Appendix D – Warranty and Repairs
Multi-Tech Systems, Inc. RF550VPN User Guide
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Appendix D – Warranty and Repairs
This chapter covers with the terms of your RouteFinder’s warranty and repair policies.
Warranty
Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or
workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of
purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.
This warranty does not apply to any products which have been damaged by lightning storms, water, or power
surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were
manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner
inconsistent with MTS’s instructions.
MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any
products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the
purchase price. Defective products must be returned by Customer to MTS’s factory – transportation prepaid.
MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL
ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.
Repair Procedures for U.S. and Canadian
Customers
In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota
factory:
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, MN 55112
Attn: Repairs, Serial # ____________
A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS.
Please include, inside the shipping box, a description of the problem, a return shipping address (must have street
address, not P.O. Box), your telephone number, and if the product is out of warranty, a check or purchase order
for repair charges.
For out of warranty repair charges, go to
www.multitech.com/documents/warranties
Extended two-year overnight replacement service agreements are available for selected products. Please call
MTS at (888) 288-5470, extension 5308 or visit our web site at
http://www.multitech.com/programs/orc/
for details on rates and coverages.
Please direct your questions regarding technical matters, product configuration, verification that the product is
defective, etc., to our Technical Support department at (800) 972-2439 or email
direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting
department at (800) 328-9717 or (763) 717-5631, or email
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or
user-caused damages are billed on a time-plus-materials basis.
