Automated Attendant Transfer
IntraMail System Guide
Chapter 2: Features
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Automated Attendant Transfer
Description
An extension user can transfer their trunk call to the Automated Attendant so the outside caller can use the
Automated Attendant dialing options. This helps an outside caller, for example, that wants to return to the
Automated Attendant so they can dial another co-worker or use a different Automated Attendant option.
Note: Extensions cannot call or be transferred to the IntraMail Automated Attendant.
Related Features
The Automated Attendant can automatically answer the telephone system’s incoming calls, play an
Instruction Menu message, and provide dialing options to callers.
Programming
No additional programming required.
Operation
Automated Attendant Transfer
To transfer an outside call to the Automated Attendant:
1.
While on an outside call, press
ICM
.
2.
Dial the voice mail master number (e.g., 700).
3.
Hang up.
