Nautel XR12, Installation Manual

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XR12 Installation Manual Pre-installation / Installation assistance
Page 13-6 Issue 3.0 2009-07-15
+1.902.823.5100 (International)
Email: support@nautel.com
Web: www.nautel.com
Module exchange service
In order to provide Nautel customers with a fast and efficient service in the event of a problem,
Nautel operates a factory rebuilt, module exchange service which takes full advantage of the high
degree of module redundancy in Nautel equipment. This module exchange service is operated from
Nautel's factory in Bangor, Maine and Hackett's Cove, Nova Scotia. These two locations allow us to
provide a quick turn around service to keep our customers on the air. During the transmitter's
warranty period, up to thirteen months from shipment, repair and exchange of modules is at no
charge to the customer. When the warranty has expired, a charge of 80% of the list price for all
exchanged modules is made. If the faulty module is returned to Nautel within 30 days, a credit is
issued reducing this charge by one half to 40% of the list price. USA customers are required to
contact our Bangor, Maine facility. Canadian and overseas customers should contact our Nova Scotia,
Canada facility.
Equipment being returned to Nautel
For all equipment being returned to Nautel and all requests for repairs or replacements:
• Obtain an RMA number from Nautel (you must have an RMA number to return equipment)
• Mark the item as 'field return'
• Mark the item with the RMA number assigned by Nautel
• Address the item to the appropriate Nautel facility
Complete and accurate information regarding the equipment being returned will ensure prompt
attention and will expedite the dispatch of replacements. Refer to the nameplate on the transmitter
and/or the appropriate module/assembly to obtain name, type, part and serial number information.
Refer to the parts list of this manual or the appropriate service instruction manual for additional
ordering information.
The following information should accompany each request (* denotes minimum required
information):
• *Model and serial number of equipment
• *Name of part/assembly