Operator Guide
NCR SelfServ™ XK32 (2247) Kiosk
Release 1.0
BCC5-0000-5376Issue B
Page 1: ...Operator Guide NCR SelfServ XK32 2247 Kiosk Release 1 0 BCC5 0000 5376 Issue B...
Page 2: ...of an agreement you have with NCR NCR s copyright notice must be included It is the policy of NCR Corporation NCR to improve products as new technology components software and firmware become availab...
Page 3: ...rd used batteries according to the manufacturer s instructions Attention Il y a danger d explosion s il y a remplacement incorrect de la batterie Remplacer uniquement avec une batterie du m me type ou...
Page 4: ...s is the equipment grounding conductor If repair or replacement of the electric cord or plug is necessary do not connect the equipment grounding conductor to a live terminal Check with a qualified ele...
Page 5: ...wrong components Description of failure please be specific For example display will not power on Customer Requestor s contact name phone number and or e mail address Address to ship replacement part s...
Page 6: ...contact NCR Customer Services at the following numbers 1 800 262 7782 U S or Canada 1 937 445 1936 International Returning Defective Hardware for Service Use the following procedure to report return d...
Page 7: ...to HWT Brand would be assigned to Brand Direct Customer with Corporate Help Desk Log a new case on NAYS Resellers Reseller will log a new case on NAYS For assistance with the OBF process provide the f...
Page 8: ...nts 9 Opening the Kiosk 10 Closing the Kiosk 11 Turning the Kiosk ON and OFF 12 Turning ON the Kiosk 12 Turning OFF the Kiosk 12 Chapter 2 Maintenance Overview 13 Component Publication References 13 L...
Page 9: ...sion Record Issue Date Remarks A Aug 2019 First Issue B Mar 2020 Added perchlorate material notification Updated the Out of Box Failure OBF sections for Retail and for Hospitality Updated cleaning pro...
Page 10: ...edback interaction and an optional universal navigation uNav keypad with audio jack that is Americans with Disabilities Act ADA compliant expands accessibility to those with limitations An option from...
Page 11: ...47 5100 3001 XK32 Hospitality Kiosk Single sided i3 8 GB 120 GB SSD Printer Imager VX820 HOSP Win 10 OS uNav Wall Mount 2247 5200 1001 XK32 Hospitality Kiosk Single sided i3 8 GB 120 GB SSD Printer Im...
Page 12: ...Product Overview 1 3 Product Labels...
Page 13: ...1 4 Product Overview Configurations...
Page 14: ...projected capacitive technology that permits accurate touch detection Indicator Light Indicates whether the kiosk is in need of attention The indicator light has the following options White Light Indi...
Page 15: ...Processes credit or debit electronic payments including NFC Contactless that require a PIN The NCR SelfServ XK32 2247 Kiosk supports the following PIN pads Verifone MX915 VX820 and VX805 Ingenico iSC...
Page 16: ...rage 120 GB SSD with RAID option for an additional 120 GB SSD or 500 GB HDD 500 GB HDD with RAID option for an additional 120 GB HDD or 500 GB HDD Connectivity EBox USB Ports Three 12V USB 2 0 One 24V...
Page 17: ...tional Front user facing HD camera Optional Indicator Light Optional Signage Mount Optional for Floor and Cieling Mounting Support for PIN Pad payment devices Verifone MX915 VX820 VX805 Ingenico iSC25...
Page 18: ...ter paper jams it is not required to open the kiosk The printer has its own service door see Loading Printer Paper Roll on page 14 and Removing Printer Paper Jams on page 20 for more information Warni...
Page 19: ...1 10 Product Overview Opening the Kiosk 1 Insert the kiosk key into the lock on the left hand side of the kiosk frame and turn the key counterclockwise to unlock the kiosk 2 Open the kiosk...
Page 20: ...Product Overview 1 11 Closing the Kiosk 1 Ensure that there are no cables that will be pinched and then close the door 2 Remove the the kiosk Key from the key lock...
Page 21: ...ect the External AC cable to totally remove power from the terminal Turning ON the Kiosk 1 Plug the External AC Power Cable to an AC power source 2 If the kiosk does not power up press the Motherboard...
Page 22: ...inter Paper Roll on the next page Removing Printer Paper Jams on page 20 Cleaning the Kiosk on page 25 Component Publication References For more information on the device component tasks please refer...
Page 23: ...as possible to avoid running out half way through a transaction Blinks fast The paper is out Change the paper roll immediately or data my be lost Caution Do not operate the printer or host computer if...
Page 24: ...m the following steps 1 Open the Printer Service Door a Insert the Printer Service Door key into the lock on the left hand side of the kiosk door and turn the key counterclockwise b Using the Receipt...
Page 25: ...3 Remove the used paper roll out of the printer 4 Place the new paper roll in the paper bin with a little paper extending upward Note Ensure that the paper unrolls from the top of the roll otherwise...
Page 26: ...Maintenance 2 17 5 Close the receipt cover 6 Remove excess paper by tearing it against the Cutter Blade...
Page 27: ...intenance 7 To ensure print quality and the proper alignment of the paper press the paper feed button to advance paper Advance about 30 cm 12 in of paper 8 Tear off the excess paper against the Cutter...
Page 28: ...Maintenance 2 19 9 Close the Printer Service Door a Slowly rotate the door upward to close the service door b Rotate the printer service key clockwise to lock the door and then emove the key...
Page 29: ...r Cutter Blade is stuck in a fully extended position and for other printer problems refer to the NCR 7199 Thermal Receipt Printer publications listed in Component Publication References on page 13 1 O...
Page 30: ...e pull the service door forward to access the printer 2 Using the handle pull the receipt cover forward to open the printer 3 Tear off the jammed paper using the Printer Cutter Blade and remove bits o...
Page 31: ...2 22 Maintenance 4 Extend a small length of paper upward and the close the receipt cover 5 Remove excess paper by tearing it against the Cutter Blade...
Page 32: ...ce 2 23 6 Press the paper feed button to advance paper and to ensure print quality and the proper alignment of the paper Advance about 30 cm 12 in of paper 7 Tear off the excess paper against the Cutt...
Page 33: ...2 24 Maintenance 8 Close the Printer Service Door a Slowly rotate the door upward to close the service door b Rotate the printer service key clockwise to lock the door and remove the key...
Page 34: ...ation Printer User Guide BCC5 0000 5172 Warning Do not soak the kiosk and its devices with cleaning liquid Do not spray cleaners or other solutions directly onto the kiosk Avoid getting any liquid ins...
Page 35: ...o not use any other type of cleaners such as vinegar solvents degreasers or ammonia based cleaners These can damage the unit 1 Turn the kiosk OFF and unplug the External AC Power Cable 2 Wipe the cabi...
