Nautilus Hyosung MX7700QT, Service Manual, Page: 45 / 51

Cash and Check In Module
39
TROUBLESHOOTING PROCEDURE
1. When arriving at the branch which reported the complaint, identify the problem focusing on
the
module where trouble has been reported, based on the information briefed by the branch
personnel. For further details, refer to Error code and Troubleshooting.
If the problem lies in CCIM, move to the next step described as below.
2. Enter the Supervisor Mode at the Rear Operator Panel, check the Status LED on the initial
screen, and see if the error field contains red light and if there is any error code displayed
at the
bottom of the screen. If there is an error code appearing on the screen, identify the type of
error
by checking the error code table in the manual.
3. If no error code appears on the screen, enter the Technician Mode to initialize the system
or
conduct a functional test to see if the same problem occurs.
4. Using the error code information in the manual, identify the items with potential problems
and
determine whether the repair can be supported in the Field.
5. If the problem falls into the category of field repair items, take immediate actions following
the
procedures described in previous Chapter. If not, replace the CCIM.
6. When replacing the CCIM, acquire and store the Journal file and log file in the following
directory.
Communication Problem
1. See if USB Communication cable is properly plugged on the CE engine and CCIM Controller
Board and then unplug and plug again. Check whether the cable coating has been peeled off or
the cabling is proper.
2. Go to the Rear Enhanced Operator Panel, enter the Start > Control Panel > System > Device
Property, and see if the CCIM Controller Board inside the USB Hub is properly set up.
3. Replace the CCIM Controller Board
4. Replace the CE engine.