Neato Troubleshooting and Maintenance Sheet for Botvac Connected
Botvac Connected not charging
If your Neato is not charging, please follow the steps below.
•
Please make sure there is power to the power outlet the charge base is
plugged into. Sometimes your power may be off with a light switch.
•
Clean the two charge bars with a dry cloth and make sure they are clear.
•
Make sure the cable that is connected to the back of the charge base is
completely pushed in.
•
Try another power outlet or connect your charge base directly to the wall and
not the power strip to see if the Neato charges.
•
Please wait. It may take Neato up to a minute to display anything on the
screen or the lights around the buttons. If no activity, click on the home button
to start and make sure the on/off switch is in the on position inside the Dust Bin.
Please press OK to continue with
number code
•
Located on top of your Neato inside of the round turret there are two lenses.
These lenses are how your Neato maps out a room.
•
Use a Q-tip to spin the turret under the cover 5 times to the left and 5 times to
the right. Please do not stick the Q-tip inside of the lenses!
•
Please take a can of compressed air and clean the lenses with short quick
bursts at least 15 centimeters away.
•
Next, while your Neato is off the charge base, try Power Cycling your Neato by
pressing and holding the start button for 30 seconds. The lights on the Neato
will now turn off. Please wait up to a minute for Neato to turn on.
Please Clear my Path with number code
•
This error may be a number of things including your Neato needing to be
cleaned and maintained (see back side or next page), or it may be the
environment in your house.
•
Please make sure your Neato is free from any location if it was stuck or if
anything was stuck in the wheels or brush.
•
Make sure there is nothing preventing the robot from moving forward (e.g.,
obstacles, it is tangled in cords, robot is not flat on floor)
•
Make sure nothing in the environment has changed since the robot started
cleaning (e.g., furniture moved, robot moved to different room)
•
Make sure the screen sticker that came with the robot has been completely
removed.
•
If the error persists, while Neato is away from the Charge Base please try
Power Cycling your Neato by pressing and holding the start button for 30
seconds. The lights on the Neato will now turn off. Please wait up to a minute
for Neato to turn on.
Connecting Your Neato Robot
Follow these quick steps to get your Neato Connected robot set up and connected.
By doing so, you get access to an extended set of features via the Neato app on
your smartphone or tablet.
•
Follow the steps in the quick start guide to set up and charge your robot.
•
You will need 2 additional items for connecting your robot:
•
Your smartphone or tablet
•
The name and password for your 2.4 Ghz Wi-Fi network
•
Download the Neato app to your smartphone or tablet from
or
•
Open the Neato app and create a Neato account. You will also need to verify
your account via the email sent to your inbox after creating your account.
•
Follow the steps in the Neato app to CONNECT YOUR ROBOT During this step,
the Neato app will guide you through connecting your robot
Issues still?
•
Watch the How-To Video for connecting your Neato Robot at
www.NeatoRobotics.com/Support
•
If you have tried at least 1 time to connect your robot, before you
repeat the process, you need to
REMOVE NETWORKS
:
o
Use the Control Panel on your robot (LCD screen and
buttons) and select
MENU/SUPPORT/WIFI/Remove
Networks
o
Try the CONNECT YOUR ROBOT process again in the
Neato app and see if the robot connects. Sometimes
you need to do this a few times for the connection to
be successful.
If you still are having issues, please contact Neato Customer
Care, Email us at
, Call
us at the phone number below or Chat with us at
www.NeatoRobotics.com
and we will assist you. We also have
some helpful videos at
https://neatorobotics.com/how-
to/videos/
Country
Support Phone
Austria
+43-122-97431
Denmark
+45-6991-8575
Finland
+358-9424-51981
France
+33-97-518-0294
Germany
+49-302-2403-0237
Iceland
+354-800-7670
Ireland
+35-376-680-5619
Italy
+39-029-475-5004
Netherlands
+31-85-888-4740
Norway
+47-85-295-491
Spain
+34-911-230-899
Sweden
+46-8-4468-3573
Switzerland
+41-435083146
United Kingdom
+44-20-3318-2995
