Do Not’s
To care for your new bed in the correct way and ensure you
do not invalidate the guarantee, please be aware of
the following:
Do not bend or fold the mattress
This is likely to damage the spring unit and will invalidate
the guarantee.
Do not overload drawers
The weight of items stored in the drawer must not exceed
7kg, and should be spread evenly. Excessive weight or over
filling the drawers can restrict movement or damage the
drawer.
Do not use chemical or detergent cleaners
Should the mattress get dirty, rub lightly with a sponge using
a weak solution of soap and water. We do not recommend
using chemicals or detergent as this may damage the mattress
fabric and fillings.
Do not use the headboard
to move the entire bed
Do not remove the fire label
Do not sit on the edge of the bed
for prolonged periods
Do not kneel or stand on the bed
Guarantees
5 Year Guarantee
For your peace of mind, Myer’s offer a 5 year guarantee on
mattresses and divans, and a 1 year warranty on headboards.
In the unlikely event that a manufacturing fault develops
during the guarantee period, please contact the retailer
where you made your purchase with the nature of your
complaint. To assist the retailer you will need to provide the
following information:
•
Date of purchase
•
Sales order number or receipt of purchase
•
Product name and size
•
Full description of complaint
The following conditions apply to the guarantee:
•
Claims made under this guarantee must be submitted in writing to
the retailer where the original purchase was made
•
All claims must be supported with proof of purchase; original receipt
or invoice
•
The guarantee will become invalid if:
a. the product is found to have been mistreated, damaged or the
product has not been maintained in accordance with the care
instructions supplied. This includes the mattress being turned
or rotated on a regular basis, if applicable.
b. the mattress under guarantee has been used with a damaged
divan or a divan that is deemed to be of unsuitable quality.
c. the mattress has been used on a slatted base with slats more
than 7cm apart.
•
Myer’s reserves the right to substitute alternative materials if the
original is no longer available.
•
In the event of a dispute Myer’s reserves the right to inspect the
product via a third party organisation such as FIRA (Furniture
Industry Research Association).
•
Following a replacement or repair, the guarantee will remain valid
from the date of original purchase.
•
This guarantee is not transferable
•
The terms of this guarantee are governed under English Law
This guarantee does not affect your statutory rights.
Care instructions
Please read these instructions before using your new bed
Dec 2019
