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Chapter 11 - Service, Warranty and Technical Support

Multi-Tech Systems, Inc. RouteFinder RF802EW User Guide

Technical Support

Multi-Tech provides free technical support for as long as your product remains in service. Before
calling Technical Support, please read through the Troubleshooting chapter of this User Guide. Also,
ensure you have completed the Recording RouteFinder Information section below.

To contact our Technical Support group, use one of the following contact options, keeping in mind
that phone calls are handled with first priority:

Contacting Technical Support

...Using email

...By phone

France

[email protected]

+(33) 1-64 61 09 81

India

[email protected]

+(91) 124-340778

U.K.

[email protected]

+(44) 118 959 7774

Rest of World

[email protected]

800-972-2439 (U.S. & Canada)

or +763-785-3500

Recording RouteFinder Information

Before placing a call to our Technical Support staff, record the following information about your Multi-
Tech RouteFinder.

Model no.: ________________________________

Serial no.: ________________________________

Firmware version: _________________________

Software version: _________________________

Note the status of your RouteFinder in the space provided before calling tech support. Make certain
to include error messages, diagnostic test results, problems with a specific application, etc.
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________
__________________________________________________________________________

Online Warranty Registration

If you have access to the World Wide Web, you can register your Multi-Tech product online at the
following URL:

http://www.multitech.com/register

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Summary of Contents for RouteFinder RF802EW

Page 1: ...Model RF802EW Wireless Router Access Point User Guide ...

Page 2: ...and management chapter Wireless Setting section to the Telnet chapter Add MAC Access Control section to the RouteFinder Manager chapter Patents This device is covered by one or more of the following patents 6 219 708 6 031 867 6 012 113 6 009 082 5 905 794 5 864 560 5 815 567 5 815 503 5 812 534 5 809 068 5 790 532 5 764 628 5 764 627 5 754 589 D394 250 5 724 356 5 673 268 5 673 257 5 644 594 5 62...

Page 3: ...d 26 Setup Wizard Screen 27 Setup Wizard Time Settings 28 Setup Wizard ADSL Cable ISP Settings 29 Setup Wizard ISP Additional Settings PPPoE Settings 30 Setup Wizard Wireless Settings 31 Setup Wizard Modem Settings 32 Setup Wizard Save and Restart 32 Device Information 33 Device Status 34 Advanced Settings 35 Advanced Settings DHCP Server Settings 35 Advanced Settings Virtual Server Settings 36 Ad...

Page 4: ...creen 78 Wireless Settings Option from the Manager Main Screen 82 MAC Access Control Option from the Manager Main Screen 83 Chapter 7 RouteFinder Monitor 85 Accessing the RouteFinder Monitor 85 Screen Options 85 Chapter 8 LAN Client Settings 94 Introduction 94 Setting Up Remote Access Clients 94 Accessing a Windows NT Server 94 Accessing a Novell Server 104 Accessing a Windows NT Server and a Nove...

Page 5: ...Chapter 1 Introduction ...

Page 6: ...s which is 179 times faster than a 56k modem and can support DSL or cable speeds of up to 5 Mbps Network Security The RouteFinder uses 64 bit WEP encryption for wireless LAN security WEP prevents intruder access to the network and prevents the capture of wireless LAN traffic by eavesdropping The RouteFinder uses the NAT protocol to provide security from hackers attempting to access the office LAN ...

Page 7: ...ing flash ROM or rebooting Power Lights when power is being supplied to the router Back Panel RF802EW Back Panel Back Panel Description Power 5V DC The 5V DC power socket is used to connect the device to the AC power adapter 10 BT WAN The WAN port is used to connect the router to a DSL or Cable modem Serial The Serial async port connects the router to a standard modem optional 10 100M Connects the...

Page 8: ...ecific TCP IP service request redirect to an internal server Static Routing Routing table setting to Internal Local Gateways Firewall External Fixed External Port IP or DHCP client Dynamic IP assigned Internal Device Fixed IP DHCP Server Connect Remote Site via Cable Modem Connecting a Local Site to the Internet In this application the RF802EW is used to connect up to 253 Internal IP addresses to ...

Page 9: ...Emission Type Direct Sequence Spread Spectrum Operating Range Up to 100 meters indoors and 300 meters outdoors Antenna Dual Dipole with Diversity Antenna Gain 2 dB MAX Protocols Security PAP CHAP NAT Firewall RADIUS Callback WEP Network TCP IP IPX DHCP PPP PPPoE Routing Static RIP 1 VPN IPSec PPTP Pass Through Filtering Protocol port number and IP address Power Output 5V DC 2000mA Dimensions 7 1 x...

Page 10: ...Chapter 2 Hardware Installation ...

Page 11: ...inals unless the telephone line has been disconnected at the network interface 5 Avoid using a telephone during an electrical storm There may be a remote risk of electrical shock from lightening 7 Do not use the telephone to report a gas leak in the vicinity of the leak 8 To reduce the risk of fire use only No 26 AWG or larger telecommunications line Cord Unpacking the RF802EW The RF802EW shipping...

Page 12: ...analog modems ISDN TAs and the router 2 Connect the Ethernet port of each PC or network device to the LAN port 3 If you are using an analog modem connect it to the Serial Async port 4 If you are using the Uplink option to connect to another network segment slide the Uplink Normal switch into the Uplink position Connect the LAN cable to LAN port 1 Plug the other end of the LAN cable into another hu...

Page 13: ...Chapter 3 Software Installation and Configuration ...

Page 14: ...uteFinder Utilities including RouteFinder Setup Wizard RouteFinder Manager and RouteFinder Monitor A description of each component follows RouteFinder Setup Wizard The RouteFinder Setup Wizard provides a step by step process to assist you in entering all the basic settings needed to configure your RF802EW for general use All settings that are entered in the Setup Wizard can be found in their respe...

Page 15: ... you exit all Windows programs 1 Insert the RF802EW System CD into your computer s CD ROM drive The RF802EW System CD window appears Note If Autorun is disabled on your computer use Windows Explorer to view the contents of the CD Double click the CD icon to display the RF802EW System CD main window 2 Click Install Software 3 Follow the on screen instructions to install the software 4 When the soft...

Page 16: ... network s IP address for this device The Setup Wizard will automatically detect the first three octets of your local IP address You must enter the last octet only If you wish you can change the network name of your RouteFinder If your ISP requires your device to have a name you may use the name entered here Click Next to continue The device will search the network to ensure that the IP address is...

Page 17: ... Enter the User Name and Password provided by your ISP This option is most often used when connecting via DSL to the Internet Note Enable PPPoE is valid only when IP Routing NAT Enabled is selected Click Next accessing the Internet This option is most often used when the RF802EW is connected to a DSL or cable modem or when the IP segment of the server needs firewall protection 8 The Wireless Setti...

Page 18: ...rnet IP Address In the External IP Netmask box enter the Netmask of the WAN Ethernet IP Segment For Class C networks the Netmask is generally set to 255 255 255 0 In the External Gateway IP Address box enter the IP address of the Gateway to the destination network Note If your ISP uses dynamic IP addressing DHCP leave the External IP address and the External Gateway IP address at the default value...

Page 19: ...maximum of 64 users Use Local Client List Use Local Client List allows you to create an authentication database consisting of user names passwords and dial in options for each remote user You must provide the following information for each client User Name Enter the User Name to authenticate the remote dial in user Password Enter the Password to authenticate the remote dial in user Passwords are l...

Page 20: ... when all users have been added to the database Use RADIUS Server Select this option if you would like your remote clients to be authenticated on a RADIUS server You must enter the following RADIUS Server Settings RADIUS Access Server IP Address Enter the IP address of the RADIUS Access Server RADIUS Accounting Server IP Address Enter the IP address of the RADIUS Accounting Server Secret Enter you...

Page 21: ...If you must dial a number to get an outside line for example 9 or 0 enter the required number plus a w wait or a comma in the Telephone box for example 9w555 2323 or 9 5552323 Each comma provides a 3 4 second delay User Name Enter the User Name for your remote server or ISP account Password Enter the Password for your remote server or ISP account Password Verification Re enter the password for you...

Page 22: ...string of the RF802EW asynchronous port so that it will know how to communicate with your modem If using an analog modem and this modem is not included in the selection list in most cases Standard Modem will work If you are using an ISDN TA refer to the ISDN TA s User Guide for information on the initialization and hang up strings Use RouteFinder Manager to enter modem strings 16 The Setup Wizard ...

Page 23: ...t Testing Your Connection When you select Run Monitor the RouteFinder Monitor program loads 1 To test your current settings select Test Connection Select Connect Port 1 to test the WAN port Select Connect Port 2 to test the serial async port The monitor activity will appear in the display window Refer to the RouteFinder Monitor chapter in this User Guide for additional information about the monito...

Page 24: ...Chapter 4 Web Browser Configuration and Management ...

Page 25: ...er Note Please make sure your PC s address is in the same network as the router s In Windows 95 98 Me you can type WINIPCFG In Windows 2000 NT you can type IPCONFIG The main menu will appear It displays all of the functions that you can browse as well as setup for the home Internet gateway Navigating When you click one of the menu buttons at the top of the RouteFinder screen Device Information Dev...

Page 26: ...u input all of the basic settings to configure your Router Click the Set Wizard button The Enter Network Password dialog box displays Type admin the default user name in the user name box and leave the password box empty Click OK Note If you would like to change the password click the Advanced Settings button and choose Administrative Settings The Setup Wizard screen then displays ...

Page 27: ...outeFinder RF802EW User Guide Setup Wizard Screen Setup Wizard Time Settings Choose the local time zone see screen above After selecting click the Next button to continue to the next step You can also click the buttons on the left to continue the setup in the order you would like ...

Page 28: ...our Internet gateway an IP address on your network This is not the IP address from your ISP but the local internet LAN IP address The IP address 192 168 2 1 is the default value of your RF802EW Device IP Address The internal LAN IP address of your Internet gateway Device IP Subnet Mask The subnet mask can usually be left as its default entry 255 255 255 0 ...

Page 29: ...Settings If you would like to use ADSL Cable ISP settings you have to enable this function by configuring this page Some ISPs may give you Static IP settings If this is the case for your ISP then you need to Enter the IP address that is assigned by your ISP Enter the IP subnet mask Enter the ISP gateway address Enter the DNS IP address ...

Page 30: ...d of your ISP account again to re confirm Idle Time Select the desired idle time 5 10 15 30 60 90 120 minutes or no idle timeout Some ISPs use a Host Name to authenticate the user if this is the case you need to enter Host Name Enter the name of the gateway Some ISPs require you input the LAN card MAC address if this is the case you need to enter MAC Address Enter this LAN card s MAC address Note ...

Page 31: ... would like to use to identify your secure shell All wireless work stations must use the same ESSID Channel Select a channel You may have to try more than one to achieve the best reception No Encrytion Selecting this will disable WEP encryption 64 Bit and 128 Bit Encryption Keys Enter a valid number for the encryption keys Valid entries can use digits 0 9 and letters A F An encryption key composed...

Page 32: ...ettings please check the initial string You can refer to your modem manual or TA Terminal Adapter Setup Wizard Save and Restart After you have finished making all the changes on the various pages click Save Restart to save the settings and restart the device After the restart the device will function according to the saved settings During the save and restart process system messages will let you k...

Page 33: ...nd Management Multi Tech Systems Inc RouteFinder RF802EW User Guide Device Information Click the Device Information button when you want to review the device name IP address firmware version and the MAC address for the LAN and WAN connections ...

Page 34: ... gateway Modem Backup The modem can be used as a dialup backup to the ADSL Cable connection If the current connection is modem it will indicate Modem Active Otherwise it will indicate Not Active Device IP This shows the Device IP address private LAN MAC address and public WAN MAC address of the home Internet gateway DHCP Log When you click the DHCP Log button the Device IP information displays at ...

Page 35: ...ou do not have to type a password Advanced Settings DHCP Server Settings The home Internet gateway s DHCP server is enabled by default If you would like to disable it uncheck the Enable DHCP Server Functions box IP Address Pool Range The IP address pool contains the range of the IP addresses that will automatically be assigned to the clients of your network The default setting is 192 168 2 2 to 19...

Page 36: ...uide Advanced Settings Virtual Server Settings Virtual Server Settings allow clients on the Internet to access your LAN via the Internet You can use the IP mapping function to access an FTP server or Telnet server etc on your LAN via your ISP Internet connection In the Service field type the port number ...

Page 37: ...s of moving a packet of data from source to destination Use this screen to create a routing table to connect your network to another or to connect subnets within your network Enter the routing information and then click the Add button The routing information will display on the lower portion of the screen When you have completed the table click the Submit button ...

Page 38: ...2EW User Guide Advanced Settings Dynamic Routing Dynamic Routing is disabled when Static Routing is used You will have to disable Static Routing in order to choose one of the dynamic routing protocols routing protocols that adjust automatically to the changes in the network topology or traffic ...

Page 39: ...eb Browser Configuration and Management Multi Tech Systems Inc RouteFinder RF802EW User Guide Advanced Settings Modem String Settings Use the Modem String Settings screen to set the baud rate and any special commands ...

Page 40: ...and Management Multi Tech Systems Inc RouteFinder RF802EW User Guide Advanced Settings Administrative Settings Use the Administration Settings screen to change password settings port numbers remote user configuration and system log settings ...

Page 41: ...System Tools Use the System Tools screen to view the Intruder Detection Log view the Routing Table and run a System Diagnosis System Tools Intruder Detection Log The event messages show the possible hacker attacks that have occurred on your Internet gateway Up to 32 hacker attacks may be logged in this manner ...

Page 42: ...42 Chapter 4 Web Browser Configuration and Management Multi Tech Systems Inc RouteFinder RF802EW User Guide System Tools Display Routing Table Use this screen to view the current routing information ...

Page 43: ...em Tools System Diagnosis Use the System Diagnosis screen to view your Internet gateway s information This information can help you check up on your Internet gateway to make sure that everything is functioning properly or under the diagnosis section to check the device and the link status to see that it s working ...

Page 44: ... 4 Web Browser Configuration and Management Multi Tech Systems Inc RouteFinder RF802EW User Guide System Tools Load Default Settings Use this screen to load the original default settings of your Internet gateway ...

Page 45: ...er 4 Web Browser Configuration and Management Multi Tech Systems Inc RouteFinder RF802EW User Guide System Tools Upgrade Firmware Use this screen to upgrade the newest firmware to your RF802EW at MultiTech com ...

Page 46: ...t Multi Tech Systems Inc RouteFinder RF802EW User Guide System Tools Reset Device Use this screen to reset your RouteFinder Reset you RouteFinder when changing settings Resetting the RouteFinder will restart it Click the Start button to reset the device ...

Page 47: ...Chapter 5 Telnet ...

Page 48: ...addresses are administered to configure IP addresses on your local and remote systems and to set up any necessary virtual server routing table and packet filtering options Note To successfully configure your router using Telnet TCP IP must be correctly configured on your computer The router and computer must also be located on the same subnet Starting a Telnet Session 1 Start your telnet session a...

Page 49: ...er the subnet mask for your local network c Router Name Enter a network name for the RF802EW If your ISP requires your device to have a name you may use the value entered in this field d Router Password The default is no password If you choose to use a password ensure that you write the password down and keep it in a safe place If you forget the password contact the Multi Tech Technical Support fo...

Page 50: ...umber Enter the phone number the async device must dial to connect to the remote system User Name Enter the User Name that will be used for authentication on the remote system Password Enter the Password associated with the User Name for the remote system Idle Timeout Enter the amount of idle time allowed to pass before the connection times out The default value is 5 minutes Serial Baudrate Use th...

Page 51: ...ault value is Both IP and IPX enabled You may select to use only one protocol however if you are connecting to a Netware server you must have IPX enabled IPX SPX Frame Type The default value is Autodetect If you have problems with your network connection you may select Ethernet_II Ethernet_802 3 Ethernet 802 2 or Ethernet_snap Authentication Method Select either None PAP or CHAP Refer to the Route...

Page 52: ...shell All wireless work stations must have the same ESSID Channel Select a channel You may have to try more than one to achieve the best reception Enable Disable Choose to enable or disable WEP encryption WEP Keys If you enable WEP encryption you enter 64 bit encryption keys and 128 bit encryption keys Valid entries can use digits 0 9 and letters A F An encryption key composed entirely of zeros is...

Page 53: ...gs section of the RouteFinder Manager chapter for more information about filtering options n Load Default Settings Use this option to return the router to the factory default settings o Save and Restart Server This option saves your RouteFinder configuration into Flash memory and restarts the device to enable the settings to take effect The system will pause while settings are being saved Note Aft...

Page 54: ...Chapter 6 RouteFinder Manager ...

Page 55: ... The Manager dialog box displays 3 The RF802EW automatically searches your network for devices available for configuration and displays them in the Available Devices list box Select the device you are attempting to configure from the Available Devices list If you need to update the list click Refresh Device List You must exit RouteFinder Manager before using the device After you have selected a de...

Page 56: ...e or use this dialog box to change the name or add a password for your device Device Name Displays the name of your network device To change the name simply enter a new name If you are connecting to an ISP via cable modem or DSL and your ISP requires you to enter a computer name you may use the device name that you entered here Domain Name Enter your local network domain name Device Password The R...

Page 57: ...ng the settings you want to use or click then navigate to and select the file You can save a copy of the file in a different location by changing the path 4 Click OK to save the settings to the file Load Settings This option allows you to load either the default settings of your network device or to load settings previously saved to a file 1 From the main Manager dialog box click Load Settings 2 T...

Page 58: ...w multitech com 4 Copy the firmware to the directory containing the RouteFinder Manager program files Refer to the default Firmware File Directory box to determine the location of the files on your system 5 Enter the location of the new firmware file in the Firmware File Directory box RouteFinder Manager will automatically detect the new firmware file name and display it in the Firmware File Name ...

Page 59: ...ger dialog box click General Diagnostic 2 The General Diagnostic dialog box displays information about the RF802EW 3 Record the information if necessary and click OK to exit Buttons on the Right Side of the Screen The buttons in the right column provide access to advanced configuration options for General Settings Port Settings LAN DHCP Server Options Router Settings and Filter Settings These are ...

Page 60: ...entered only in RouteFinder Manager This Wireless Point Settings dialog box displays first Enable Access Point Router function is the default option This allows you to setup your network connection and routing If Enable Access Point function only is selected you can set the Access Point s IP as manual settings or acquire an IP address from a DHCP server This allows you to setup your network connec...

Page 61: ...as a router to route network traffic between the LAN Ethernet segment and the WAN Ethernet segment The External Port IP Addresses are provided by your ISP or remote system administrator PPPoE If your ISP uses Point to Point Protocol over Ethernet for authentication purposes select the PPPoE box and enter your ISP account User Name and Password External Port IP Address Enter the IP address provided...

Page 62: ...s IP Routing NAT Enabled If NAT is enabled all local users will be firewall protected and will share one IP address through the Async port Enter values in the fields as described Tel Number Enter the phone number required to access your ISP User Name Enter the account user name to be authenticated by your ISP Password Enter the user account password to be authenticated by your ISP Password Verific...

Page 63: ...nt List or Use RADIUS Authentication Refer to Remote Connection Authentication Settings following this section 5 Click OK when complete Callback Settings From a remote site you can trigger your RF802EW to establish a connection with your ISP 1 Click Callback Settings and select one of three call back options No Callback Trigger ISP Server Connection The RouteFinder will establish a connection with...

Page 64: ...he user information in this list The RF802EW can include up to 64 users in the Local Client list Click Local Client List to add your remote users Important The RF802EW is set up with a default user of guest which requires no password For security reasons either delete the user ID guest or provide it with a password Client Information For each new remote user added to the system enter the following...

Page 65: ...d IP address stored on a separate RADIUS server on the network Note A RADIUS Server Remote Authentication Dial In Service is an accounting and authentication system used by many large companies and Internet Service Providers ISPs After a client dials into the network and enters their user name and password the information is passed to a RADIUS server The RADIUS server checks that the information i...

Page 66: ...ss Automatically The DHCP feature will issue the remote site user an IP address automatically if the DHCP function is enabled If DHCP is disabled the device will automatically search for a DHCP server and request an IP address for the remote client Assign an IP address manually Enter an IP address for the remote client Network Protocols You must select the network protocols you would like to enabl...

Page 67: ...T is enabled If NAT is enabled for a particular port that port is firewall protected The Enable IP Mapping function allows you to open a hole in your firewall to allow access to your LAN via the Internet For example you can use the IP mapping function to access an FTP server on your LAN via the Internet IP Mapping is most suitable to fixed or static IP addressing 1 To enable IP Mapping from the Ge...

Page 68: ...ill automatically be mapped to the internal computer that you specify regardless of what port number they are using 4 Enter the Internal IP address of the server to which you want to map the External IP address 5 Enter the port number for the service that you will be using for this IP mapping Click Insert to include the mapping 6 Click OK when you have completed mapping addresses Note IP Mapping f...

Page 69: ...d for your device The absolute maximum setting for a given port on the network device is 4 x the speed of your modem If the baudrate is set too high your network device may fail to establish a dial up connection For example if you have a 14 4Kbps modem the highest speed selected is 57 6Kbs If your modem does not appear in the list provided the Standard Modem selection will work in most cases Impor...

Page 70: ...ogin script initiates For Remote Access the device will act as the server side Send Welcome displays Welcome to remote site Send sends an Enter Carriage return line feed to the remote site Send Username prompts the remote site for a user name Retrieve 1 will wait for the remote site to enter the user name that will be used for PPP authentication Send Password prompts the user for a password Retrie...

Page 71: ...ore moving to the next command Wait CONNECT 6 Modem will wait for CONNECT to display before moving to the next command If CONNECT does not display the modem will go to line 6 of the login script Other FUNCTION Go Begins PPP Jump4 Goes back to line 4 of the login script Hangup Hangs up the modem Example 1 Script for Normal Reliable ISP Login Script Meaning of Each Login Script Command 1 Send ATZ Re...

Page 72: ... no response goes to line 23 17 Send Stephen Sends the username Stephen to ISP 18 Wait password Waits for the ISP to send password 19 SH 5678 Sends password 5678 to ISP 20 Wait Waits for ISP to send reply 21 Send 1 Selects option 1 PPP for this ISP 22 Go Starts PPP mode 23 Hangup Hangs up Modem 24 Jump 2 Goes back to line 2 to re dial ISP 1 Modem String Settings The most important modem string is ...

Page 73: ...tion Note Default idle timeout for IP Routing is 5 minutes Default idle timeout for Remote Access is 30 minutes If you un check the idle timeout once a client establishes a connection the connection will be maintained until you turn off your modem unplug your network device or use the Terminate Connection function in the RouteFinder monitor program The Automatic Reconnect Always connect essentiall...

Page 74: ... you must open the DHCP Configuration dialog box select Disabled and click OK 2 The DHCP Configuration dialog box displays 3 Complete the following information DNS IP Address Enter the ISP s DNS IP address You may enter up to four ISP DNS IP addresses Click Insert IP Address Pool The IP Address Pool contains the range of IP addresses that will be automatically assigned to the clients of your netwo...

Page 75: ...IP addresses are frequently assigned to network resources such as printers servers hubs and routers that are consistently shared by network clients To assign a static IP Address Enter the MAC address manually or use the MAC address search tool To use the MAC address search tool 1 Enter the IP address of the computer 2 Click Search to find the MAC address 3 Once the address has been located click A...

Page 76: ...k Enter the subnet mask of your Network IP address Gateway Enter the IP address of the gateway device linking your network to the other network subnet The IP address should be in the same subnet as your RF802EW If you are using this device with the LAN to LAN function the gateway IP should be set as the IP address of the RouteFinder Interface Select the port LAN or WAN that the routed packet shoul...

Page 77: ...g table In the diagram above the RF802EW 1 has the routing information to route between 192 168 3 x and 192 168 5 x The device does not have the information about how to route to the 172 168 2 x network If you want the RF802EW 1 to route to 172 168 2 x you must add the following information to the routing table IP 172 168 2 0 Network 255 255 255 0 Gateway IP 192 168 5 254 Interface Ethernet Local ...

Page 78: ...e main Manager dialog box select your RF802EW then Filter Settings 2 The Filter Settings dialog box displays 3 Select the Block tab or the Pass tab to define your filtering The Block function filters by blocking packets from going out the WAN port and coming in through the LAN port To enable the Block IP filter function select Enable Block IP Filter Function The Pass function filters by defining w...

Page 79: ... Address 192 168 100 72 with a privilege level of one The RF802EW will implement the filter to block the IP address 192 168 100 72 because the privilege level is higher Note If conflicting rules have the same privilege level then the RF802EW will block the packet Click Insert to add each IP address to the list To remove a defined packet select the packet you d like to delete from the table and cli...

Page 80: ...Filter Settings 2 Click Client Filter Settings 3 The Filter Settings dialog box displays The filter works by filtering TCP IP port numbers The 5 most commonly used port numbers are listed for you They include the port numbers for Mail WWW FTP Telnet and News If you would like to filter other services you must know the port number for the service 4 Click Edit to enter new service port numbers 5 Ent...

Page 81: ...sses to identify the privileged clients You can enter the MAC address directly or you can use the MAC address search tool by entering the IP address of the computer then click Search to find the MAC address After completing the IP Address and MAC Node address click Add to include the information in the Node MAC address list Remote Clients Applies to Remote Access Port s Select Include WAN Async Cl...

Page 82: ...ed to try different channels to avoid interference Encryption WEP The WEP is a data security measure The RC4 algorithm encrypts the wireless portion of data transmissions Select an encryption option from the list Disabled default 40 bits Must use shared with WEP or 40 bits WECA Compliant When selecting either of the 40 bits options you can select the Create with Passphrase option enter the words i...

Page 83: ...example if a majority of the work stations will have access to the network choose Enable Deny Access List to create the shorter list of those who will be denied access Enable Grant Access List If you select this option you can create a list MAC addresses that will have access to the network Enable Deny Access List If you select this option you can create a list MAC addresses that will not have acc...

Page 84: ...Chapter 7 RouteFinder Monitor ...

Page 85: ...or 1 Click on the RouteFinder Monitor icon or select Start Programs RouteFinder Manager RouteFinder Monitor 2 The RouteFinder Monitor dialog box displays Note If you receive a message stating Device is not found refer to the Troubleshooting chapter in this User Guide Screen Options Refresh Device List Click Refresh Device List from the main RouteFinder Monitor dialog box to display a list of netwo...

Page 86: ...Port 1 to test the WAN connection or Connect Port 2 to test the Async connection 4 The monitor display window displays the actions of the test 5 To terminate the connection refer to the Terminate Connection instructions which follow 6 Click Exit to close the Test Connection dialog box Terminate Connection The Terminate Connection option is designed to allow the Network Administrator to terminate a...

Page 87: ...tosave If you wish to automatically save the information displayed on the monitor to a database file enable the AutoSave function Options for this function include Overwrite database file This option saves the information collected by the monitor to a database file based on the time interval that you specify overwriting the last saved database file Append Database file This option saves the inform...

Page 88: ...computer or use the RF802EW s DHCP server IP reservation system Refer to the LAN DHCP section of RouteFinder Manager chapter of this User Guide 1 From the main RouteFinder Monitor dialog box click IP Address Name 2 The IP User Mapping dialog box displays 3 Enter each computer s IP Address and associated User Name in the provided fields 4 Click Add after each IP address and name have been added to ...

Page 89: ...TCP IP sessions displays the history of the TCP IP session through the selected port The TCP IP information presented does not represent the current status of the TCP IP session The TCP IP tab displays the following information Date Time Indicates the date the request was made Port Indicates the port you are viewing Type Displays the type of request being made Local IP Indicates which IP address y...

Page 90: ...time and date that your RF802EW was powered on Power On Time Displays the total time that has elapsed since your RouteFinder was started Total Connection Time Displays the total connection time for each port that has been logged on since the RouteFinder was started Current Connection Displays the time that has elapsed since the current connection was established for the port TX Bytes Displays the ...

Page 91: ...r light is lit when the modem power is turned on Modem Ready The Network Device sends a pre initialization and initialization command to the modem or ISDN TA If this communication is successful the indicator light will be lit indicating your modem is ready to make a connection Modem Connected If the Network Device has detected that your modem has successfully dialed up a connection to a remote sit...

Page 92: ...ing information IP Address The IP address of the network device Name The Name as entered in the IP Address name option of the Main RouteFinder Monitor dialog box Tx Bytes Displays the number of bytes transmitted from the computer with this IP address Rx Bytes Displays the number of bytes received from the computer with this IP address Total Bytes Displays the total number of bytes received and tra...

Page 93: ...Chapter 8 LAN Client Settings ...

Page 94: ...r a Gateway address the local LAN IP address of your RouteFinder and a DNS Server address the DNS IP address provided by your ISP Warning As a general rule you should have only one DHCP server working on your network If you decide to use a DHCP server other than that provided with your RouteFinder you should use RouteFinder Manager to disable the DHCP LAN Server function You should also set your R...

Page 95: ...Finder RF802EW User Guide Adding the Dial Up Adapter NT Server Connection Windows 95 98 1 Click Start Settings Control Panel 2 Double click the Network icon to open the Network dialog box Win95 Win98 3 Click Add The Select Network Component Type dialog box opens ...

Page 96: ...lect Dial up adapter 6 Click OK twice to return to and then close the Network dialog box Windows NT Dial up Networking adds PPP and SLIP protocol support enabling your workstation to gain access to a remote computer or network even if your computer is not on a network 1 Double click My Computer then double click Dial Up Networking The following screen is displayed 2 Click Install then follow the o...

Page 97: ... TCP IP Win95 98 or TCP IP Protocol WinNT only Note Windows NT workstation has no Manufacturers list Win95 98 WinNT 4 Click OK twice to return to and then close the Network dialog box Adding Client for Microsoft Networks NT Server Connection Windows 95 98 1 In the Network dialog box Configuration tab click Add 2 Select Network Client and click Add 3 The Select Network Client dialog box displays In...

Page 98: ...og box displays In the Manufacturers list select Microsoft Select File and Printer sharing for Microsoft Networks Note Windows 98 has no Manufacturers list Win95 Win98 4 Click OK twice to return to and then close the Network dialog box Set Your Primary Network Logon NT Server Connection Windows 95 98 1 In the Primary Network Logon list on the Configuration tab of the Network dialog box select the ...

Page 99: ...tion Dial up Adapter Windows 95 98 1 In the Network dialog box Configuration tab select the TCP IP Dial up adapter 2 Click Properties The TCP IP Properties dialog box opens with the IP Address tab selected 3 Ensure that Obtain an IP Address Automatically is selected It s the default 4 Click OK to close the TCP IP Properties dialog box ...

Page 100: ...ion tab select Client for Microsoft Networks 2 Click Properties The Client for Microsoft Networks Properties dialog box opens 3 On the General tab select the Log on to Windows NT domain check box 4 Enter the name of your Windows NT domain as provided by your Network Administrator in the Windows NT domain box 5 Click OK to return to the Network dialog box ...

Page 101: ...r Guide Identification Windows 95 98 1 In the Network dialog box select the Identification tab 2 In the Workgroup box enter the name of your NT domain or the name of your workgroup as provided by your Network Administrator 3 Enter a name and description for your computer 4 Click OK ...

Page 102: ...98 1 In the Network dialog box click the Access Control tab 2 Select Share Level access control 3 Click OK twice to return to and then close the Network dialog box Note You must restart your system for the new settings to take effect Once your machine has restarted you may continue the configuration process ...

Page 103: ...ox opens 2 On the General tab click Server Type The Server Types dialog box opens Select PPP Windows 95 Windows NT 3 5 Internet 3 Select only the following check boxes Log on to network Enable software compression and TCP IP Do not change any other check boxes that are already selected Dial into Your Network NT Server Connection Windows 95 98 1 You are ready to dial in to your network 2 Double cli...

Page 104: ... not on a network 1 Double click My Computer then double click Dial Up Networking The following screen is displays 2 Click Install then follow the on screen instructions to configure your connection Adding IPX SPX Novell Server Connection Windows 95 98 1 In the Network dialog box Configuration tab click Add The Select Network Component Type dialog box opens 2 Select Protocol and click Add The Sele...

Page 105: ... The Client for Microsoft Networks Properties dialog box opens 3 On the General tab select the Log on to Windows NT domain check box 4 Enter the name of your Windows NT domain as provided by your Network Administrator in the Windows NT domain box 5 Click OK to return to the Network dialog box 6 In the Network dialog box Configuration tab select Client for NetWare Networks 7 Click Properties 8 On t...

Page 106: ...ollow the on screen instructions to configure your connection Set Dial up type Novell Server Connection Windows 95 98 1 Right click the newly created connection icon then click Properties the My Connection dialog box opens 2 On the General tab click Server Type The Server Types dialog box opens Select PPP Windows 95 Windows NT 3 5 Internet 3 Select only the Log on to network Enable software compre...

Page 107: ...Note In Windows NT workstation there is no Manufacturers list 6 Click OK twice to return to and then close the Network dialog box Adding TCP IP Novell NT Server Connection Windows 95 98 NT 1 In the Network dialog box Configuration tab click Add 2 Select Protocol and click Add 3 The Select Network Protocol dialog box is displayed In the Manufacturers list Win95 only select Microsoft In the Network ...

Page 108: ...ocols list select IPX SPX compatible Protocol 4 Click OK twice to return to and then close the Network dialog box Windows NT Note NWLink IPX SPX Compatible Transport is probably already installed along with NWLink NetBIOS and TCP IP Protocol However if NWLink IPX SPX Compatible Transport does not appear on the Protocols tab of the Network dialog box perform the following steps 1 In the Network dia...

Page 109: ... Configuration tab select Client for Microsoft Networks 2 Click Properties The Client for Microsoft Networks Properties dialog box opens 3 On the General tab select the Log on to Windows NT domain check box 4 Enter the name of your Windows NT domain as provided by your Network Administrator in the Windows NT domain box 5 Click OK to return to the Network dialog box 6 In the Network dialog box Conf...

Page 110: ...ess control option 3 Click OK twice to return to and then close the Network dialog box Note You must restart your system for the new settings to take effect Once your machine has restarted you may continue the configuration process Make Your New Connection NT Novell Server Connection Windows 95 98 1 Double click My Computer 2 Double click the Dial Up Networking folder 3 Double click Make New Conne...

Page 111: ...etwork Enable software compression and TCP IP check boxes Note do not disturb any other items that are already checked Dial into your network NT Novell Server Connection Windows 95 98 1 You are ready to dial in to your network 2 Double click the new connection icon The Connect To dialog box opens 3 Enter the user name if necessary and password configured for you on the RF802EW Note If your particu...

Page 112: ...work 1 Double click My Computer then double click Dial Up Networking The following message displays 2 Click Install then follow the on screen instructions to configure your connection Adding TCP IP Unix Server Connection Windows 95 98 NT 1 In the Network dialog box Configuration tab click Add 2 Select Protocol and click Add 3 The Select Network Protocol dialog box is displayed In the Manufacturers...

Page 113: ... created connection icon then click Properties the My Connection dialog box opens 2 On the General tab click Server Type The Server Types dialog box opens Select PPP Windows 95 Windows NT 3 5 Internet 3 Select only the Log on to network Enable software compression and TCP IP check boxes Note do not change any other items that are already selected Dial into your network Unix Server Connection Windo...

Page 114: ...nnection Windows 2000 only Perform the following procedures to prepare your Windows 2000 PC workstation to access any of the remote Servers and enable applications such as email Web browsing file sharing and printing 1 Double click My Computer 2 Double click the Network and Dial up Connections folder ...

Page 115: ...15 Chapter 8 LAN Client Settings Multi Tech Systems Inc RouteFinder RF802EW User Guide 3 Double click Make New Connection 4 Click Next then follow the on screen instructions to configure your connection ...

Page 116: ...Chapter 9 LAN to LAN Settings ...

Page 117: ...sh to share files among must be within the same workgroup Use the Identification tab of the Network Dialog box to define a workgroup name 1 Select Start Settings Control Panel 2 Click Network 3 Click File and Printer Sharing 4 To enable file sharing select the I want to be able to give others access to my files check box 5 If you haven t already done so ensure that this computer has a fixed IP add...

Page 118: ... Using LMHosts Important Each computer on the LAN must have a copy of this lookup table Once you have mapped the necessary computer or host names and IP addresses in the LMHosts file copy this file to the appropriate folder on each computer on the LAN This file is located in your x Windows folder where x is the drive letter associated with the location of your windows operating system Use Windows ...

Page 119: ...Chapter 10 Troubleshooting ...

Page 120: ...rly connected to your Ethernet hub by pressing Refresh Device List in either RouteFinder Manager or RouteFinder Monitor If your RouteFinder is correctly connected the WAN indicator light on your RouteFinder will flash If no flash occurs it is not properly connected to the network Reconnect your network device to the hub and try again If there is still no flash it is possible the Ethernet cable or ...

Page 121: ...up of the file c windows system oleaut32 dll Copy the new file to c windows system oleaut32 dll After you have successfully copied the file reinstall the RouteFinder Utilities If you have problems with the new oleaut dll file use the backup file Problem 5 I configured my RouteFinder but I can t get it to communicate with my modem Check your initialization string If you are using an ISDN TA and you...

Page 122: ...ernet but no one is using the Internet The RF802EW will only dial the connection if there is a request from one of the computers on the LAN for an IP address on the Internet Keep in mind that certain applications can be configured to request information from the Internet For example Microsoft Outlook can be set up to check for new mail every x minutes If this feature is enabled Outlook will send a...

Page 123: ...Chapter 11 Service Warranty and Technical Support ...

Page 124: ... MTS s option to repair or replacement of any products which prove to be defective within the warranty period or at MTS s option issuance of a refund of the purchase price Defective products must be returned by Customer to MTS s factory transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS Adden...

Page 125: ...our Technical Support department nearest you When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 785 3500 in the U S A or a nearby Multi Tech office which is listed on the Multi Tech Corporate Offices sheet in this International Distributor Resource Kit Repairs for damages caused by lightning storms...

Page 126: ...mer agrees to accept on the following terms and conditions a non transferable and non exclusive license to use the software program s delivered with this Agreement 1 GRANT OF LICENSE MTS grants Customer the right to use one copy of the software on a single computer the Licensed System You may not network the software or otherwise use it on more than one computer or computer terminal at the same ti...

Page 127: ...LT OF MTS NEGLIGENCE OR NOT EVEN IF MTS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES 5 INDEMNIFICATION MTS will indemnify and defend Customer from any claim that the soft ware infringes on any copyright trademark or patent Customer will indemnify and defend MTS against all other proceedings arising out of Customers use of the software 6 GENERAL If any of the provisions or portions thereof o...

Page 128: ...echnical Support staff record the following information about your Multi Tech RouteFinder Model no ________________________________ Serial no ________________________________ Firmware version _________________________ Software version _________________________ Note the status of your RouteFinder in the space provided before calling tech support Make certain to include error messages diagnostic tes...

Page 129: ...titech com The Multi Tech FTP site is located at ftp ftp multitech com Ordering Accessories SupplyNet Inc can provide you with replacement transformers cables and connectors for select Multi Tech products You can place an order with SupplyNet via mail phone fax or the Internet at Mail SupplyNet Inc 614 Corporate Way Valley Cottage NY 10989 Phone 800 826 0279 Fax 914 267 2420 Email info thesupplyne...

Page 130: ...Appendixes Appendix A Appendix B Appendix C ...

Page 131: ...eiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference that may cause undesired operation Warning Changes or modifications to this unit not expressly approved by the party re...

Page 132: ...The PING utility is used as a diagnostic tool to determine if a communication path exists between two devices on the network The utility sends a packet to the specified address and then waits for a reply PING is used primarily to troubleshoot Internet connections but it can be used to test the connection between any devices using the TCP IP protocol WINIPCFG and IPCONFIG There are two tools which ...

Page 133: ...y that allows you to trace the route of an IP address The utility reports the number of router hops the time for each hop and any failed attempts to cross a hop The information provided by this utility assists you to locate the specific site of a failed PING You can run TRACERT at the DOS prompt e g c tracert www yahoo com The utility will provide information about the route and number of hops req...

Page 134: ... Diagrams WAN LAN Cables WAN LAN Pin Circuit Signal Name 1 TD Data Transmit Positive 2 TD Data Transmit Negative 3 RD Data Receive Positive 6 RD Data Receive Negative Serial Cable TransmitData Gnd ReceiveData Male DB 25 8 3 2 20 7 6 4 5 Male8 pin Mini DIN ToRF802EW ToModem 1 2 3 4 5 6 7 8 ...

Page 135: ...Glossary ...

Page 136: ... IP address To use this the DNS translator you need to know the IP address of your ISP s DNS Server E Ethernet A LAN Local Area Network protocol developed by Xerox and DEC It is a very commonly used type of LAN F Firewall A system designed to prevent unauthorized access to or from a private network Firewalls are typically installed to give users access to the Internet while protecting their Intern...

Page 137: ...intended to serve an area of only a few square kilometers or less This often means a small private network in companies M ML PPP Also called MP or MPPP Stands for Multilink Point to Point Protocol and is an advancement of the PPP protocol that allows for the bridging or bundling of two ISDN or analog channels for faster connections MAC address The hardware address of a Device connected to a shared...

Page 138: ...specific services You can alos find lists of standard port numbers on the World Wide Web Protocol A formal description of message formats and the rules two computers must follow to exchange those messages You can think of protocols like languages If two computers or devices aren t speaking the same language to each other they won t be able to communicate PPP Point to Point Protocol PPP enables dia...

Page 139: ...e is unique However connecting a private network to the Internet requires using registered IP addresses to avoid duplication The four groups of numbers octets are used to identify a particular network and host on that network The InterNIC assigns Internet addresses as Class A Class B or Class C Class A supports 16 million hosts on each of 127 networks Class B supports 65 000 hosts on each of 16 00...

Page 140: ...dware 9 Hardware Installation 11 I Interface 76 Internet Browser 25 IP 76 IP Address Name 88 IP Routing 62 IPCONFIG 132 IPX SPX 104 108 L LAN to LAN 117 LAN DHCP Server 74 LAN Ethernet Segment 61 LMHosts 118 Load Settings 57 Local Client List 64 Local Setting 64 Login Script 70 M MAC Access Control 83 Memory 9 Modem String 72 N NAT 8 NAT Disabled 117 Netmask 76 NT Server Connection 95 P Password 5...

Page 141: ... Tab 89 Technical support 128 Terminate Connection 86 Test Connection 86 Time Tab 90 TRACERT 133 Troubleshooting 120 Tx 92 U Unpacking 11 Upgrade Firmware 58 Using a Web browser to configure 25 V Virtual Server 67 W WAN Ethernet Segment 61 WAN Speed 9 Warranty 9 Web browser management and configuration 25 Weight 9 WINIPCFG 132 Wireless Settings RouteFinder Manager 82 Wireless Settings Telnet 52 Wi...

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