NCR 7448 Workstation Hardware User'S Manual Download Page 144

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4-72 Chapter 4: Setup

Software Installation Errors

Error Case 1

Cause Possible

Remedies/Actions

Cannot find the storage card Check if the storage card is correctly is inserted

Error Case 2

Cause Possible

Remedies/Actions

Cannot find the server

Check if the server name is correctly
designated.
Check if IP Address is correctly set.
Check if the server PC is correctly running

Summary of Contents for 7448 Workstation

Page 1: ...NCR 7448 Workstation Release 1 4 Hardware User s Guide B005 0000 1202 Issue F...

Page 2: ...described herein may not be marketed by NCR in all parts of the world In some instances photographs are of equipment prototypes Therefore before using this document consult with your NCR representati...

Page 3: ...s the main disconnect device Ensure that the socket outlet is located installed near the equipment and is easily accessible Attention Le cordon d alimentation est utilis comme interrupteur g n ral La...

Page 4: ...or those which are recommended by NCR Corporation Environmental Consciousness NCR s concern for the environment is demonstrated by the intelligent power management system for the NCR 7448 Workstation...

Page 5: ...Portugal Spain Sweden United Kingdom Belgium Iceland Liechtenstein Norway and Switzerland a Nach Gebrauch der Verkaufsstello zur ckgoben b Apr s usage rapporter au point de vente c Ritornare la pila...

Page 6: ......

Page 7: ...are Modules 1 4 Processor Board 1 4 Personality Board 1 4 Personality Board for TFT LCD 1 4 PCMCIA Expansion Board 1 4 Compact Flash I F Board 1 5 NCR 1 line Numeric Customer Display 1 14 NCR 4 line A...

Page 8: ...nstall the 1 line Numeric 4 line Alphanumeric Customer Display 3 2 Integrated 1 line Numeric 4 line Alphanumeric Customer Display Low Profile Telescope 3 2 How to Install the International VFD Custome...

Page 9: ...11 How to Set Peripheral Parameters for RS 232 ports 4 14 How to Set Peripheral Parameters for USB ports Microsoft Windows 98 Only 4 16 How to Set Peripheral Parameters for MSR 4 18 How to Set Date Ti...

Page 10: ...des 4 60 BACKUP RESTORE 4 60 How to Backup 4 60 How to RESTORE 4 62 OS MAINTENANCE 4 64 How to Upgrade Operating System from Storage Card 4 64 How to Upgrade Operating System from LAN 4 66 Printer Tes...

Page 11: ...er 5 34 NCR 7448 Network Boot Setting with LCD Operator Display 5 35 NCR 7448 Platform Software Installation 5 38 NCR 7448 Network Boot Setting with 2x20 Operator Display 5 40 NCR 7448 Platform Softwa...

Page 12: ...Normal BIOS Update Sequence A 18 Alternative BIOS Update Sequence A 22 Keys Used in the Crisis Recovery BIOS Setup and BIOS Update A 25 Hardware Resources A 27 Appendix B Set up Gold Disk Pre loaded...

Page 13: ...dware service information from this document which was previously called the 7448 Hardware Installation and Service Guide B005 0000 1202 and renamed it the 7448 Hardware User s Guide B005 0000 1202 Th...

Page 14: ...n interference caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by NCR The correction of interferen...

Page 15: ...xiii...

Page 16: ......

Page 17: ...s a MEDIA GX 300 or 333 MHz processor board and compatible BIOS The power management strategy is developed around the Intel Microsoft Advanced Power Management APM specification Personality Board and...

Page 18: ...Workstation Configurations The following section illustrates typical NCR 7448 Workstation configurations 7448 10xx 7448 Workstation with 2 x 20 Operator Display with 80 Key Keyboard with Micromotion K...

Page 19: ...Chapter 1 Product Overview 1 3 7448 30xx 7448 Workstation with 9 CRT Operator Display with 80 Key Keyboard with Micromotion Keyboard...

Page 20: ...s of the personality boards are shown below MSR interface 1 port Four RS 232 serial ports Mode lock 1 port VGA LCD display 1 port Drawer I F 1 port Server Lock 1 port Speaker 1 port Personality Board...

Page 21: ...Chapter 1 Product Overview 1 5 Compact Flash I F Board Compact Flash options are supported via a separate board with Comapct Flash Card slot connected to the processor board...

Page 22: ...tem or application software An APM driver is better suited to make power management decisions for unique peripherals than the BIOS and can override most BIOS requests to go into standby suspend etc Wo...

Page 23: ...Chapter 1 Product Overview 1 7 The workstation may be connected to either a 10Mb s or 100Mb s Ethernet connection The hardware automatically selects the correct speed if enabled by software to do so...

Page 24: ...nvironment can do so and simply run at 10 Mb In order to upgrade to 100 Mb s Category 5 cable and 100 or 10 100 hubs must be installed It is strongly recommended that Category 5 be used for all new ca...

Page 25: ...ments within the capabilities of the workstation PCMCIA interface The main restriction is that DMA transactions are not supported over the PCMCIA interface Device drivers for the targeted operating sy...

Page 26: ...ertified for use in configurations where a wireless adapter is installed Universal Serial Bus Two USB Type A ports are provided on the workstation USB Host Controller support is provided in hardware o...

Page 27: ...the data Flash Disk The optional 8MB 24MB and 48MB flash disks provide non volatile storage that appear as hard disk to the system allowing storage for program files and data files Flash Disk Interfac...

Page 28: ...of JIS II ISO 2 format cards The MSR interface controller is a memory mapped device which can reside at system memory address CC000h Board BIOS The Processor Board uses a Phoenix BIOS which is stored...

Page 29: ...to respond to external interrupts is fully maintained while in Stand by mode allowing the system to service requests such as in coming data or network messages while unattached The user may also selec...

Page 30: ...ic Customer Display is a Vacuum Fluorescent Display VFD Features 1 Line of 10 characters 7 segments characters Multiple integrated and remote mounting options Light gray cabinetry EIA 232 I F support...

Page 31: ...Display VFD Features 4 line of 20 characters 5 x 7 pixel characters Multiple integrated and remote mounting options Light gray cabinetry EIA 232 I F support 3 character sets Code Page 850 Internationa...

Page 32: ...a Vacuum Fluorescent Display VFD Features Parallel I F support EIA 232 I F support Socket for 32K of PROM for additional character sets 5 x 7 pixel characters Light gray cabinetry Diagnostics Charact...

Page 33: ...Workstation It can also be used with an industry standard PC Features 256x64 dots graphic VFD Multiple integrated and remote mounting options Light gray cabinetry EIA 232 I F support Five default cha...

Page 34: ...ter has receipt journal and validation functions It prints 24 characters per line at a print speed of 192 lines per minute 7158 Printer The NCR 7158 is an extremely fast quiet and reliable point of sa...

Page 35: ...40 columns receipt print capability The printer s other features include paper low sensors and a cash drawer kick out connector 7194 Printer The NCR 7194 Printer is a high speed high resolution print...

Page 36: ...iet relatively small and very reliable multi function printer It prints receipts validates and prints checks and prints on a variety of single or multiple part forms There is not journal as it is kept...

Page 37: ...fast quiet relatively small and very reliable multi function printer It prints receipts and two color printing The printer features a dual interface so it can connect to the host terminal either thro...

Page 38: ...it Numeric 4x20 char Alphanumeric 256x64 pixel International 2x20 char Alphanumeric RS232 Customer Displays 80 key Keyboard 176 key Keyboard MSR Mono LCD Passive Color LCD 2x20 Operator Display 2182 C...

Page 39: ...BST0 2115 53 Install the NCR 7448 Workstation near an electrical outlet that is easily accessible Use the power cord as a power disconnect device Do not permit any object to rest on the power cord Do...

Page 40: ...ll that is necessary is to place the workstation in the desired location and connect the external cables 1 Unpack the workstation 2 Place the workstation in the desired location 3 Lay the workstation...

Page 41: ...e factory If your system configuration has a remote cash drawer you need to connect the cable to the workstation If your system configuration has dual drawers you need to connect the Y cable to the wo...

Page 42: ...ard Insert 176 Key Micromotion Keyboard To install the keyboard insert for 176 Key micromotion keyboard perform the following procedure 1 Define the key arrangement and write the key name on the blank...

Page 43: ...Keycheck 80 Key Conventional Keyboard To install the keycheck for the 80 Key conventional keyboard perform the following procedure 1 Hold both sides of the key cap with the tool and lift it up and rem...

Page 44: ...key top the Key Top Removal Tool 620 2000042 is provided 2 Put the Hinge Hook item 19 or 22 and fix it with the screw item 17 into the frame 3 Install the Link Bar item 18 into the hinge hook item 19...

Page 45: ...Chapter 2 Workstation Hardware Installation 2 7...

Page 46: ...the dummy ineffective key should be installed according to the type of oversized key The following key locations shown with black square cannot be changed to a dummy key Note The alphabetical data ent...

Page 47: ...brightness of the TFT type of LCD display perform one of the following straps on the personality board for TFT type LCD 1 Connect a strap between Pin 1 and Pin 2 High brightness 2 Connect a strap betw...

Page 48: ...2 10 Chapter 2 Workstation Hardware Installation...

Page 49: ...ade an installed workstation with the following hardware features 1 line Numeric Customer Display 4 line Alphanumeric Customer Display International VFD Customer Display 5972 2x20 Customer Display MSR...

Page 50: ...ted 1 line Numeric 4 line Alphanumeric Customer Display Low Profile Telescope 1 Remove the Integrated Display Bracket from the back of the 1 line Numeric 4 line Alphanumeric Customer Display Cabinet 2...

Page 51: ...3 Installing Optional Hardware Features 3 3 5 Install the 1 line Numeric 4 line Alphanumeric Customer Display assembly into the upper cabinet 6 Connect the display cable to the RS232 port on the work...

Page 52: ...nternational VFD Customer Display Cabinet 2 Route the display cable through the Telescope Mount the Low Profile Mount and the Integrated Display Swivel 3 Connect the display cable to the International...

Page 53: ...splay cable into the hole 3 When you get the DB 9 end of the customer display cable to feed through you need to turn it up and over to the left as you see in the picture below Once the connector can g...

Page 54: ...3 6 Chapter 3 Installing Optional Hardware Features 4 Connect the DB 9 connector to the RS232 port on the workstation...

Page 55: ...Customer Display 1 Place the Display Mount on the desired surface within or 4 meters 13feet of the host workstation 2 Determine if the cable should be routed down through the mounting surface or if it...

Page 56: ...onnect the 5972 Display Cable to the RS232 port on the workstation Customer Display 5972 Remote RS232 Cable 497 045679 4 M 1416 C279 0040 Power Brick 5 Connect the 5972 Display Cable Power Pigtail to...

Page 57: ...See Removing the Lower Cabinet in Chapter 2 of the NCR 7448 Hardware Service Guide 2 Cut off the protrusion on the Lower Cabinet 3 Secure the MSR on the Upper Cabinet with the two screws 4 Connect th...

Page 58: ...the NCR 7448 Hardware Service Guide 2 Disconnect the Keyboard cable from the cable connector on the workstation 3 Take out the Keyboard See Removing the Keyboard 176 Key Keyboard in Chapter 2 of the...

Page 59: ...Chapter 3 Installing Optional Hardware Features 3 11 6 Attach the Server Lock 7 Connect the cable of the Server Lock to the J7 connector on the Personality Board...

Page 60: ...ng the Lower Cabinet in Chapter 2 of the NCR 7448 Hardware Service Guide 2 Install the PCMCIA Expansion Board over the Main processor Board Confirm the board connection J18 to the Main Processor Board...

Page 61: ...tion or the Hard Disk Model workstation The workstation can install either PCMCIA expansion or Compact Flash I F board 1 Remove the Lower Cabinet 2 Disconnect all the cables from the cable connectors...

Page 62: ...the Compact Flash I F Board to the IDE J1 connector and connect the Flat Cable for Hard Disk Drive if it is installed to the IDE J2 connector on the Compact Flash I F Board 9 Fix the Board with three...

Page 63: ...installed from the chassis and attach the Core Ferrite and the Flat Calbe to the chassis 12 Replace the chassis to the Upper Cabinet 13 Attach the AC bracket for Hard Disk Model to the Upper Cabinet...

Page 64: ...3 16 Chapter 3 Installing Optional Hardware Features 14 Connect the cable connectors...

Page 65: ...Chapter 3 Installing Optional Hardware Features 3 17 15 Attach the Hard Disk on the AC bracket...

Page 66: ...from the workstation by unauthorized persons Installation is optional and does not affect function of the Compact Flash Card 1 First place the Cover over the Compact Flash opening of the rear panel by...

Page 67: ...ompact flash card when the card is installed while the workstation is powered on In worst case any data in a compact flash card is destroyed or permanent damage may occur The following figure shows ho...

Page 68: ...orkstation 3 Remove the bracket for the AC Adapters and the AC Adapter for a printer if it exists 4 Remove the chassis 5 Remove the PCMCIA Board and the Personality Board 6 Connect the Flat Cable to t...

Page 69: ...3 Installing Optional Hardware Features 3 21 8 Detach the NiCad Battery if it exists from the chassis and attach the Core Ferrite and the Flat Calbe to the chassis 9 Replace the chassis to the Upper...

Page 70: ...3 22 Chapter 3 Installing Optional Hardware Features 10 Attach the AC bracket for Hard Disk Model to the Upper Cabinet...

Page 71: ...Chapter 3 Installing Optional Hardware Features 3 23 11 Connect the cable connectors 12 Attach the Hard Disk on the AC bracket...

Page 72: ...3 24 Chapter 3 Installing Optional Hardware Features...

Page 73: ...ut down Reboot the NCR 7448 Workstation Change the workstation system parameters Self diagnostics Install software Backup Restore files Support the functions which the user offers Support for the LCD...

Page 74: ...h KEYLOCK Turn on the NCR 7448 Workstation insert the MA key into the mode switch and turn it to EX Position to power it up The NCR 7448 Workstation without KEYLOCK Turn on the NCR 7448 Workstation by...

Page 75: ...ETWORK CONFIGURATION 2 DIAGNOSTICS TERMINAL DISPLAY PRINTER SCANNER OTHERS 3 INSTALL APPLICATION STORAGE CARD LAN 4 BACKUP RESTORE STORAGE CARD 5 OS MAINTENANCE STORAGE CARD LAN 6 USER MENU The System...

Page 76: ...e following functions the NCR 7448 Workstation prints reports System Setting Report Diagnostics Install Application OS Maintenance When you have printer errors follow the instructions of the error mes...

Page 77: ...the System Setup Program 80 Key Conventional Keyboard Layout POS Mode 1 2 3 4 5 6 7 8 9 0 q w e r t y u F3 i o a s d f g h j F4 k p z x c 7 8 9 v F5 b l Home Page up Page Down 4 5 6 Tab F6 n m F1 Up F...

Page 78: ...u i o p ALT C a s d f g h j k l ALT D ALT E ALT F5 z x c v b n m ALT F ALT G ALT H ALT F6 ALT F7 ALT F8 ALT F9 ALT F10 Delet e ALT I ALT J ALT K ALT L ALT M F1 F2 Insert F11 Page Up Spac e F12 SFT F3...

Page 79: ...Chapter 4 Setup 4 7 EXIT How to Power Off the Workstation 1 Press 0 to select the EXIT Menu 2 Press 1 to select the POWER OFF Menu 3 Press 1 to power off the workstation...

Page 80: ...4 8 Chapter 4 Setup How to Reboot the Workstation 1 Press 0 to select the EXIT Menu 2 Press 2 to select the REBOOT Menu 3 Press 1 to reboot the workstation...

Page 81: ...Go to Desktop 1 Press 0 to select the EXIT Menu 2 Press 3 to select the GO TO DESKTOP Menu 3 Enter the password and press the ENTER key or P1 key Note The password changes everyday and the change is b...

Page 82: ...2 Right digit of Month x 9 right justified Oct 10 would mean X2 0 9 0 0 X3 Last rightmost digit of Day of month 1 right justified digit Day of month 12 would mean X3 12 1 13 3 X4 Right digit of Year 8...

Page 83: ...11 SYSTEM SETTING How to Make System Setting Report 1 Press 1 to select the SYSTEM SETTING Menu 2 Press 1 to make the SYSTEM SETTING REPORT 3 Press 1 to scroll the report 4 Press 0 to return to the SY...

Page 84: ...255 255 255 0 Gateway 0 0 0 0 Primary DNS 0 0 0 0 Secondary DNS 0 0 0 0 Primary WINS 0 0 0 0 Secondary WINS 0 0 0 0 Configuration 000 Enable Configure Windows CE 500 Enable Configure 7448 Platform Sof...

Page 85: ...rt 10 20 2002 09 00 00 Peripherals COM1 None COM2 None COM3 None COM4 NCR 7167 Printer 115200 8 None 1 None Power Disable COM5 None COM6 None NCR 7448 Platform Software D570 0740 0000 V1 04 00 Operati...

Page 86: ...pter 4 Setup How to Set Peripheral Parameters for RS 232 ports 1 Press 1 to select the SYSTEM SETTING Menu 2 Press 2 to select the PERIPHERAL Menu 3 Select the RS 232C port 4 Press 1 to change the Dev...

Page 87: ...ss 2 to go to next function 6 To change Baud Rate Character Bit Parity Bit Stop Bit and POWER options follow the same procedure as just explained for the Device Name in Steps 4 and 5 7 Press 0 to retu...

Page 88: ...4 16 Chapter 4 Setup How to Set Peripheral Parameters for USB ports Microsoft Windows 98 Only 1 Press 1 to select the SYSTEM SETTING Menu 2 Press 2 to select the PERIPHERAL Menu...

Page 89: ...5 Press 1 to change the Device Name 6 Press 2 to go to next function 7 To change Baud Rate Character Bit Parity Bit Stop Bit and POWER options follow the same procedure as just explained for the Devi...

Page 90: ...1 Press 1 to select the SYSTEM SETTING Menu 2 Press 2 to select the PERIPHERAL Menu 3 Press 7 to select MSR 4 Press 1 to change the MSR Type ISO or JIS2 5 Press 0 to return to the PERIPHERAL Menu Note...

Page 91: ...stem Setup Program for Windows 98 does not support this function 1 Press 1 to select the SYSTEM SETTING Menu 2 Press 3 to select the DATE TIME Menu 3 Select one of the options SET DATE Go to step 4 SE...

Page 92: ...stem Setup Program for Windows 98 does not support this function 4 Press 1 to select the DATE Menu 5 Press 1 to change the DATE 6 Enter the DATE in the MM DD YY and press the ENTER key or P1 key 7 Pre...

Page 93: ...Setup Program for Windows 98 does not support this function 8 Press 2 to select the TIME Menu 9 Press 1 to change the TIME 10 Enter the TIME in the HH MM SS format and press the ENTER key or P1 key 11...

Page 94: ...4 Setup Set Time Zone The System Setup Program for Windows 98 does not support this function 12 Press 3 to select the TIME ZONE Menu 13 Press 1 to change the TIME ZONE 14 Press 0 to return to the DAT...

Page 95: ...l Name The System Setup Program for Windows 98 does not support this function 1 Press 1 to select the SYSTEM SETTING Menu 2 Press 4 to select the NETWORK Menu 3 Press 1 to select the TERMINAL NAME Men...

Page 96: ...ers Caution The TERMINAL NAME should start with an alphabet character After the first character you can use alphanumeric minus and underline _ 6 Press the ENTER key or P1 key to set the TERMINAL NAME...

Page 97: ...4 to select the NETWORK Menu 3 Press 2 to select the DOMAIN Menu 4 Press 1 to change the DOMAIN 5 Enter the DOMAIN which consists of any character or you can leave the DOMAIN blank 6 Press the ENTER...

Page 98: ...ram for Windows 98 does not support this function 1 Press 1 to select the SYSTEM SETTING Menu 2 Press 4 to select the NETWORK Menu 3 Press 3 to select the IP ADDRESS Menu 4 Press 1 to change DHCP 5 Pr...

Page 99: ...Enter the IP ADDRESS and press the ENTER key or P1 key 8 To change the SUBNET MASK and the GATEWAY follow the same procedure as just explained for the IP ADDRESS in Steps 5 6 and 7 9 Press 0 to retur...

Page 100: ...8 does not support this function 1 Press 1 to select the SYSTEM SETTING Menu 2 Press 4 to select the NETWORK Menu 3 Press 4 to select the NAME SERVER Menu 4 Press 1 to change the PRIMARY DNS 5 Enter t...

Page 101: ...4 Setup 4 29 7 To change the SECONDARY DNS the PRIMARY WINS and the SECONDARY WINS follow the same procedure as just explained for the PRIMARY DNS in Steps 4 5 and 6 8 Press 0 to return to the NETWOR...

Page 102: ...does not support this function 1 Press 1 to select the SYSTEM SETTING Menu 2 Press 5 to select the CONFIGURATION Menu 3 Press 1 to change the state of configuration 4 Press 2 to go to next function 5...

Page 103: ...Test 1 Press 2 to select the DIAGNOSTICS Menu 2 Press 1 to select the TERMINAL Menu 3 Press 1 to select the KEYBOARD test 4 Press any key other than 0 key on the keyboard you are to test The NCR 7448...

Page 104: ...top the test The NCR 7448 Workstation exits the keyboard test and returns to TERMINAL Menu How to Perform Keylock Test 1 Press 2 to select the DIAGNOSTICS Menu 2 Press 1 to select the TERMINAL Menu 3...

Page 105: ...KEYLOCK POSITION where the key is currently set such as EX L R S and P When Keylock is not installed the NCR 7448 Workstation displays the message unknown 5 Press 0 to stop the test The NCR 7448 Work...

Page 106: ...4 34 Chapter 4 Setup How to Perform Tone Test 1 Press 2 to select the DIAGNOSTICS Menu 2 Press 1 to select the TERMINAL Menu...

Page 107: ...est Note Once the test starts it s impossible to change the volume or to exit the TONE test You need to press 1 to cancel the TONE test 5 Press 1 to cancel the TONE test if needed 6 Press 0 to stop th...

Page 108: ...Chapter 4 Setup How to Perform Network Ping Pong Test 1 Press 2 to select the DIAGNOSTICS Menu 2 Press 1 to select the TERMINAL Menu 3 Press 4 to select the NETWORK test 4 Press 1 to start the NETWORK...

Page 109: ...dress of another NCR 7448 Workstation or PC in the network and press the ENTER key or P1 key The NCR 7448 Workstation displays either SUCCESSFUL or FAIL 6 Press 0 to stop the test The NCR 7448 Worksta...

Page 110: ...4 38 Chapter 4 Setup How to Perform Display Test 1 Press 2 to select the DIAGNOSTICS Menu 2 Press 2 to select the DISPLAY Menu...

Page 111: ...e NCR 7448 Workstation displays a certain pattern of letters if the test is successful When the test is failed check the followings Parameter settings in the PERIPHERAL Menu within the PARAMETERS Menu...

Page 112: ...INTER Menu The NCR 7448 Workstation displays the printers which are set in the PERIPHERAL Menu within the PARAMETERS Menu It prompts you to select one of the printers 3 Select one of the printers 4 Se...

Page 113: ...Setup 4 41 Receipt Journal test 5 Press 1 to start the RECEIPT test or Press 2 to start the JOURNAL test 6 Press 0 to stop the test The NCR 7448 Workstation exits the PRINTER test and returns to PRIN...

Page 114: ...art the SLIP test or Press 4 to start the VALIDATION test 8 Insert paper into the slip validation slot of the printer and press any key to start printing 9 Press 0 to stop the test The NCR 7448 Workst...

Page 115: ...select the SCANNER Menu The NCR 7448 Workstation displays the scanners which are set in the PERIPHERAL Menu within the PARAMETERS Menu It prompts you to select one of the scanners 3 Select one of the...

Page 116: ...exits the SCANNER test and returns to SCANNER Menu How to Perform Scale Test 1 Press 2 to select the DIAGNOSTICS Menu 2 Press 5 to select the OTHERS Menu 3 Press 1 to start the SCALE test 4 Place an i...

Page 117: ...success the NCR 7448 Workstation leaves the box for weight blank Status Codes other than success Error Not Provide Timeout Motion Under Capacity Over Capacity 5 Press 0 to stop the test The NCR 7448 W...

Page 118: ...4 46 Chapter 4 Setup How to Perform Coin Dispenser Test 1 Press 2 to select the DIAGNOSTICS Menu 2 Press 5 to select the OTHERS Menu 3 Press 2 to select the COIN DISPENSER test...

Page 119: ...his step is omitted when the key is already set to the EX position 5 Press 1 to start the COIN DISPENSER test 6 Enter the change amount to be discharged and press the ENTER key or P1 key The NCR 7448...

Page 120: ...4 48 Chapter 4 Setup How to Perform Cash Drawer Test 1 Press 2 to select the DIAGNOSTICS Menu 2 Press 5 to select the OTHERS Menu 3 Press 3 to start the CASH DRAWER test...

Page 121: ...y Or Turn key to the EX position if your 7448 Workstation has keylock 5 Press 1 to test the DRAWER 1 The DRAWER 1 opens 6 Press 2 to test the DRAWER 2 The DRAWER 2 opens 7 Press 0 to stop the test The...

Page 122: ...4 50 Chapter 4 Setup How to Perform MSR Test...

Page 123: ...ess 4 to start the MSR test 4 Swipe a card 5 Swipe the card again to continue the test See the result when the NCR 7448 Workstation finished the test The NCR 7448 Workstation displays either PASS or F...

Page 124: ...rm Server Lock Test 1 Press 2 to select the DIAGNOSTICS Menu 2 Press 5 to select the OTHERS Menu 3 Press 5 to start the SERVER LOCK test Note When the SERVER LOCK is not installed the NCR 7448 Worksta...

Page 125: ...Workstation displays the Operator number which is assigned to the Server Lock Repeat this step to continue the SERVER LOCK test with other Server Locks 5 Press 0 to stop the test The NCR 7448 Worksta...

Page 126: ...for the error and power up the NCR 7448 Workstation again if you get some error General Error Error Message Cause Possible Remedies SYSTEM ERROR Re install the Platform Software 0570 0725 0000 NO ACTI...

Page 127: ...d Caution To perform this procedure you will need a PCMCIA or a Compact Flash disk I F board 1 Press 3 to select the INSTALL APPLICATION Menu 2 Press 1 to select the STORAGE CARD Menu 3 Press 1 to sea...

Page 128: ...2 or later allows 7448 Workstation to install an application onto other 7448 Workstations instead of using a server PC The case of using a 7448 Workstation a master workstation and client workstation...

Page 129: ...plications If you need to change the IP Address or Computer Name of the source device the server computer or the NCR 7448 Workstation See How to set Source IP Address or Computer Name for INSTALL APPL...

Page 130: ...4 58 Chapter 4 Setup 6 Press 0 to return to the LAN Menu after the installation is completed Note See Software Installation Errors in this chapter if you get any error message...

Page 131: ...Menu 3 Press 2 to select the SETUP Menu 4 Press 1 to change the unique IP Address or Computer Name of the source device the Server PC or another NCR 7448 Workstation 5 Enter the unique IP Address or C...

Page 132: ...s Use the same procedure as How to Install Application from Storage Card or How to Install Application from LAN BACKUP RESTORE The System Setup Program for Windows 98 does not support this function Ho...

Page 133: ...ect the BACKUP Menu 4 Press 1 to start the Backup The NCR 7448 Workstation displays the confirmation message 5 Press 1 to confirm starting the Backup 6 Press 0 to return to the BACKUP RESTORE Menu Not...

Page 134: ...4 62 Chapter 4 Setup How to RESTORE 1 Press 4 to select the BACKUP RESTORE Menu 2 Press 1 to select the STORAGE CARD Menu...

Page 135: ...TORE Menu 4 Press 1 to start the Restore The NCR 7448 Workstation displays the confirmation message 5 Press 1 to confirm starting the Restore 6 Press 0 to power off Note See Software Installation Erro...

Page 136: ...rt this function How to Upgrade Operating System from Storage Card Caution To perform this procedure you will need a PCMCIA or Compact Flash Disk I F board 1 Press 5 to select the OS MAINTENANCE Menu...

Page 137: ...s 2 to scroll through the available operating systems 5 Press 1 to start the installation 6 Press 0 to return to the OS MAINTENANCE STORAGE CARD Menu after the installation is completed Note See Softw...

Page 138: ...tform Software Version 1 2 or later allows 7448 Workstation to install the Operating System onto other 7448 Workstations instead of using a server PC The case of using a 7448 Workstation a master work...

Page 139: ...server computer or the NCR 7448 Workstation See How to set Source IP Address or Computer Name for OS MAINTENANCE 4 Press 1 to select the operating system or press 2 to scroll through the available ope...

Page 140: ...4 68 Chapter 4 Setup How to Set Source IP Address or Computer Name 1 Press 5 to select the OS MAINTENANCE Menu 2 Press 2 to select the LAN Menu 3 Press 2 to select the SETUP Menu...

Page 141: ...Computer Name of the source device the Server PC or another NCR 7448 Workstation 5 Enter the unique IP Address or Computer Name of the source device the Server PC or another NCR 7448 Workstation and...

Page 142: ...ctor sensor Replace the timing detector sensor Error occurred on timing detector sensor plate Replace the timing detector sensor plate Wiring between connector and motor is wrong Connect the wire MOTO...

Page 143: ...supply Error occurred on power supply 24V Replace the main processor board or power supply VOLTAGE ERROR Error occurred on solenoid control Replace the solenoid for paper feed stamp knife NOT INITIAL...

Page 144: ...Actions Cannot find the storage card Check if the storage card is correctly is inserted 2 Error Case 2 Cause Possible Remedies Actions Cannot find the server Check if the server name is correctly des...

Page 145: ...Chapter 4 Setup 4 73 3 Error Case 3 Cause Possible Remedies Actions Cannot find the information files Check if the software to be installed is correctly copied to the storage card or the server PC...

Page 146: ...ures for Server PC Setup System Requirements Hardware A Server PC Hard Disk with more than 10M byte free space CD ROM Drive Ethernet LAN Adapter Windows NT 4 0 with Service Pack 3 or later Software G3...

Page 147: ...Note If NCR PXE Staging and Crisis Recovery Server Services is already installed on the Server PC it is not neccesary to install the software Insert NCR PXE Staging and Crisis Recovery Server Services...

Page 148: ...exe will automatically install the software onto the server PC Click Finish and restart the server PC Create the PXE folder 1 Open the Explorer 2 Create a new folder named PXE where you want to place...

Page 149: ...tup 4 77 TFTP Setting 1 Click the Windows Start Button click Run and enter NCRTFTPS PARAMETERS 2 Click OK 3 Change the Default Directory to C PXE Note Assume the PXE folder is created under C drive 4...

Page 150: ...Search function in the INSTALL APPLICATION Menu or OS MAINTENANCE Menu in the SYSTEM SETTING is selected Change Event Viewer Setting so that the log can be overwritten as needed when the log has full...

Page 151: ...and click Overwrite Events as Needed 4 Click OK 5 Restart the server PC Copy the application files to the PXE folder Copy the application files to the PXE folder Note See the readme txt file for deta...

Page 152: ...4 80 Chapter 4 Setup...

Page 153: ...CD ROM The procedure described in this section initializes the system back to the factory settings Crisis Recovery Operation Overview This chapter provides step by step procedures for Crisis Recovery...

Page 154: ...ed to PS 2 Keyboard or USB Keyboard Caution PS 2 Keyboard and USB Keyboard can t be used at the same time If you use USB Keyboard disconnect PS 2 Keyboard Note It is possible to install software with...

Page 155: ...Chapter 5 Crisis Recovery 5 3 D570 0741 0100 NCR 7448 DOS O S Recovery Software Hard Disk D570 0742 0100 NCR 7448 Windows 98 Recovery Software D570 0754 0000 NCR 7448 WindowsCE 3 0 Platform Software...

Page 156: ...and Crisis Recovery Server Services is installed without NCR DHCP Server it is necessary to uninstall the software and re install it by performing the following procedure Install NCR PXE Staging and C...

Page 157: ...Chapter 5 Crisis Recovery 5 5 1 Click Next 2 Enter User Name and Organization and select Install this application for Anyone who uses the computer all users...

Page 158: ...5 6 Chapter 5 Crisis Recovery 3 Click Next 4 Click Install...

Page 159: ...Chapter 5 Crisis Recovery 5 7 5 Setup exe will automatically install the software onto the server PC 6 Click Finish...

Page 160: ...5 8 Chapter 5 Crisis Recovery 7 Restart You must restart your system for the configuration if shown 8 Go to Parameter Set Up paragraph...

Page 161: ...NCR PXE Staging and Crisis Recovery Server Services is installed without NCR DHCP Server it is necessary to uninstall the software and re install it by performing the following procedure Install NCR...

Page 162: ...5 10 Chapter 5 Crisis Recovery 2 Click Next 3 Click Next 4 Setup exe will automatically install the software onto the server PC Click Finish and restart the server PC...

Page 163: ...Start button click Run and enter regedit 2 Click OK to run the Registry Editor 3 Open the following registry key HKEY_LOCAL_MACHINE SOFTWARE NCR Services NCR BINL DHCP Server 4 Double click Run Defaul...

Page 164: ...en the following registry key HKEY_LOCAL_MACHINE SOFTWARE NCR Services NCR BINL DHCP Server IPRange 6 The EndIP NextIP StartIP value defines the IP Address range for the NCR 7448 Workstations Ask your...

Page 165: ...overy 5 13 7 Open the following registry key HKEY_LOCAL_MACHINE SOFTWARE NCR Services NCR BINL DHCP Server Options 8 1 value defines the SUBNET MASK Ask your network administrator for the data 9 Close...

Page 166: ...isis Recovery TFTP Setting 1 Click the Windows Start button click Run and enter NCRTFTPS PARAMETERS 2 Click OK 3 Change the Default Directory to C PXE Note Assume the PXE folder is created under C dri...

Page 167: ...perating System file through the Ethernet network Create the PXE folder 1 Open the Explorer 2 Create a new folder named PXE where you want to place your 7448 Operating System file 3 Right mouse click...

Page 168: ...covery Sharing Permission Setting Select one of the followings A or B A Enable Guest Account 1 Click the Windows Start Button point to Programs point to Administrative Tools Common and click User Mana...

Page 169: ...Account Create a new account if you want to specify the Guests that you allow to have access to the Server PC 1 Click on User New User 2 Type PXEUSER in the Username field 3 Uncheck User Must Change P...

Page 170: ...5 18 Chapter 5 Crisis Recovery 4 Click OK Confirm Computer Name WORKGROUP and DOMAIN 1 Open the Control Panel 2 Select Network 3 Under the Identification tab confirm Computer Name and Workgroup...

Page 171: ...Chapter 5 Crisis Recovery 5 19 4 Select Change if you need to change the parameters 5 Change Computer Name WORKGROUP and DOMAIN if needed...

Page 172: ...ect TCP IP Protocol and then click Properties 7 In the Microsoft TCP IP Properties dialog box click the IP Address tab 8 Confirm the IP Address Subnet Mask and Default Gateway 9 Restart the server PC...

Page 173: ...Operating System file through the Ethernet network Create the PXE folder 1 Open the Explorer 2 Create a new folder named PXE where you want to place your 7448 Operating System file 3 Right mouse clic...

Page 174: ...on Setting Select one of the followings A Enable Guest Account Go to step 4 after step 3 B Create a new Account Go to step 6 after step 3 1 Click the Windows Start Button point to Settings and click C...

Page 175: ...Chapter 5 Crisis Recovery 5 23 3 Select the Advanced tab and select Advanced A Enable Guest Account 4 Select Users folder and double click Guest...

Page 176: ...5 24 Chapter 5 Crisis Recovery 5 Check User cannot change password and Password never expires Uncheck Account is disabled Then click OK...

Page 177: ...ew account if you want to specify the Guests that you allow to have access to the Server PC 6 Select New User from Action menu 7 Type PXEUSER in the Username field 8 Uncheck User Must Change Password...

Page 178: ...uter Name WORKGROUP and DOMAIN 1 Click the Windows Start Button point to Settings and click Control Panel 2 Double click System 3 Under the Network Identification tab confirm Computer Name and Workgro...

Page 179: ...Change Computer name and Workgroup if needed 5 Restart the server PC if you change Computer Name WORKGROUP Confirm IP address Subnet Mask and Default Gateway 1 Click the Windows Start Button point to...

Page 180: ...5 28 Chapter 5 Crisis Recovery 2 Double click Network and Dial up Connections 3 Double click Local Area Connection...

Page 181: ...Chapter 5 Crisis Recovery 5 29 4 Click Properties 5 Select Internet Protocol TCP IP and click Properties...

Page 182: ...5 30 Chapter 5 Crisis Recovery 6 Select Use the following IP address and confirm the IP Address Subnet Mask and Default Gateway 7 Click OK 8 Reboot the Server PC...

Page 183: ...Chapter 5 Crisis Recovery 5 31 If PXE does not work perform the following procedure 1 Click the Windows Start Button point to Settings and click Control Panel 2 Double click Administrative Tools...

Page 184: ...5 32 Chapter 5 Crisis Recovery 3 Double click Services 4 Right mouse click NCR BINL Service and click stop Repeat the same procedure to stop NCR DHCP Server and NCR TFTP Service...

Page 185: ...apter 5 Crisis Recovery 5 33 5 Right mouse click NCR BINL Service and click start Repeat the same procedure to start NCR DHCP Server and NCR TFTP Service Make sure that you start NCR BINL Service firs...

Page 186: ...m you want to install copy one of the following files WindowsCE NCR72WCE GHO WindowsCE 2 12 Flash Disk Image XXXXXXXX GHO WindowsCE 3 0 Flash Disk or Compact Flash disk card Image DOS NCRDOSM GHO MS D...

Page 187: ...if you are going to turn on more than one workstation 2 If the NCR 7448 Workstation installs two or more disks e g Flash and Hard disks go to Step 3 If not go to Step 8 3 Press ESC key when the boot m...

Page 188: ...in Cards Boot Manager PXE Item Specific Help Key Assign 6 The crisis Recovery is done to the first hard drive In case of the above picutre the crisis Recovery is done to M System DiskOnChip If you ex...

Page 189: ...t menu If not select Exit Discarding Changes from the Exit menu 8 Press ESC key when the boot manager displays the followings PXE M00 BootManage UNDI PXE 2 0 build XXX PXE M00 Initializing PnP BEV PXE...

Page 190: ...nstallation after setting each parameter to match your network environment The confirmation message Press any key to continue will be displayed Note If you are going to install the operating system on...

Page 191: ...lete Turn off the system will be displayed in about twenty five seconds Installation Complete Turn off the system 13 Turn off the 7448 Workstation Note In case of the NCR 7448 Workstation displays the...

Page 192: ...R DHCP and NCR TFTP file operations i e G370 1724 0000 Platform Recovery SW correctly installed It is strongly advised that this 2x20 blind procedure NOT be attempted unless the operator has successfu...

Page 193: ...he second or sometimes the first menu option Assuming it is the second option press the Down Arrow key twice and the press the Enter key If you have correctly selected PXE PROM Boot then in fifteen to...

Page 194: ...g the NCR 7448 Workstation displays the following menu 2x20 Operator Display Network Parameters 0 Go Installation Network Parameters 1 Subnet Mask Network Parameters 2 Default Gateway Network Paramete...

Page 195: ...CE Disk image most users will not need to change parameters and can just select 0 The confirmation message Press any key to con will be displayed in about twenty five seconds 6 Press any key Writing...

Page 196: ...arily switch a LCD operator display to this terminal and reset BIOS Settings to correct this situation General Note If you never get to the point where Network Parameters are displayed it may be that...

Page 197: ...PC Provided by DHCP Default Gateway Default Gateway Setting should match that of your Server PC Provided by DHCP Share Name Share Name Setting should consist of Server PC Name PXE PC7448 PXE PC7448 S...

Page 198: ...ange 4 Workgroup 0 Exit 1 Change 5 Domain 0 Exit 1 Change 6 Select Disk Image 0 Exit 1 Change 0 Exit 1 NCR72WCE GHO 1 2 NCRDOSM GHO 2 3 To Flash Disk 3 4 To Hard Disk 4 5 To Compact Flash 5 1 NCR72WCE...

Page 199: ...55 0 0 0 Subnet Mask 4 Provided by DHCP Subnet Mask Enter Subnet Mask 5 Other SM XXX XXX XXX XXX 2 Default Gateway 2nd MENU 3rd MENU Note Default Gateway Provided by DHCP Default Gateway Enter Gateway...

Page 200: ...Image 2nd MENU 3rd MENU 4th MENU Note Select Disk Image NCR72WCE GHO Select Disk Image Select Disk Image 0 Exit 1 Change 0 Exit Select Disk Image 1 NCR72WCE GHO 1 Select Disk Image 2 NCRDOSM GHO 2 Sel...

Page 201: ...age for Flash Disk 2 NCRDOSM GHO is the MS DOS Image for Flash Disk 3 Select 3 To Flash Disk and enter the O S file name for Flash Disk 4 Select 4 To Hard Disk and enter the O S file name for Hard Dis...

Page 202: ...5 50 Chapter 5 Crisis Recovery...

Page 203: ...t these values do not always produce maximum system performance To achieve maximum performance after the BIOS has reverted to safe values re enter Setup and select maximum performance values If for ex...

Page 204: ...00 BootManage UNDI PXE 2 0 build XXX PXE M00 Initializing PnP BEV PXE M04 Hold down both shift keys to change bootstrap selection In the boot menu below select Enter Setup by using the down arrow key...

Page 205: ...skette A Disabled Legacy Diskette B Disabled Primary Master None Primary Slave None Secondary Master None Secondary Slave None Boot Options Keyboard Features System Memory 640 KB Extended Memory 25855...

Page 206: ...Disabled 32 Bit I O Disabled Transfer Mode Standard Secondary Slave Type Auto Multi Sector Transfers Disabled LBA Mode Control Disabled 32 Bit I O Disabled Transfer Mode Standard Boot Options Summary...

Page 207: ...F Secured Setup Configurations No Installed O S Other Reset Configuration Data No Large Disk Access Mode DOS Boot time Diagnostic Screen Disabled QuickBoot Mode Enabled Continuous POST Disabled Advanc...

Page 208: ...er Power Auto Serial port B Enabled Mode Normal Base I O address 2F8 Interrupt IRQ 3 Scanner Power Auto Parallel port Disabled Floppy disk controller Disabled Local Bus IDE adapter Primary Personality...

Page 209: ...PCI IRQ line 1 Auto Select PCI IRQ line 2 Auto Select PCI PNP ISA UMB Region Exclusion C800 CBFF Available CC00 CFFF Available D000 D3FF Available D400 D7FF Available D800 DBFF Available DC00 DFFF Av...

Page 210: ...Password Is Clear User Password Is Clear Set Supervisor Password Enter Set User Password Enter Diskette access Supervisor Fixed disk boot sector Normal Password on boot Disabled Power Menu Power Savi...

Page 211: ...Boot Menu Diskette Drive Hard Drive M Systems DiskOnChip c Bootable Add In Cards Boot Manage UNDI PXE 2 0 build 082 Exit Menu Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard C...

Page 212: ...sk with more than 10M byte free space Floppy Disk Drive CD ROM Drive Ethernet LAN Adapter Windows NT 4 0 with Service Pack 3 or later NCR 7448 Workstation This is the target NCR 7448 Workstation which...

Page 213: ...Appendix A BIOS A 11...

Page 214: ...vices is installed without NCR DHCP Server it is necessary to uninstall the software and re install it by the same procedure as Install NCR PXE Staging and Crisis Recovery Server Services in Chapter 5...

Page 215: ...der Copy the following two files to the PXE folder from a Floppy Disk FLASH BSD PXE Boot Strap Program FLASH BID PXE Boot Image When finishing BIOS Update Change the data of Run Default value back to...

Page 216: ...o turn on more than one workstation Press ESC key when the boot manager displays the followings PXE M00 BootManage UNDI PXE 2 0 build XXX PXE M00 Initializing PnP BEV PXE M04 Hold down both shift keys...

Page 217: ...y the workstation requests to enter the Class Number the Model Number Power Code and Language Code in the format XXXX YYYY ZZZZ You can find the Class Number the Model Number Power Code and Language C...

Page 218: ...y will not display as many lead thru messages and for part of this procedure NO lead thru messages will be displayed on the 2x20 display If you mistype the key entry in the blind operation or feel the...

Page 219: ...cannot determine the Product Name and Serial Number you perform the Normal BIOS Update sequence first If the Normal BIOS Update does not update the NCR 7448 BIOS perform the Alternative BIOS Update se...

Page 220: ...ING Menu 4 Press 0 to return to the MAIN Menu The POS Printer connected to the NCR 7448 Workstation will print out the System Setting Report This report contains the version and date of the current in...

Page 221: ...Wait at least 20 25 seconds You are now at the Boot Menu which is still a blind operation for 2x20 Operator Displays To make sure that the Boot Menu has the multiple boot options see the sample diagra...

Page 222: ...OS Image 7 Turn Off and On NCR 7448 Workstation with EX Position Wait at least 30 seconds to finish updating the BIOS Turn off the NCR 7448 Workstation by pressing power switch After power LED turned...

Page 223: ...nformation refer the Alternative BIOS Update Sequence section in this document 9 Turn off NCR 7448 Workstation To exit System Setup Program turn off the NCR 7448 Workstation by following the procedure...

Page 224: ...you to enter the Product Number and the Serial Number Information This sequence is the same as the normal BIOS update sequence except for step 6a and 6b Therefore this section only describes both ste...

Page 225: ...del Serial Number label on the lower cabinet of your workstation The format of the Product Name Information is as follows XXXX is the Class Number and must be all numeric characters YYYY is the Model...

Page 226: ...A 24 Appendix A BIOS 6b Download New BIOS Image Press 1 key to download and update the new BIOS image If you press any other key the NCR 7448 Workstation will return to the procedure 3 of step 6a...

Page 227: ...l Keyboard however the PS 2 keyboard or the USB keyboard is necessary when you perform BIOS Setup or need to use special characters for such settings as Computer Name Workgroup and Domain 80 Key Conve...

Page 228: ...e q w e r t y u i o p a S d f g h j k l ENTE R Z x c v b n m Cntl Delet e F1 F2 Insert Hom e Page Up Spac e Shift BS F3 F4 Esc End Page Down 7 Hom e 8 Up 9 Page Up Alt F5 F6 F11 4 Left 5 6 Right F7 F8...

Page 229: ...etc 0 Timer Counter 0 1 Keyboard 2 Cascade IRQ8 15 3 Serial Port COM2 4 Serial Port COM1 5 Serial Port COM3 COM4 6 Serial Port COM5 COM6 7 USB Windows CE PCMCIA 8 CMOS Real Time Clock 9 Power Manageme...

Page 230: ...Base Address for PC97317 1 on Personality B d Personality Board 1EAh 2 Power Management Base Address for PC97317 2 on Personality B d Personality Board 1F0h 8 Primary IDE Channel Main Board 280h 8 GPI...

Page 231: ...oller Main Board AC80h 4 PM1 Event Register Main Board AC84h 4 PM1 Timer Register Main Board AC88h 2 PM1 Control Register Main Board AC90h 13 General Purpose Status Register Main Board Memory Map Addr...

Page 232: ......

Page 233: ...cedure The Enter Network Password message box is displayed when you boot up the terminal Click OK without entering any data in the boxes for User name or Password Enter User Information User name Comp...

Page 234: ...your terminal configuration has the 7448 workstation with Color SVGA type LCD operator display set up on the following procedure to change the default setting VGA 1 Start the Control panel and select...

Page 235: ...Appendix B B 3 2 Select the Settings tab of the Display Properties and change the following setting Then click OK Colors High Color 16 bit Screen Area 800 by 600 pixels...

Page 236: ...B 4 Appendix B 3 Click OK if following messages are shown 4 Click Yes if the Desk Top screen will be displayed in the SVGA size correctly...

Page 237: ...orm software PS 2 Keyboard or USB Keyboard Installation Pre procedure Set the CD ROM drive of the Server PC to Shared so that the NCR 7448 Workstation can access the CD ROM file through the Ethernet n...

Page 238: ...n the NCR 7448 Workstation by using the Explorer and run it Note If NCR 7448 Platform Software for Windows 98 is already installed on the PC it should first be uninstalled See the following Uninstalla...

Page 239: ...Appendix B B 7 4 Click Next 5 Select a setup type Typical type Compact type or Custom Type and then click Next...

Page 240: ...6 If you choose Custom type choose the program features that you want to install and then click Next If you select Typical type or Compact type skip this step 7 Typical type Compact type or Custom ty...

Page 241: ...B B 9 8 Typical type Compact type or Custom type Click Next Note For Compact type Components Selected are Platform Interface Files and Diagnostics Files 9 Typical type Compact type or Custom type Clic...

Page 242: ...5700740 EXE on the NCR 7448 Workstation by using the Explorer and run it If the program detects NCR 7448 Platform Software for Windows 98 it runs a Maintenance program to remove the platform software...

Page 243: ...install NCR 7448 Platform Software before Upgrade Installation See Un installation Procedure above 1 Find Z D5700740 EXE on the NCR 7448 Workstation by using the Explorer and run it D5700740 EXE will...

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