Multitech CC1600 Series, Owner'S Manual

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MT2834BLR Owner’s Manual
6.4 Service
If your tech support specialist decides that service is required, modems may be sent (freight prepaid)
to our factory. Return shipping charges will be paid by Multi-Tech Systems (within North America).
Include the following with your modem:
• a description of the problem.
• return billing and return shipping addresses.
• contact name and phone number.
• check or purchase order number for payment if the modem is out of warranty. (The standard
repair charge for this modem is $95. This price is valid at the time of this publication but could
change in the future. Check with your technical support specialist.)
• if possible, note the name of the technical support specialist with whom you spoke.
If you need to inquire about the status of the returned product, be prepared to provide the serial
number of the product sent (see Section 6.3.1).
Send modems to this address:
MULTI-TECH SYSTEMS, INC.
2205 WOODALE DRIVE
MOUNDS VIEW, MINNESOTA 55112
ATTN: SERVICE OR REPAIRS