NEAX2400 IPX Feature Programming Manual
Page 144
NDA-24297, Issue 1
C-7
Call Pickup - Group
C-7
Call Pickup - Group
General Description
This feature permits a user to answer any calls directed to other lines in the user’s preset CALL PICKUP - GROUP
by dialing a Pickup code.
A user can be assigned to an additional CALL PICKUP GROUP, referred to as EXPANDED CALL PICKUP
GROUP.
Operating Procedure
To pick up an incoming call
1.
A station within the CALL PICKUP GROUP rings.
2.
Lift the handset; receive dial tone.
3.
Dial the CALL PICKUP code; the call is connected to the station.
To pick up an incoming call (Consultation Hold)
1.
A station within the CALL PICKUP GROUP rings.
2.
The station flashes the switch hook; receives special dial tone.
3.
Dial the CALL PICKUP code; the call is connected to the station.
4.
The first party is put on CALL HOLD [C-6] status.
To pick up an incoming call within the EXPANDED CALL PICKUP GROUP
1.
A station within the EXPANDED CALL PICKUP GROUP rings.
2.
Lift the handset; receive dial tone.
3.
Dial the access code for EXPANDED CALL PICKUP; the call is connected to the station.
Service Conditions
1.
This feature may be provided on a per-line basis via system data.
2.
Any station assigned a fully restricted CLASS OF SERVICE-INDIVIDUAL [C-15] will be unable to
answer incoming Central Office calls using this feature.
3.
A CALL PICKUP GROUP is defined as those stations having the ability to pick up each other's calls using
the CALL PICKUP feature.
4.
A maximum of 100 stations can be assigned to each group. There is no limit to the number of groups per
system.
5.
If the CALL PICKUP GROUP code is dialed while two or more stations within the group are ringing, the
switching system will connect the calls in the order of priority assigned to the call pick up chain.
6.
CALL PICKUP GROUP cannot be used to answer OUTGOING TRUNK QUEUING [O-2] or CALL
BACK [C-1] from another station.
7.
A busy station can accomplish Call Pickup by flashing the switch hook and then dialing the CALL
PICKUP GROUP code. The call in progress will automatically be placed on hold.
8.
CALL TRANSFER - ALL CALLS [C-11]: The ability to pick up the recall of CALL TRANSFER - ALL
CALLS when CALL PICKUP - GROUP is activated is not available.
9.
A maximum of 100 stations can be assigned to each EXPANDED CALL PICKUP GROUP. There is no
limit to the number of groups per system.
10.
A user cannot pick up a call in the EXPANDED CALL PICKUP GROUP when engaged in another call.
11.
This feature is available via FCCS.
