NEC ELECTRA ELITE IPK II, Programming Manual, Page: 412 / 617

Electra Elite IPK II Document Revision 1
Electra Elite IPK II Programming Manual 2 - 377
Description
Use
Program 41-14 : ACD Options
to set various options for ACD Groups. When you
set an option for an ACD Group, the setting is in force (if applicable) for all agents
within the group. The chart below shows each of the ACD options, the entries
available, and the default entry.
Program 41 : ACD Setup
41-14 : ACD Options
Level:
SA
Input Data
ACD Group No 01~64
Item
No.
Item Input Data Default
01 Emergency Call Operation Mode
The supervisor must be logged in and
have an Emergency Key programmed for
this feature. By pressing the key once, the
supervisor monitors the call - pressing
twice barges in on the call.
0 = Call to system supervisory
extension when group
supervisory extension is busy.
1 = No calls to system
supervisory extension when
group supervisory extension
is busy.
0
02
Automatic Wrap Up Mode
Enable/disable Automatic Wrap Up mode.
0 = After wrap up mode key is
pressed. (Manual)
1 = After call is finished
automatically. (Auto)
0
03
ACD Priority for Overflow Calls
Determine whether the ACD group should
use its own priority assignment or if it
should follow the priority assigned in
Program 41-03-03.
0 = Own group’s priority
1 = Priority order by Program
41-03-03
0
04 Automatic Answer
Enable/disable Automatic Answer for
agents using headsets.
0 = Off
1 = On
0
05
--- Not Used ---