NCR 5887, Operator'S Manual

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Important Information for the User
-1 NCR Personas M Series 5887 Operator Manual 6
Letter Quality Document Statement Printer
6
Important Information for the User
6
Letter Quality Document (LQD) printers use direct thermal line
printing technology rather than printer ribbons to print data, as dot-
matrix printers do. However, error messages on ATMs fitted with
some LQD printers are reported in the same way as dot-matrix
statement printers. If your ATM is fitted with an LQD printer but
displays a replace ribbon error message, select the option that
confirms ribbon replacement in a dot-matrix statement printer. This
will resolve the error condition and clear the message.
If a fault occurs on your LQD printer while running the dot-matrix
statement printer customer confidence test (CCT) or VERIFY SOH,
do not try to run the menu item again, but proceed as follows to
avoid the fault re-occuring:
1
Select PRINT SOH with the Statement Printer as the target
printer.
2 Select the Statement Printer CCT or VERIFY SOH.