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7.2
How to Check Whether the KOMPLETE AUDIO 6 Drivers are Installed
Correctly
Windows
Open
Start > All Programs > Native Instruments > KOMPLETE AUDIO 6 Driver
. There you will
find the helper application Control Panel. Make sure that the device is connected to the com-
puter and open the Control Panel. If all the drop-down menus are grayed out (i.e., there are no
presets in the preset drop-down list and no sample rate values to choose from) there must be
something wrong with the connection. If the
KOMPLETE AUDIO 6 Driver
entry in the Native
Instruments folder of the Start Menu is missing, the driver is most probably not installed.
▪
If the driver is not installed, you can install it as described in chapter
▪
If the driver is not recognized, check your USB 2.0 connection as described in chapter
7.3, Troubleshooting (Windows)
▪
As any other USB device, the driver installs exactly for one USB port. If you connect the
KOMPLETE AUDIO 6 to another port, a standard Windows dialog opens in which you can
install the driver to that port. If you have previously installed the driver on your computer
once, Windows will find the right drivers itself once that you start the driver installation
procedure.
▪
If you do not know whether drivers were installed correctly, it is advisable to start the setup
program of the KOMPLETE AUDIO 6 again (see chapter
). If the setup program states that it will first uninstall the drivers, you already have
installed the drivers on your computer. In this case you can connect the device to any other
USB port and Windows will find the right driver when installing the KOMPLETE AUDIO 6
on another USB port.
Mac OS X
On Mac OS X, open the System Preferences; with the device connected and the driver instal-
led, the KOMPLETE AUDIO 6 icon should be listed in the
Other
section.
▪
If the icon is missing here, the driver is probably not installed.
Troubleshooting
How to Check Whether the KOMPLETE AUDIO 6 Drivers are Installed Correctly
KOMPLETE AUDIO 6 - Manual - 51
Summary of Contents for Komplete Audio 6
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