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www.muzak.com          Muzak Central Product Support  800 329.1179 (option #2)

Revised 03.17.11

ISSUE: NO MUSIC 
Check display on the Encompass MV2 for “Artist & Song Title”
If no display

 – check power to Encompass MV2 

If “Initializing Device” is displayed

 – check to ensure an SD card is 

inserted in the device (SD card is located under the clear lock on the front 
of the device) and recycle power by disconnecting and reconnecting the 
power supply to the device. 

If “No Music Scvheduled” is displayed

– If you manage your music online and have schedules created, login to 

the Encompass MV Control Site to ensure an active Music Schedule 
exists and the dates are current.

– Check for an active Internet connection to the device
– Contact Muzak Central Product Support at 800.329.1179 (option #2).

If “Artist & Song Title” is displayed 

– Check for power on amplifier 
– Check audio cable between MV2 and amplifier
– Check volume settings on amplifier 
– Check volume setting on the MV2 unit

+ Press ENTER
+ Press DN until “View/Change Settings Menu” is displayed
+ Press ENTER
+ Press DN until “Adjust Volume Menu” is displayed 
+ Press UP or DN to adjust volume (0–30)
+ Press ENTER to save settings 

Note: Firmware Updates – Periodically, for audio and security enhance-
ments, the Encompass MV2 will require firmware updates (in addition to 
regular content updates). Firmware updates are made available to the MV2 
device in the same manner as content updates, during the automatic com-
munications with the servers. Firmware updates are infrequent; however 
they will require the MV2 device to restart. The restart process takes approxi-
mately 30 seconds, during which time there will be no audio playing. After 
approximately 30 seconds, audio play will resume. 

WARNING: 

To reduce the risk of fire or electric shock, do not expose this 

unit to rain or other forms of moisture. 

CAUTION:

 To ensure safety and regulatory compliance, use only the pro-

vided power and interface cables.

CAUTION:

 To prevent electric shock due to exposure of blades, do not con-

nect the polarized plug of the external power supply to an extension cord, 
receptacle or other outlet unless the blades can be fully inserted. 

PCI Compliance Tested:

 Muzak works with a third–party compliance firm 

to test and certify that the MV2 meets the security needs of PCI compli-
ance thus meeting the IP security needs of our clients.

4

Encompass MV2 Troubleshooting 

Display

Front

Back

B: RCA Audio Out For Zone 2  

Picture 1: Encompass MV2 Details

SD Card

A: RCA Audio Out For Zone 1

RCA Style Cable

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