NEC ELECTRA ELITE IPK II, Features And Specifications Manual

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Electra Elite IPK II Document Revision 1
Digital Voice Mail 2 - 271
Digital Voice Mail
Description
The system is fully compatible with NEC’s digital voice mail systems. These systems provide telephone
users with comprehensive Voice Mail and Automated Attendant features. Voice Mail ends the frustration
and cost of missed calls, inaccurate written messages and telephone tag. This frees a company’s busy
receptionists and secretaries for more productive work.
Automated Attendant automatically answers the system’s incoming calls. After listening to a customized
message, an outside caller can dial a system extension or use Voice Mail.
Integrated Voice Mail enhances the telephone system with the following features:
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Call Forwarding to Voice Mail
An extension user can forward their calls to Voice Mail. Once forwarded, calls to the extension
connect to that extension’s mailbox. The caller can leave a message in the mailbox instead of
calling back later. Forwarding can occur for all calls immediately, for unanswered calls or only
when the extension is busy. When a user transfers a call to an extension forwarded to Voice Mail,
the call waits for the Delayed Call Forwarding time before routing to the called extension’s mailbox.
This gives the transferring party the option of retrieving the call instead of having it go directly to the
mailbox.
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Leaving a Message
Voice Mail lets a multiline terminal extension user easily leave a message at an extension that is
unanswered, busy or in Do Not Disturb. The caller just presses their Voice Mail key to leave a
message in the called extension’s mailbox. There is no need to call back later.
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Transferring to Voice Mail
By using Transfer to Voice Mail, a multiline terminal extension user can Transfer a call to the user’s
own or a co-worker’s mailbox. After the Transfer goes through, the caller can leave a message in
the mailbox.
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Live Record
While on a call, an extension user can have Voice Mail record the conversation. The multiline
terminal user just presses the Voice Mail Record key; the single line telephone user dials a code.
Once recorded, the Voice Messaging System stores the conversation as a new message in the
user’s mailbox. After calling their mailbox, a user can save, edit or delete the recorded
conversation.
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Live Monitor
A multiline terminal user can have their idle extension emulate a personal answering machine. This
lets Voice Mail screen their calls, just like their answering machine at home. If activated, the
extension’s incoming calls route to the user’s subscriber mailbox. Once the mailbox answers, the