NBE RTB PHOENIX v16.0, Manual

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We have collected the most typical solutions to small problems.
TROUBLESHOOTING:
Problem. Possible cause. Possible solution.
Alarm hot drop shaft. Cinders in the burner head. More air for combustion.
Cause must be identified. Back pressure in the boiler. Clean the boiler etc.
Contact your dealer No draft in the chimney. Increase the chimney height.
Clean the burner head regularly.
Switch to a better quality of pellets.
Smoke in the hopper. Ash in the hopper. Clean the boiler etc.
Cause must be identified.
Contact your dealer
Smoke setbacks No draft in the chimney. Insolate the smoke pipe.
Cause must be identified. Increase the chimney height.
Contact your dealer Submerge a liner in the chimney.
Increase temperature of the smoke, remove the semi
cleaning grates from the boiler.
Drop shaft sensor defective. Change temperature sensor on the burner print.
Unfortunate wind conditions. Increase the chimney height.
Close doors etc.
Make intake on the same side as the chimney.
Alarm ignition Defective ignition. Replace the electrical igniter with a new one.
Ignition is located wrong. Mount it correctly
Burner grate is fitted wrong. Mount it correctly.
Too high chimney draft. Install a draft stabilizer in the chimney.
Set electric ignition power up.
Reduce the fan speed during ignition.
Stopped fan Check if the fan can run, replace if necessary
Alarm temp. boiler Defective temperature sensor Change temperature sensor.
Temperature sensor fallen off the
boiler. Mount it correctly, attach the sensor with a cable tie.
Power too low compared to the
house. Make a new adjustment of the burner.
Adjust the alarm limit down.
Add more power to the burner if possible.
Alarm motor output Fault current on the electric grid Supply the burner from another protection group.
Relay defective Send the controller in for repair.
Alarm no fuel Hopper is empty Fill hopper with wood pellets and restart.
Flame has gone in operation Make a new adjustment of burner.
Photo sensor is defective Change photo sensor wit a new one.
Unstable fuel supply Empty auger / hopper for sawdust.
Plug is disconnected Burner plug is not fitted Insert the plug of the burner
Dirt inside the plug to burner Clean the plug for pellet dust.
No connection to the burner Change temperature sensor on the burner print.
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