page 23 of 28
TROUBLE-SHOOTING
Symptom
Suggested Action
No Power
•
Check that power cord is properly connected to power outlet
•
Check that power is switched on at socket and on rear panel
Does not play
•
Disc is loaded upside down. Place the disc with label side up.
•
Disc's region code does not match that of player
•
Disc is damaged or dirty; clean disc or try another disc.
•
Moisture may be condensed inside player. Remove disc and leave unit
with power on for one or two hours.
Specific disc can’t be played
•
The DVD+R/RW, DVD-R/RW, CD-R/RW must be finalized.
•
Check if the disc is defective by trying another disc.
•
If you have recorded a Picture CD or MP3 CD yourself, ensure that your
disc contains at least 10 pictures or 5 MP3 tracks.
•
DVD Region code incorrect (VF display just reads “DVD”).
Player switches itself to standby
•
Player has been left in Stop, Resume Stop, or Pause mode for more than
30 minutes so it has switched to standby to save power.
In order to take a longer break from watching a DVD movie, press the
MENU key on the remote to return to the root menu. When Play is pressed
again the movie will resume from where it was left. This technique may not
work with all DVDs.
No Picture
•
Check that TV set has power. Use TV remote to select A/V signal for DVD
rather than broadcast.
•
Connect Composite (CVBS) video cable and check Video Setup menu
(see page 19).
•
Check that the video cable is undamaged and securely connected
Picture noisy / distorted
•
Disc is dirty or damaged. Clean the disc or try another disc.
•
Check colour system (NTSC or PAL) of player and TV set.
•
Connect player directly to TV set – not via another component such as a
surround processor receiver.
•
Sometimes a small amount of picture distortion may appear depending on
the disc being played back. This is not a malfunction.
Completely distorted picture or
black/white picture with DVD
•
Make sure the disc is compatible with the DVD Player.
•
Ensure that the player’s TV TYPE is set to match the disc and your TV
Picture not full screen
•
Select TV DISPLAY format from Video Setup menu to suit your TV set (see
page 20).
•
Select correct screen format from DVD disc menu.
Colors are not correct or skin tones
do not look realistic
•
Reset PICTURE SETTING in the Video Setup menu to STANDARD.
•
Check the colour adjustments of your TV. For more information see your
TV’s owner’s manual.
Picture freezes momentarily during
playback
•
Check the disc for fingerprints/scratches and clean with a soft cloth, wiping
from centre to edge.
Cannot SKIP
/
or SCAN
/
•
Some discs are programmed to prevent users using SKIP or SCAN. Some
discs are programmed to prevent use of SKIP or SCAN in some sections,
especially at the beginning WARNING sections.
•
SKIP does not work with single Chapter discs.
No sound or poor quality sound
•
Check that TV and Amplifier are switched on, and correctly set.
•
Check that the TV and Amplifier are correctly connected.
•
Press AUDIO key on remote to select alternative audio track.
•
Check that the MUTE function of the TV or Amplifier is not active.
•
There is no sound output during REVERSE PLAY / PAUSE / STEP or
SCAN forward and reverse.
No audio at digital output
•
Check the digital connections.
•
Check if your processor/receiver can decode Dolby Digital or DTS and, if
not, make sure the digital output is set to PCM ONLY.
•
Check if the audio format of the selected audio language matches your
processor/receivers capabilities.
•
Check if HDMI audio is switched ON and connected to TV (see page 19).
No surround sound when using
digital output
•
Check digital output is set up correctly. See Audio setup menu, DIGITAL
AUDIO on page 18.
•
Check that amplifier/receiver is switched on.
•
Processor or receiver cannot decode DTS soundtrack. Press AUDIO key
on remote to select and alternative soundtrack.