replace any part of this product that has material or workmanship defects. The Company will evaluate products
under warranty for 24 months from the date of installation (only in case of product registration) but no longer than
36 months from the date of invoice. IN NO EVENT shall the Company be liable for any other costs incurred by
the customer in removing and/or fastening any product, part or component thereof. The Company reserves the
right to change or improve its products or any part thereof, without being obliged to provide such a change or
improvement for products previously sold. THIS WARRANTY DOES NOT APPLY to products damaged by natural
events, including lightning, normal wear and tear, normal maintenance services, or any other condition beyond the
control of the Company. THIS WARRANTY WILL BE VOIDED if any of the following conditions occurs:
• The product is used for purposes other than those for which it was designed and manufactured.
• The product has not been installed in accordance with applicable codes and rulings.
• The product has not been installed by qualified personnel.
• The item has been damaged due to negligence, abuse, misapplication, tampering, alteration, improper installa-
tion, operation, maintenance and storage.
If the customer wishes to make a warranty claim, it is necessary:
• Fill in the warranty claim on the
portal
• Wait for the result from the Nastec technical support service. The outcome may envisage the following:
• Absence of warranty based on the information received. A quotation for repair or spare parts may be made
upon request.
• Warranty advanced based on information received. Nastec will decide if the product is to be replaced under
warranty. However, Nastec reserves the right to inspect the product.
• Need to receive the product by the manufacturer in order to establish the potential warranty. Following the
analysis of the returned product, Nastec will establish the unquestionable existence or absence of the warranty
conditions by providing a detailed report on the damage found and its origins. If the warranty is applicable,
Nastec will repair the device. Nastec is willing to refurbish the product upon offer. In the absence of a warranty,
Nastec will make an offer to repair and/or refurbish the device. After 60 days from the offer, if no response
is received from the buyer, Nastec will scrap the product upon notice. Nastec does not cover any warranties
provided by the buyer to third parties, without its prior authorization.
3.3. Product registration
By registering the product on the portal service.nastec.eu, it is possible to activate the manufacturer's warranty
valid for 24 months from the registration date up to a maximum of 36 months from the date of manufacture,
according to the warranty conditions. Registration must be completed within one month from the date of installation
of the product.
The warranty is offered through the distribution chain. It is therefore necessary to specify the official distributor
or importer from which the product was purchased. Alternatively, the distributor can register the product in the
customer's name.
3.4. Spare parts
The manufacturer provides spare parts for the device. Contact your dealer for more information.
WARNING
It is recommended to use only original spare parts.
WARNING
Failure to follow the instructions may result in damage to the product, the system in which it is
installed and, in the worst cases, damage to property or persons with even fatal consequences.
WARNING
Failure to comply with the instructions may lead to loss of warranty.
3.5. Disassembly and repair
If it is necessary to disassemble and repair the device, it is recommended that the safety instructions be strictly
observed.
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