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NCR RealPOS 5976–1xxx  

2x20 Customer Display 

Release 1.0 

User Guide 

 

 

B005–0000–2049 
Issue E 

Summary of Contents for RealPOS 5976-1 Series

Page 1: ...NCR RealPOS 5976 1xxx 2x20 Customer Display Release 1 0 User Guide B005 0000 2049 Issue E...

Page 2: ...he policy of NCR Corporation NCR to improve products as new technology components software and firmware become available NCR therefore reserves the right to change specifications without prior notice...

Page 3: ...equirements The NCR 5976 conforms to all applicable legal requirements To view the compliance statements see the NCR RealPOS Peripherals Safety and Regulatory Statements B005 0000 1701 5975 Drop in Re...

Page 4: ...ii References NCR 5976 Parts Identification Manual B005 0000 2048 Customer Display Post Mount Kit Instructions 5975 K833 836 Customer Display Post Mount Kit Instructions 5976 K837 838...

Page 5: ...1 6 Chapter 2 Site Preparation Physical Environment 2 1 Working Range 2 1 Storage Environment 2 1 Transit Environment 2 2 Dimensions 2 3 Base Plate Mounting Hole Dimensions 2 5 Electrical Environment...

Page 6: ...er 5 Programming Host Retail Display Command Interface 5 1 Character Scrolling Rate 5 1 Retail Display Commands 5 2 Reset Display 5 4 Erase Display 5 4 Invalid Command 5 5 Set Diagnostic State 5 5 Set...

Page 7: ...40 Code Page 852 Polish 5 48 Code Page 853 Multilingual Latin with symbol 5 56 Chapter 6 Retail Platform Software Introduction 6 1 Retail Platform Software for Windows RPSW 6 1 Retail Platform Softwa...

Page 8: ...Generating Code Page 7 17 Adding Code Pages 7 20 Replacing Default Code Pages 7 23 Chapter 8 Service Support Utility Introduction 8 1 Rom Flasher and Service Support Utility 8 2 Installation Procedur...

Page 9: ...ault Settings 8 12 Windows 8 12 Linux 8 12 Compatibility Support 8 13 Activate Compatibility Mode 8 13 Windows 8 13 Linux 8 13 Brightness Level Adjustment 8 14 Change the Brightness Level 8 14 Windows...

Page 10: ...ul 2012 New PIDs Compatibility Support Updated Firmware and Version numbers Sept 2012 Added sections Character Scrolling Rate Replacing Default Code Pages Brightness Level Adjustment Shift Firmware to...

Page 11: ...5 Compatibility Model Intended Users of the Product IDs Depending on the specific needs of the user the 5976 provides different configurations three configurations contain the latest versions of the f...

Page 12: ...their old 5975 display with the new 5976 no other procedure required The device works immediately during start up Product ID Installation Overview Reference Chapters 5976 1175 9090 5976 1275 9090 5976...

Page 13: ...00 nits PCB Built in microcontroller and SPI Serial Flash Memory RS 232 Interface support HID USB 2 0 Interface support Cabinet UV Stable Material Available in NCR Beige G11 NCR Charcoal Gray CG1 and...

Page 14: ...printed circuit board Both interfaces are active though only one interface can be physically connected at a time The display communicates through the interface connected to it Mounting Options Table M...

Page 15: ...rovide maintenance support to the software functionalities of the 5976 ROM Flasher enables user to display and update the firmware version of the 5976 device Code Page Utility enables user to load add...

Page 16: ...r Sets Support for 20 character sets 2 Mbit Flash Memory for support of not less than 20 character sets 3 Character sets in base unit Note For more information on character sets refer to the Character...

Page 17: ...ur Humidity Range 10 to 90 No Condensation Humidity Change 10 hour Barometric Pressure 105 000 Pa to 69000 Pa Note Condensation may occur when equipment is transferred from cold to warm areas during s...

Page 18: ...2 2 Chapter 2 Site Preparation Transit Environment For periods up to one week Condition Range Temperature 40 C to 60 C 40 F to 140 F Humidity 5 to 95 RH Barometric Pressure 105 000 to 70 000 Pa...

Page 19: ...Chapter 2 Site Preparation 2 3 Dimensions 159 0 mm 6 25 in 80 5 mm 3 17 in 152 8 mm 6 0 in 210 8 mm 8 30 in 123 mm 4 84 in...

Page 20: ...on There are four different length posts available in four inch increments 29352 210 8 mm 8 30 in 312 5 mm 12 30 in 414 0 mm 16 30 in 515 6 mm 20 30 in Note Heights greater than 215 mm 8 5 in should b...

Page 21: ...Chapter 2 Site Preparation 2 5 Base Plate Mounting Hole Dimensions 29941 76 2 mm 3 0 in 76 2 mm 3 0 in...

Page 22: ...a Universal Input power supply DC Power Requirements 10 VDC to 14 VDC 1 0 A max at 12 VDC Operational Environment System Configuration The 5976 Display device communicates with the host through a USB...

Page 23: ...Plug 497 0440074 4 0 m 1432 C050 0040 D Shell 9 Pin Receptacle 19 0 mm 0 75 in 38 0 mm 1 5 in CCP 75609 Access Hole Diameters RS 232 Interface Cable Com Power 19 0 mm 0 75 in 38 0 mm 1 5 in CCP 75611...

Page 24: ...tor The Power Adaptor 497 0514661 alias 5915 K100 is used with the RS 232 Interface Cable with Power Connector or with the USB Interface Cable non powered The Adaptor cable is 6 ft in length Kit 12VDC...

Page 25: ...s To qualify as reasonably trained an installer or store manager must be fluent with the terminology and basic technology of PC hardware and software This level of knowledge can typically be found in...

Page 26: ...re installing with a post greater than 215 mm 8 5 in secure the Base Plate with screws 4 that are appropriate for the mounting surface 22930 4 Route the display end of the Interface Cable through the...

Page 27: ...lay to be tilted to the rear 33180 Display Swivel Raised extension faces the front of the display 6 Connect the Interface Cable to the Display Module by inserting the Interface Cable through the openi...

Page 28: ...ct the I F cable to a powered RS 232 connector on the terminal RS 232 Interface Non Powered Connect the I F cable to a non powered RS 232 connector on the terminal Connect a Power Brick to the I F cab...

Page 29: ...ed checksum value of the stored character set is compared to the checksum found on the character set header information If an error is discovered the Microcontroller will erase the character set on it...

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Page 31: ...cordon d alimentation est utilis comme interrupteur g n ral La prise de courant doit tre situ e ou install e a proximite du mat riel et tre facile d acc s Caution This device should only be powered b...

Page 32: ...heck power source to power supply Check for damaged cables Check connections On power up unit lights but does not communicate with host Bad cable connections to host port Check connections Misconfigur...

Page 33: ...ESC is received but no command byte is received immediately the firmware ignores the ESC command Note Each command consists of at least two bytes The first byte 0x1B is a command identifier indicatin...

Page 34: ...creen Save Blank Default 1B 0A Set Screen Save Walk 1B 0B Turn On Screen Save 1B 0C Disable Screen Save Feature 1B 0D Enable Character Blink 1B 0E Disable Character Blink Default 1B 0F Move Cursor Lef...

Page 35: ...nal Memory required 1B 2A Select Character Set 11 External Memory required 1B 2B Select Character Set 12 External Memory required 1B 2C Select Character Set 13 External Memory required 1B 2D Select Ch...

Page 36: ...ned character sets After executing the command the three status bytes see above are sent to the host the display screen is cleared the cursor moves to the 0 position communication line exception condi...

Page 37: ...1B 05 Description This state is used for normal run time conditions This operation instructs the firmware to leave one of the other states and begin performing normal refresh operations There may be...

Page 38: ...on This command causes a flashing cursor to be used whenever the Display On state is in force When the cursor is enabled the firmware shows a visible flashing cursor at the current cursor position The...

Page 39: ...e timer is not reset by any invalid or incorrect command Set Screen Save Walk Format 1B 0A Description This command causes the visible display to walk right to left when the Screen Save timer expires...

Page 40: ...g of the character blink operator is adopted as the working attribute for the new character If a new character is received while character blink is enabled the new character blinks This makes it possi...

Page 41: ...is at the right end of the lower line it moves to the left end of the upper line The cursor location always indicates the position of the next character to be displayed whether the cursor is enabled...

Page 42: ...r Right command Move to Specified Position or Set Cursor Position Format 1B 13 nn Range 00 nn 27 Hex Description This command moves the cursor to the specified position Position 0 is the upper leftmos...

Page 43: ...splay Individual characters or display positions are not adjusted On power up the default brightness setting is 2 40 Note To change the brightness level refer to Chapter 8 Service Support Utility for...

Page 44: ...er Format 1B 1B Description This command is a request for the ESC character to be displayed to the current cursor position Select Character Set n Default 1 Format 1B 20 1B 33 Description This set of c...

Page 45: ...ase or change the display This means characters from multiple character sets may be on a display The default character set is number 1 PC Code Page 858 International Read Serial Number Format 1B 8A Re...

Page 46: ...tin with symbol Note To download other code pages see the NCR website http www5 ncr com support support_drivers_patches asp If your code page requirements are not included in the website please file f...

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Page 97: ...ftware for Windows RPSW The following information products provide additional information on the installation and use of the Retail Platform Software for Windows NCR Retail Platform Software for Windo...

Page 98: ...elfServ Platform Software Windows RPSW OPOS JavaPOS DOS and Linux RPSL JavaPOS The window displays the following options Windows OPOS JavaPOS Linux JavaPOS DOS Java 4 Select the corresponding operatin...

Page 99: ...ice 11 SP1 Run Time Image 01 00 00 00 or greater kernel 2 6 32 12 0 7 Sun JVM 1 4 2_03 b02 or greater 70 MB of free disk space Full Install Graphical User Interface Mode 1 Open a terminal 2 Create a n...

Page 100: ...2 1 5 jar is the downloaded version Other versions might be available Note In the java directory specify the directory path of the java binary Only include this parameter if JAVA_HOME is not set Note...

Page 101: ...6 5 6 Select Next 7 Specify the directory where you want to install the RPSL The default directory is opt NCR RPSfL To locate another destination directory select Browse 8 Select the terminal class wh...

Page 102: ...the Setup Type window select the installation type that you prefer 10 Select Next 11 The application displays your installation details for you to confirm If you want to change some options select Bac...

Page 103: ...Chapter 6 Retail Platform Software 6 7 The installation setup begins 13 Upon successful installation the application confirms the completion Select Finish...

Page 104: ...stination directory Note In this example D370 0699 0100_REL 2 1 5 6 is the downloaded version Other versions might be available 4 Enter cd destination directory 5 Enter the command java directory java...

Page 105: ...to install the RPSL The default directory is opt NCR RPSfL To accept the default directory press Enter To specify another destination directory type the directory 8 After specifying the destination di...

Page 106: ...lecting your terminal class press 0 zero 11 Press 1 to continue the installation process 12 Select the installation type that you prefer Each parameter is assigned a number From your keyboard press th...

Page 107: ...Chapter 6 Retail Platform Software 6 11 13 The application displays the installation details for you to confirm...

Page 108: ...atform Software 14 After verifying information press 1 to continue the installation process The installation setup begins 15 Upon successful installation the application displays the following message...

Page 109: ...t Remove 4 Confirm the uninstallation window Linux Use uninstall jar to remove the Retail Platform Software for Linux RPSL This file is located in the _uninst subdirectory of the directory that is sel...

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Page 111: ...Additional Code Page Replace Existing Code Page Generate Code Page Set Brightness Level Shift Firmware Windows Linux Remarks Manual firmware flashing Manual firmware shift Manual code page generation...

Page 112: ...Support Files Drivers Firmware Operating Systems Platform Software OPOS JavaPOS BIOS etc 3 Select NCR RealPOS and SelfServ Peripherals Firmware Drivers Utilities 4 Select Line Displays 5 Select 5976 6...

Page 113: ...e Windows 1 Run the installer The 5976 Utilities Setup window displays Note The default install directory is C Program Files RomFlasher 5976 To change the location select Browse 2 Select Install Upon...

Page 114: ...7 4 Chapter 7 Software Utility Linux 1 Open a terminal 2 Install the software by entering the command rpm ivh RomFlasher rpm...

Page 115: ...l The Uninstall window displays to verify Select Yes and the uninstalling process begins Select No and the process cancels Linux 1 Open a terminal 2 Verify the version of the installed ROM Flasher by...

Page 116: ...Firmware Version 1 Go to http www5 ncr com support support_drivers_patches asp 2 Select Retail Support Files Drivers Firmware Operating Systems Platform Software OPOS JavaPOS BIOS etc 3 Select NCR Rea...

Page 117: ...y on the terminal hard drive Note The files can be extracted to and run from a Flash Drive CDROM or network if desired 8 Flash the downloaded firmware to the 5976 display device Note For instructions...

Page 118: ...disconnect power while updating the firmware Note The firmware version currently installed on the 5976 display device is briefly displayed during start up of the 5976 for example 497 0478048 V1 13 01...

Page 119: ...used with this option RS 232 5976 LD Only select this option if you are running an RS 232 interface Set the correct COM Port from the dropdown list to match the COM Port where the display is connecte...

Page 120: ...ect Flash The firmware flashing progress is displayed and updated at the bottom field A 100 Flash Progress is shown if the firmware was successfully flashed to the device The following screenshot illu...

Page 121: ...not successfully flashed or the loaded firmware version is older than the current firmware of the devices the application displays the error information in the Error box Note In case of an older firm...

Page 122: ...ity Shift Firmware to Compatibility Mode After flashing firmware to the line display device perform the following steps to shift the firmware mode to compatibility 1 Select the device row from the dev...

Page 123: ...Chapter 7 Software Utility 7 13 2 Select Shift button The device list is refreshed with the shifted device firmware...

Page 124: ...Utility Shift Firmware to Native Mode After flashing firmware to the line display device perform the following steps to shift the firmware mode to native 1 Select the device row from the device list w...

Page 125: ...Chapter 7 Software Utility 7 15 2 Select Shift button The device list is refreshed with the shifted device firmware...

Page 126: ...te http www5 ncr com support support_drivers_patches asp Class External PeripheralsLineD isplay5976 display If your code page requirements are not included in the website please file for a SCER reques...

Page 127: ...a Code Page Generator application that converts a 2x20 Retail Display 7x9 dot matrix code set representation into the lowest level databit representations that are used inside the 5976 firmware progr...

Page 128: ...the Code Page utility select Browse beside the Input File field of the Code Page Generator section 4 Locate the input file dat file used to generate the code page 5 To specify a filename and destinat...

Page 129: ...Chapter 7 Software Utility 7 19 6 Select Generate You can use this output file to add a new output file to a device s code page list or to replace an existing file...

Page 130: ...d into the first field under the File section Note If you already have a code page txt file to flash skip step 1 and select Browse in the File field to load the code page file 2 In the interface secti...

Page 131: ...ility 7 21 4 Select Flash The application displays the progress beside the Flash button Only one device at a time can be flashed with a code page Make sure to detach the devices you do not wish to fla...

Page 132: ...7 22 Chapter 7 Software Utility 5 Select Refresh to confirm that the code page is added to the Additional list...

Page 133: ...Replacing Default Code Pages 1 To replace the default code page select one of the built in code pages 2 Perform the same steps on how to generate the output file Refer to Generating Code Page section...

Page 134: ...7 24 Chapter 7 Software Utility 3 On flash select Yes when prompted to replace the default code page...

Page 135: ...Chapter 7 Software Utility 7 25 4 Check the code page in the Built in list box...

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Page 137: ...shift Automatic brightness setting to one of the following levels 20 40 60 80 100 Note You can configure the device using the default firmware and code page settings For more information refer to the...

Page 138: ...are file is copied from the previous ROM Flasher firmware flash operation It can also be the default firmware file if no ROM Flasher operation is performed in the terminal Code Pages of the device Cod...

Page 139: ...rmware Drivers Utilities 4 Select Line Displays 5 Select 5976 6 Download the installer by selecting one of the following options NCR5976LDServiceSupport exe for Windows NCR5976LDServiceSupport rpm for...

Page 140: ...er 8 Service Support Utility 8 4 Installing the Software Windows 1 Run the installer of the Service Support Utility The application displays the Welcome screen 2 Select Next The License Agreement disp...

Page 141: ...ent 4 After agreeing to the terms in the license agreement the application displays the Customer Information window to ask for your name and the name of your organization At the User Name field enter...

Page 142: ...Chapter 8 Service Support Utility 8 6 7 At the Setup Type window select the setup type that you desire Select Next 8 Select Install to start installation...

Page 143: ...apter 8 Service Support Utility 8 7 The application displays the installation progress in the following screen 9 Upon successful installation the application displays the following window Select Finis...

Page 144: ...Chapter 8 Service Support Utility 8 8 Linux 1 Open a terminal 2 Install the software by entering the command rpm ivh NCR5976LDServiceSupport rpm...

Page 145: ...urrently installed program list select NCR5976LDServiceSupport 3 Select Remove 4 Confirm the uninstallation window Linux 1 Open a terminal 2 Verify the version of the installed Service Support softwar...

Page 146: ...form the following steps Note The change of start up type takes effect upon system reboot Windows 1 From the Start menu select Control Panel Performance and Maintenance Administrative Tools Services 2...

Page 147: ...t Stop 3 Select Start to launch the service Linux 1 Open a terminal 2 Enter etc init d NCR5976LDServiceSupport start Reverting Start up Type To revert the start up type to Automatic perform these step...

Page 148: ...ocate the 5976LDSettings folder in your Windows directory 2 Open the Settings ini file 3 Change the value of UseDefault to True Note To revert to the user defined settings simply set the value to Fals...

Page 149: ...5975 Activate Compatibility Mode To set the 5976 as backward compatible perform these steps Windows 1 Install the Service Support Utility 2 Go to the Windows directory C Windows 3 Go to the 5976LDSet...

Page 150: ...Settings ini 4 Change the Brightness value to one of the following 1 for 20 brightness 2 for 40 brightness 3 for 60 brightness 4 for 80 brightness 5 for 100 brightness 5 Save the file 6 Reboot the te...

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