Technical Support
14
Be prepared to
troubleshoot
Prepare yourself for troubleshooting while on the phone:
•
Call from a telephone when you are close to the system so that
you can try implementing suggestions made over the phone.
•
Have the original operating and application software media
available.
•
If you are not familiar with all aspects of the equipment operation,
have an experienced user nearby to assist you.
Write down relevant
information
Prepare yourself in case we need to call you back:
•
Remember to ask for the notification number.
•
Record the name of the person who helped you.
•
Write down any specific instructions to be followed, such as data
recording or performance monitoring.
After you call
MTS logs and tracks all calls to ensure that you receive assistance and
that action is taken regarding your problem or request. If you have
questions about the status of your problem or have additional
information to report, please contact MTS again and provide your
original notification number.
Problem Submittal Form in MTS Manuals
Use the Problem Submittal Form to communicate problems you are
experiencing with your MTS software, hardware, manuals, or service
which have not been resolved to your satisfaction through the
technical support process. This form includes check boxes that allow
you to indicate the urgency of your problem and your expectation of
an acceptable response time. We guarantee a timely response—your
feedback is important to us.
The Problem Submittal Form can be accessed:
•
In the back of many MTS manuals (postage paid form to be
mailed to MTS)
•
www.mts.com > Contact Us > Problem Submittal Form (electronic
form to be e-mailed to MTS)
Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com
