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Myenergi ZAPPI-2H07TB User Manual Download Page 19

 

Page 

19

 of 

24

 

 

11.

 

Fault Codes 

If any of the following fault messages are displayed, follow the action described. 

Displayed Message  Description 

Action 

Unknown Cable !

 

zappi

  has detected an unknown 

EV cable (untethered units only)  

Make sure you are using genuine 

IEC 62196-2 compliant plugs.  

Range supported: 32A, 20A and 

13A. 

zappi

 will automatically retest the 

cable after 5 seconds.   

If the issue persists, unplug the 

cable check for dirt in the plug and 

try again. 

Pilot problem !

 

zappi

 has detected an issue with 

the “Control Pilot” signal on the 

cable between the 

zappi

 and the 

EV. 

zappi

 will automatically retest the 

cable after 5 seconds.  

If the issue persists unplug the 

cable, check for dirt in the plug 

and try again. 

Lock Failure ! 

 

Fault code 23 

The socket lock actuator couldn’t 

lock/unlock the inserted plug as 

expected (untethered units only). 

This message can happen when 

the plug is not fully inserted or if it 

is twisted or pulled from the 

socket.  

Push the plug fully into the 

zappi

 

to release the plug, then press and 

hold the   button to reset the 

unit. 

Output Fault !

 

Fault code 24 

zappi

  has detected a wrong 

output voltage. e.g. a voltage has 

been detected when it should be 

off. 

Unplug the EV, press and hold the 

 button to reset the unit. 

PE Fault ! 

 

Fault code 25 

zappi

  has detected a problem 

with the main earth connection to 

the unit. The earth is either 

disconnected or the impedance of 

the earth connection is too high. 

Unplug the EV, check the earth 

connection to the 

zappi

 and then 

hold the   button to reset the 

unit. 

If the electricity supply is “IT 

earthed” check the Supply Grid / 

Earthing menu setting. 

Comms Fault ! 

 

Fault code 26 

zappi

 has detected an issue with 

the built-in protection 

components. 

Unplug the EV, press and hold the 

 button to reset the unit. 

SelfTest Failed ! 

 

Fault code 27 

The built-in protection devices 

couldn’t be tested or failed the 

test prior to a charge. 

Unplug the EV, press and hold the 

 button to reset the unit. 

Contactor Fault ! 

 

Fault code 28 

The relay inside the 

zappi

  has a 

welded contact. The secondary 

relay is open to make sure that the 

supply to the EV is isolated. 

Unplug the EV, press and hold the 

 button to reset the unit. 

RCD Tripped !

 

Fault code 29 

The internal Earth leakage 

protection has tripped. 

Unplug the EV, make sure that the 

fault has been removed then press 

and hold the   button to reset the 

unit. 

Summary of Contents for ZAPPI-2H07TB

Page 1: ...Rev 2 1 5 June 2022 ENGLISH zappi eco smart EV charge point User Manual MODELS ZAPPI 2H07UW ZAPPI 2H07UB ZAPPI 2H07TW ZAPPI 2H07TB ZAPPI 2H22UW ZAPPI 2H22TW ZAPPI 2H22UB ZAPPI 2H22TB ...

Page 2: ...4 Disposal 7 4 Copyright 7 5 Overview 8 5 1 Overview Diagram 8 6 Box Contents 10 7 Operation 11 7 1 Controls Indicators 11 7 2 Display 12 7 3 Status Screens 13 8 Charging Modes 16 9 Manual Boost 17 10 Troubleshooting 18 11 Fault Codes 19 12 Warranty 20 13 Product Registration 20 14 Technical Specifications 21 14 1 Performance 21 14 2 Electrical Specifications 21 14 3 Mechanical Specifications 21 1...

Page 3: ...rst myenergi device the zappi will opt to set the device as Master and turn the in built vHub on If you are adding to an existing myenergi eco system the device will opt to set as slave and turn the in built vHub off Geographic location of installation If the device is being installed outside of England Scotland and Wales the Smart Regulations don t apply Randomised Delay At the start of a charge ...

Page 4: ...den your charge will start stop immediately You cannot permanently override the delay function If you wish to override the delay each time you charge you will need to follow the above instruction to override on every applicable charging session 1 4 Smart Scheduling How it works As summarised under section 1 2 your zappi will be set to charge in off peak hours by default from initial start up 1 4 1...

Page 5: ...to ECO mode upon first start up This can be changed to ECO or FAST mode at any time by the customer See Charging Modes section of the User Manual for further information on modes 1 5 1 Manual Boost If you choose to remain in ECO mode you can still charge from the grid at any time by doing a Manual Boost Refer to Manual Boost section of the User Manual for further information on this existing featu...

Page 6: ...mpliance is available at https myenergi com guides smart charge point regulations explained The installer should ensure they are fully aware of and understand how the regulations affect them and what they are required to do to ensure they comply These regulations should be monitored for any future updates For further information or to view the current Electric Vehicles Smart Charge Points Regulati...

Page 7: ...sons including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the device by a person responsible for their safety zappi comes in either tethered or untethered variants The untethered version should only be used with a dedicated cable fitted with a Type 2 plug which is complia...

Page 8: ...he charge rate in response to available surplus Feature Set 3 charging modes ECO ECO FAST Optimises microgeneration self consumption Works with solar PV wind turbine or micro hydro systems Economy tariff sense input Programmable timer function Charge and event logging Remote control and monitoring add on option Pin code lock function Tap operated display backlight Built in 30mA Type A RCD 6mA DC R...

Page 9: ...Page 9 of 24 ...

Page 10: ...ck wall 1 x zappi unit 1 or 3 x CT clamps1 1 x Mounting template 1 x Mounting kit for a brick wall Mounting kit Tethered units Mounting kit Untethered units 4 x 50mm Pozi screws 4 x Wall mounting plug 4 x Sealing washer 4 x 12mm Pozi screws countersunk 4 x 50mm Pozi screws 4 x Wall mounting plug 4 x Sealing washer 1 1xCT clamp supplied with single phase zappi 3xCT clamps supplied with three phase ...

Page 11: ...nd alter settings Menu Change charge mode Move up a menu item Increase value Change charge mode Move down a menu item Decrease value Boost Select item Confirm value and move to next setting 5 Integrated Cable Holster tethered units only When not in use the charging cable should be wrapped around the unit and secured in the cable holster tethered units 6 Charging Connection Point untethered units W...

Page 12: ... generated at this time in kW Note This is displayed only when the CTs are installed either hard wired to the CT inputs of the zappi or wirelessly to a harvi or other myenergi device 5 Lock Icon Operation lock is active 6 Date Time The current date and time 7 Mode Icons These icons indicate that the import limiting is active house Demand Side Response or the eSense input is live e see page 44 8 za...

Page 13: ...n this mode that charging will stop if there is not enough surplus power The house in the centre is straight faced as grid electricity is being used by the house 0 9kW in the example shown 7 3 3 Surplus Enough surplus is available and zappi is about to charge the EV A timer is decremented and can be set in the charge settings ECO mode only 7 3 4 Waiting for EV zappi is waiting for the EV to respon...

Page 14: ...tarted 7 3 8 Charge Complete The EV is fully charged The charge energy used during the last charge is displayed at the bottom right 20 0kWh in this case and the green contribution is also shown 40 in this example 7 3 9 Restart zappi is performing a restart sequence This may happen with some EVs that need to be woken up to start charging after a pause in the charge Charge should start immediately a...

Page 15: ...appi is carrying out a check to make sure that the built in RCD and PEN Fault protection is working before starting to charge the car zappi carries out this before every charge so there is no need to manually test the RCD protection ...

Page 16: ...onse to changes in generation or power consumption elsewhere in the home thereby minimising the use of grid power Charging will pause if there is too much imported power continuing only when there is enough surplus power available The surplus power threshold at which the charge will start or stop can be set using Min Green Level in the ECO Settings of the Charge Settings menu The actual green cont...

Page 17: ... which zappi will revert to ECO or ECO mode This function is useful if you arrive home with an almost flat battery and would like to charge the vehicle immediately to ensure there is enough charge for a short trip if needed The amount of energy delivered to the EV during the boost charge can be changed in the Charge Settings Boost menu When in ECO or ECO mode each press of the button will cycle th...

Page 18: ...arge does not start the display is always showing Waiting for Surplus yet the export power is showing correctly Export Margin set too high Check Export Margin setting default is 0W Generation power is always 0kW Generation CT not installed Install generation sensor and connect to one of the CT inputs Alternatively if there is no Generation CT the Generation and House consumption figures can be hid...

Page 19: ...Fault code 24 zappi has detected a wrong output voltage e g a voltage has been detected when it should be off Unplug the EV press and hold the button to reset the unit PE Fault Fault code 25 zappi has detected a problem with the main earth connection to the unit The earth is either disconnected or the impedance of the earth connection is too high Unplug the EV check the earth connection to the zap...

Page 20: ...en covered Charge will resume once the unit has cooled down again Voltage Mismatch Fault code 32 The output voltage detected by zappi and the built in protection components is not the same Unplug the EV press and hold the button to reset the unit Charge Blocked zappi has detected that the EV has repeatedly tried to start a charge even though the EV has previously reached Charge Complete i e The ba...

Page 21: ...r to provide protection against a damaged PEN conductor in a TN C S earthed electrical system 14 2 Electrical Specifications Rated Power 7kW 1 phase or 22kW 3 phase Rated Supply Voltage 230V AC Single Phase or 400V AC 3 Phase 10 Supply Frequency 50Hz Rated Current 32A max Standby Power Consumption 3W Earth Leakage Protection Integral 30mA Type A RCD 6mA DC protection RDC PD in accordance with IEC ...

Page 22: ...I 2H07UW 7kW Untethered White ZAPPI 2H07TW 7kW Tethered White ZAPPI 2H07UB 7kW Untethered Black ZAPPI 2H07TB 7kW Tethered Black ZAPPI 2H22UW 22kW 3 Phase Untethered White ZAPPI 2H22TW 22kW 3 Phase Tethered White ZAPPI 2H22UB 22kW 3 Phase Untethered Black ZAPPI 2H22TB 22kW 3 Phase Tethered Black Designed to permit installations compliant with IET Wiring Regulations BS 7671 2018 Amendment 1 2020 and...

Page 23: ...nergi com support centre Please contact us directly for the quickest solution 17 Declaration of Conformity Hereby myenergi declares that the radio equipment type zappi eco smart EV charge point is in compliance with Directive 2014 53 EU The full text of the EU declaration of conformity is available at the following by scanning the QR code below https myenergi com declaration of conformity ...

Page 24: ...Page 24 of 24 myenergi Designed and manufactured in the UK by myenergi Ltd Pioneer Business Park Faraday Way Stallingborough Grimsby DN41 8FF T 44 0 333 300 1303 E sales myenergi com W myenergi com ...

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