TRUNK CONNECTION [T-10] is provided with the system, an outgoing public
network or TIE Line call can be made by the user.
2.
For outgoing calls, this feature may be activated only after 18 seconds have elapsed since the last digit
dialed.
3.
CALL PICKUP - GROUP [C-7] is available on CONSULTATION HOLD.
4.
A call can be forwarded to a station in the remote node via FCCS link.
Interactions
1.
This feature is denied whenever the destination telephone set is engaged in any state other than a simple
2-party connection.
2.
CONSULTATION HOLD-ALL CALLS must always be made available when service features require
switch hook flashing.
3.
Indexes 156 and 157 also are used for SMDR, establishing an arbitrary connection timing.
4.
If a party is involved in a CONSULTATION HOLD-ALL CALLS state or in an established THREE-
WAY CALLING [T-2] connection, attempts to override the connection are denied. These features are:
EXECUTIVE RIGHT-OF-WAY
[E-1]
CALL WAITING - TERMINATE
[C-12]
BUSY VERIFICATION
[B-3]
ATTENDANT CAMP-ON WITH TONE INDICATION
[A-1]
ATTENDANT OVERRIDE
[A-7]
