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4
Service and Maintenance
4.1
General Service Information
Natus Medical is committed to customer satisfaction. Please contact your distributor or
Natus Sales representative for ordering supplies, obtaining information on training courses
and service contracts, getting help with device-related problems, or finding answers not addressed in
the device online help or associated manuals. General information on Natus Medical can be found at
www.natus.com.
Updates to software, firmware and documentation (e.g. user manual) may be done as needed. If
updates are available, Natus distributors and Sales representatives will be informed. It is the
responsibility of the local distributor or Sales Representative to inform the end customer. If you are
not sure whether your software, firmware, or documentation is up-to-date, please contact Natus
Technical Service or your local Natus representative.
Service activities and repairs of the device and its electro-medical accessories must only be conducted
by Natus, its authorized service partners or PATH MEDICAL. Authorized service partners are enabled
from Natus and PATH MEDICAL with necessary documentation and training in order to conduct
specified service activities and repairs.
Natus Medical and the manufacturer of this device, PATH MEDICAL reserve the right to decline any
responsibility for the safety in operation, reliability, and capability of the device or accessory if any
service activities or repairs were conducted by a non-authorized service partner (see also section
). If in doubt, please contact Natus before commissioning a service activity or repair. Please
send the device or accessory in its original packaging to your distributor.
4.2
Routine Maintenance and Calibration
To ensure safe operations and to keep measurements valid, it is stipulated by PATH MEDICAL
to check the device and calibrate its transducers at least once a year or more frequently if
required by local regulations or if there is any doubt about correct system function. A warning message
is shown on the device if the device service date or a transducer calibration date has expired. Please
return the device or accessory immediately to your distributor or service partner.
Please note that it is easy to exchange transducers individually and recalibrate them
separately. This will help you to increase uptime and availability of your device. The ALGO
7i screener electronically reads the calibration date of the ATA Cable. If the calibration date cannot
be read, the ALGO 7i screener will not allow screening with that ATA Cable. Calibration dates are
read at start-up and also prior to starting the screening, and are displayed in the System Info in the
Device Settings Tab.
Note: The ATA calibration date is not related to the current time and date values in the ALGO 7i
screener. Changing the current time and date will not affect the calibration clock.
