Troubleshooting Checklist
109
Troubleshooting Checklist
If this product fails to operate as expected, consult the following checklist and verify the
product before returning it for repairs. If the device is exhibiting any of the symptoms
listed, take the actions indicated.
No.
Symptom
Internal/
Action
External
1
2
❑
The drive does not
turn on.
❑
The LED does not
light.
❑
The drive is not
properly detected
during startup.
Internal
External
Internal
External
❑
Make sure that the DC cable is correctly
connected to the drive.
❑
Some integrated drives have two power
connectors (some drives require a special
DC cable). Check the User’s Guide and
make sure that the drive is correctly
plugged into a power outlet.
❑
Check the power contacts of the DC cable
by unplugging the cable and then plugging
it back.
❑
Make sure that the AC cord is correctly
connected to the drive.
❑
Make sure that the AC cord is correctly
plugged into the power outlet.
❑
Make sure that the SCSI cable is correctly
connected to the drive.
❑
Make sure that the SCSI cable is correctly
connected to the SCSI connector (SCSI
board connector, motherboard connector,
etc.).
❑
Make sure that there is no other drive on
the SCSI bus with the same SCSI ID.
→
If you find a drive with the same SCSI ID,
change the ID of one of the drives to an
ID that is not currently in use. (Do not
use “7 ”, as this ID is assigned to the
host.)
