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Document # 720009-0000
October 18, 2017

9

Technicians Manual

1.5.4 LED

Two LEDs provide visual feedback of the operation of the printer.

Figure 11: LED Positions

Error LED

(Red)

Status LED

(Green)

Condition

OFF ON Printer

Ready

ON OFF Paper

Out

MED BLINK

OFF

Temperature Error

SLOW BLINK

OFF

Voltage Error (Over 26.2
VDC)

FAST BLINK

ON

Print Head Error

FAST BLINK

ON

Missing Black Index Mark

FAST BLINK

ON

Paper Jam

Table 5: LED Information

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Summary of Contents for PayCheck NextGEN

Page 1: ...PayCheck NextGEN Technicians Manual October 18 2017 Document 720009 0000R ...

Page 2: ...tion Nanoptix is a trademark Other trademarks and registered trademarks are the property of their respective holders Federal Communications Commission FCC Radio Frequency Interference Statement Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Note This equipment has been tested and ...

Page 3: ...ly UL Listed power supply with standard 60Hz 50Hz 100 240VAC input and 24VDC output equipped with AC line filtering over current and short circuit protection Use of this product with a power supply other than the Nanoptix Inc power supply will require you to test the power supply and Nanoptix Inc printer for FCC and CE mark certification Communication Interface Cable An approved Nanoptix interface...

Page 4: ...cs 12 1 7 Clearing Jams 13 2 Troubleshooting the Printer 14 2 1 Basic Printer Operation 14 2 2 Communication Cables Pin Out 15 2 2 1 Universal Communication interface 15 2 2 2 Illuminated bezel interface 15 2 3 Printing Problems 16 2 3 1 Main Controller PCB Connector Layout 17 3 Media and Supplies Guide 18 3 1 Thermal Paper Specifications 18 3 2 Ordering Thermal Paper 20 3 3 Ordering supplies cabl...

Page 5: ... 19 TICKET SPECIFICATIONS 19 FIGURE 20 PART LISTMECHANICAL DRAWINGS 21 FIGURE 21 MECHANICAL DIMENSIONS RIGHT 22 FIGURE 22 MECHANICAL DIMENSIONS FRONT 22 FIGURE 23 MECHANICAL DIMENSIONS TOP 22 FIGURE 24 PRINTER MOUNT 23 FIGURE 25 JAM PROOF MODULE 23 FIGURE 26 BASE PLATE 24 FIGURE 27 CIRCUIT BOARDS 24 FIGURE 28 TICKET INLET INDEX SENSOR 25 FIGURE 29 TICKET TRAY 25 FIGURE 30 FRONT BAR 26 FIGURE 31 PR...

Page 6: ...TABLE 4 INTERFACE FRONT 6 TABLE 5 LED INFORMATION 9 TABLE 6 PAPER LOW 10 TABLE 7 BEZEL INTERFACE 14 TABLE 8 14 PIN RS232 SERIAL INTERFACE 15 TABLE 9 BEZEL INTERFACE 15 TABLE 10 TROUBLESHOOTING PRINTING PROBLEMS 16 TABLE 11 CONNECTOR FUNCTIONS 17 TABLE 12 PAPER SPECIFICATIONS 18 TABLE 13 ORDERING THERMAL PAPER 20 TABLE 14 ORDERING SUPPLIES 20 ...

Page 7: ...ayCheck NextGen is extremely fast quiet and very reliable With thermal printing technology there is no ribbon cassette to change and paper loading is extremely simple The printer is small enough to fit almost anywhere and is easy to use with the ticket exiting from the front Figure 1 Nanoptix PayCheck NextGen Printer ...

Page 8: ... Approx 16 resident 16 user defined Integrated Bar Codes UPC A UPC E interleaved 2 of 5 Code 39 Code 93 Codabar EAN 8 EAN 13 Code 128 Note other bar codes can be programmed quickly Speed Up to 200 mm 7 9 in per sec monochrome Up to 125 mm 5 in per sec two color mode Sensors Last sheet paper low adjustable paper low paper out ticket taken drawer open cover open ticket jam Duty Cycle max 5 tickets p...

Page 9: ...accept data from the host computer Since the printer cannot print any transactions the data may be lost The maximum stack that will fit in the ticket cartridge is 400 600 or 800 tickets depending on the cartridge option that was purchased with the printer Ticket stack orientation The stack must be oriented so that it s top of form mark is on the leading edge of the ticket Figure 2 Ticket Stack Ori...

Page 10: ...2017 4 Technicians Manual Open drawer Drop ticket stack into ticket if necessary cartridge Feed ticket into printer mechanism Once paper has been aligned until resistance is felt ticket is ready to print Figure 3 Loading Paper C D A B ...

Page 11: ...serial communication C Left jumper Connects pin 5 to Pin 7 10 on port B Right jumper Bezel control connected to pin 9 of port B D Switch left position Port B Aux port Netplex Switch right position Port B Aux port RS232 E 3 pin JST PE Debug Note For ESD protection left jumper must be installed when switch D is set to Netplex Table 2 Interface left Figure 4 Interface left ...

Page 12: ...n G RJ45 802 3 Network interface H Micro HDMI Video etc Table 3 Interface right Figure 5 Interface right Identifier Type Function I SD media card interface MicroSD J Molex microfit 3 0 Bezel illumination K Mini USB type B maintenance L USB type A USB communication expansion Table 4 Interface front Figure 6 Interface front ...

Page 13: ...disconnecting and reconnecting the power communication cable Once connected the printer goes through a startup routine and resets itself Figure 7 Printer Reset 1 5 2 Paper Feed Button The paper feed button is used to advance the paper Once the ticket removed the printer will realign the paper to the ready position Figure 8 Paper Feed Button ...

Page 14: ...IP switch is available through the access hole of the bottom plate Figure 9 DIP Switch Identifier Position Function 1 ON Recovery mode OFF default Run mode 2 ON or OFF default Spare 3 ON or OFF default Spare 4 ON default Watchdog enabled OFF Watchdog disabled Figure 10 DIP Switch ...

Page 15: ...tion of the printer Figure 11 LED Positions Error LED Red Status LED Green Condition OFF ON Printer Ready ON OFF Paper Out MED BLINK OFF Temperature Error SLOW BLINK OFF Voltage Error Over 26 2 VDC FAST BLINK ON Print Head Error FAST BLINK ON Missing Black Index Mark FAST BLINK ON Paper Jam Table 5 LED Information ...

Page 16: ...er low sensor 2 is in the off position Detection quantity sheets Paper low 2 position 1 OFF 50 HIGH 35 MEDIUM 15 LOW Table 6 Paper low To change the paper low detection quantity Turn the printer on its left side and remove the sensor cover Using the alignment pins place the sensor in the desired position Then reinstall the sensor cover Figure 12 Paper low ...

Page 17: ...blank tickets Figure 13 Sample Test Ticket Model PAYCHECK NextGen Firmware NPG 9 99Z 0x6D00 Printer Driver Ver 1 0 1 1 SETTINGS COMMUNICATION Protocol NTL Interface Serial Serila Settings 9600 8 NONE Handshaking XON RTS Print mode Page NETWORKING eth0 99 99 99 201 PRINT CONTROL Speed 200 mm sec BurnTime 300 uS Motor Current 58 PRINTER ENVIRONMENTAL CONDITIONS Voltage 24 7 Volts Temperature 25 Celc...

Page 18: ...the paper feed button for approximately 5 seconds A performance ticket similar to below will be printed Figure 14 Sample Metrics Ticket B8D52E31 Performance Report B8D52E31 Nanoptix Paycheck USB printer Statistics Printer ID P4B3671 Model PAYCHECK NextGen Firmware NG000512Q 0x9D8A Power Cycles 39 Tickets printed 2906 Jams 2 Voltage errors 0 TOF Errors 1 Drawer opened 57 Paper low 46 Paper out 23 P...

Page 19: ...00 October 18 2017 13 Technicians Manual 1 7 Clearing Jams The Nanoptix PayCheck NextGen printer s paper guide and printing mechanism roller are easily removed giving full access to the paper path Figure 15 Clearing Jams ...

Page 20: ... ticket tray is used to detect the last sheet of paper In order to do this paper low sensor C must installed in disable position This paper low sensor C has 3 other mounting positions used to trigger a paper low condition at varying amounts of paper left in the tray A third optical sensor F is used in the printing mechanism assembly to detect the presence of paper and start the feeder motor when l...

Page 21: ...Signal Frame Ground Signal Frame Ground 8 24V Power Input n a Power Input 9 Bezel_pwm See note 2 24V Output n a Bezel Driver 10 Signal Frame Ground Signal Frame Ground Signal Frame Ground Signal Frame Ground 11 PRT_RS232_RXD Input Output Data Receive 12 PRT_RS232_TXD Output Input Data Transmit 13 PRT_Status Output Input Pinter Ready 14 PRT_RS232_RTS Output Input Handshake Note 1 Pin 5 is isolated ...

Page 22: ...ated with paper engaged in the printing mechanism failing to do so will cause gears to grind and slip noise may result Do not operate printer without any paper engaged in the printing mechanism Note Never lubricate gears or any other part of the printer Paper does not realign itself when a ticket is printed Paper s alignment mark which is the black dot printed on the non sensitive side of thermal ...

Page 23: ...tor Layout A J301 TPH groudning tab B N A Future C J401 Feeder motor D J500 Future E J600B Index Top Of Form F J300A Thermal print head G J800 Paper in chute sensor cover closed H J701 Paper low one sheet I J702 Paper low 3 side options Table 11 Connector Functions Figure 17 Connector Layout ...

Page 24: ...mal paper with the following specifications is required for proper operation Width 65 mm 1 2 56 IN Length 156 mm 1 6 14 IN Thickness 4 5 0 1 0 3 mil Brightness 89 Smoothness 2000 sec Avg Perforation burst strength 1 3 0 4 LBS 0 59 0 18 Kg Alignment Mark TOF Optical Density 1 10 min Table 12 Paper Specifications Figure 18 Perforation Test ...

Page 25: ...Document 720009 0000 October 18 2017 19 Technicians Manual Figure 19 Ticket Specifications ...

Page 26: ...00 stack 100505 3026 600 stack 100505 3027 800 stack Royale 700 4 5 Kanzaki Specialty Papers USA Tel 888 526 9254 Fax 413 731 8864 100505 3012 200 stack 100505 3013 400 stack 100505 3014 600 stack 100505 3015 800 stack TO 381 N Table 13 Ordering Thermal Paper 3 3 Ordering supplies cables Contact your sales representative to order the communication cables listed in the table The numbers are for ref...

Page 27: ...Document 720009 0000 October 18 2017 21 Technicians Manual 3 4 Parts List Figure 20 Part List ...

Page 28: ...Document 720009 0000 October 18 2017 22 Technicians Manual Mechanical Drawings Figure 21 Mechanical Dimensions Right Figure 22 Mechanical Dimensions Front Figure 23 Mechanical Dimensions Top ...

Page 29: ...nce is felt then move green lever all the way to the left 2 Pull printer further forward to separate from mounting bracket Figure 24 printer mount Instruction B Removal of jam proof module 1 Remove 2 screws to remove the outer jam proof module 2 Remove 6 screws to remove the iner jam proof module Figure 25 Jam Proof module Use ESD protection such as a wrist strap anytime a PCB is exposed ...

Page 30: ...se plate 1 Remove 4 screws then lift up to remove baseplate Figure 26 Base Plate Instruction D Removal of the circuit boards 1 Disconnect the 2 paper low harnesses 2 Lift board and disconnect the remaining harnesses 3 The 2 auxiliary boards are removed by lifting up Figure 27 Circuit boards ...

Page 31: ...l of ticket inlet Index mark TOF sensor 1 Remove 2 mounting screws and lift ticket inlet 2 Remove sensor by pushing out the sensor holder Figure 28 Ticket Inlet Index sensor Instruction F Removal of ticket tray 1 Remove 2 mounting screws and lift ticket tray Figure 29 Ticket Tray ...

Page 32: ...ual Instruction G Removal of front bar 1 Remove 2 mounting screws and lift bar Figure 30 Front bar Instruction H Removal of printing mechnism assembly 1 Lift assembly up while guiding harnesses through their coresponding access holes Figure 31 Printing Mech ...

Page 33: ...bly 1 Remove the mounting screw then slide the guide assembly up and away from printing mechanism Figure 32 Paper guide Instruction J Removal of top paper guide from assembly 1 Push out on both lower paper guide tabs at the same time while slidding the top paper guide forward Figure 33 Top paper guide ...

Page 34: ...s Manual Instruction K Removal of chute sensor 1 Push front sensor mounting clip then lift sensor up Figure 34 Chute sensor Instruction L Removal of paper guide switch assembly 1 Remove mounting screw and lift up the assembly up Figure 35 Guide switch ...

Page 35: ... for cleaning the Nanoptix PayCheck NextGen printer is 3 months or 5 km of paper printed which ever comes first 1 Remove excess dust using a portable vacuum cleaner or wipe clean with a damp cloth Figure 36 Remove excess dust 2 Remove top paper guide by pressing on yellow clip and lifting up Then pull forward to unhinge Figure 37 Remove top paper guide ...

Page 36: ... roller by pressing down and rolling towards front of printer Figure 38 Remove Roller 4 Clean the roller with a cotton swab and a mild soap solution Figure 39 Clean Roller 5 Clean paper guide sensor using cotton swab Figure 40 Clean paper guide sensor using cotton swab ...

Page 37: ... 31 Technicians Manual 6 Clear dust off gears using compressed air Figure 41 Clear dust off gears using compressed air 7 Clean the print line black line on the print head with a cotton swab and isopropyl alcohol Figure 42 Clean Print Line ...

Page 38: ... Inc Ensure that each package being sent is identified by the specified RMA number NOTE Make sure to place a blank ticket or a piece of paper between thermal print head and roller for shipping and storage United States of America Canada and International RMA XXXXXX RMA XXXXXX Nanoptix Inc Nanoptix Inc C o Brunswick Brokers 699 Champlain St 48 Customs Loop Dieppe NB Canada Houlton ME USA E1A 1P6 04...

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