Charts and Illustrations
Aspila EX Software Manual
Features
25
Table 4: Function Key Codes by Features
To program a key, press CALL, dial 851 (for 2-digit codes) or 852 (for 3-digit codes), press the key and enter
the code (e.g., 48 for Voice Over).
For this feature...
Use this key...
When your are...
Key Lamp Status
Also See
Srvc Code
Abbreviated Dialing
Code:
27
Operation:
Press key +
bin + Line or CALL
Dialing a stored Common
Abbreviated Dialing number
None
813 + bin
Code:
28
Operation:
Press key +
bin + Line or CALL key
Dialing a stored Group
Abbreviated Dialing number
None
814 + bin
Account Codes
Code:
50
Operation:
Press key +
Dial Account Code
Entering Account Codes
None
*
Automatic Call
Distribution (ACD)
Code:
*10
Operation:
Press key to
log in
Press key + 1 to log out or
0 to cancel
Basic Operation
Logging in or out of an ACD
Group
On red when
logged in
Off when logged
out
839
Code:
*11
Operation:
Press key
Turning ACD Call Recording
on or off
On red when
recording
Off when not
recording
760
Code:
*12
Operation:
Press key
Emergency Call
Placing or receiving an Emer-
gency Call
On while calling
your supervisor or
after being answered
by your supervisor
Flashing fast at the
supervisor while
ringing
-
Code:
*13
Operation
: Press key
Rest Mode
Enabling/disabling Rest
Mode
On red when Rest
Mode enabled Off
when Rest Mode
disabled
-
Code:
*14
Operation:
Press key +
Press 1 (Yes) or 2 (No)
Out of Service
Taking an ACD Group out of
Service (for Group Supervi-
sors only), or Taking all ACD
Groups out of service (for
System Supervisors only)
On red when the
group is out of
service.
-
Code:
*15
Operation:
Call busy
ACD agent + Press key
Terminal Monitor
Monitoring an ACD Agent’s
conversation
On red while
monitoring
Off when not
monitoring
-
Summary of Contents for ASPILA EX
Page 1: ...Features Manual 00 01 1 Features 2 Programming ...
Page 15: ...Aspila EX Software Manual Features 1 Features ...
Page 16: ...2 Features Aspila EX Software Manual ...
Page 54: ...Charts and Illustrations 40 Features Aspila EX Software Manual ...
Page 60: ...Charts and Illustrations 46 Features Aspila EX Software Manual Figure 2 MULTIBUTTON TELEPHONE ...
Page 62: ...Charts and Illustrations 48 Features Aspila EX Software Manual Figure 4 24 BUTTON DSS CONSOLE ...
Page 162: ...Department Calling 148 Features Aspila EX Software Manual Description Cont d ...
Page 163: ...Department Calling Aspila EX Software Manual Features 149 Description Cont d ...
Page 166: ...Department Calling 152 Features Aspila EX Software Manual ...
Page 411: ...Aspila EX Software Manual Programming 405 Programming ...
Page 412: ...406 Programming Aspila EX Software Manual ...
Page 1072: ...Program 92 Copy Program 92 01 Copy Program 1066 Programming Aspila EX Software Manual ...
Page 1073: ...Aspila EX Software Manual DXE to Aspila EX DXE to Aspila EX Conversion ...
Page 1097: ......