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NDC Limited Warranty
Hardware
NDC warrants its products to be free of defects in workmanship and materials,
under normal use and service, for a period of 12 months from the date of purchase
from NDC or its Authorized Reseller, and for the period of time specified in the
documentation supplied with each product.
Should a product fail to be in good working order during the applicable warranty
period, NDC will, at its option and expense, repair or replace it, or deliver to the
purchaser an equivalent product or part at no additional charge except as set forth
below. Repair parts and replacement products are furnished on an exchange basis
and will be either reconditioned or new. All replaced products and parts will
become the property of NDC. Any replaced or repaired product or part has a
ninety (90) day warranty or the remainder of the initial warranty period, whichever
is longer.
NDC shall not be liable under this warranty if its testing and examination disclose
that the alleged defect in the product does not exist or was caused by the
purchaser’s, or any third party’s misuse, neglect, improper installation or testing,
unauthorized attempt to repair or modify, or any other cause beyond the range of
the intended use, or by accident, fire, lightning, or other hazard.
Software
Software and documentation materials are supplied “as is” without warranty as to
their performance, merchantability, or fitness for any particular purpose. However,
the media containing the software is covered by a 90-day warranty that protects the
purchaser against failure within that period.
Limited Warranty Service Procedures
Any product (1) received in error, (2) in a defective or non-functioning condition,
or (3) exhibiting a defect under normal working conditions, can be returned to
NDC by following these steps:
You must prepare:
Dated proof of purchase
Product model number & quantity
Product serial number
Precise reason for return
Your name/address/email address/telephone/fax
1. Inform the distributor or retailer.
2. Ship the product back to the distributor/retailer with prepaid freight. The
purchaser must pay the shipping fee from the distributor/retailer to NDC. Any
package sent C.O.D. (Cash On Delivery) will be refused.
