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4. 

911 / E911  Functionality 

4.1  The Service includes a 911 / Enhanced 911 (E911) function which 

may differ from the 911 service furnished by other providers. I have 

carefully read the information herein and acknowledge and accept 

any limitations of the 911/E911 function. I agree to convey these 

limitations to ALL persons who may place calls using the Service. 

I understand anyone with questions regarding the 911/E911 function 

should contact the MTC Cable Customer Service Group at 

(845) 586-2288 during normal business hours. 

4.2  In order for 911/E911 calls to be properly directed to emergency 

service,  MTC Cable must have my correct service address.  If I 

attempt to move the Service and/or MTA to another address without 

MTC Cable approval, 911/E911 calls may be directed to the wrong 

emergency authority resulting in delayed or lack of emergency serv­

ice response. I agree that all changes in service address require 

MTC Cable prior approval. The use of non-native phone number 

(e.g. a number not from the local exchange) may also affect the per­

formance of 911/E911 calling. 

4.3  Cable Phone uses the electrical power in my location. If there is 

an electrical power outage to the MTA,  911/E911 calling may be 

interrupted if the battery back-up in the MTA is not installed,  fails, 

or is exhausted after several hours of use. Furthermore, calls, and 

911/E911 calls may not be completed if there is a problem with net­

work facilities as described in 3.3. 

5).  Billing and  Payment 

5.1  Cable Phone rates and charges can be found in the MTC Cable 

Phone Price List.  Operator may change any such rate or charge 

upon 30 days' notice to Customer.  If Customer continues to use any 

form of the Service after the effective date of such change, he will be 

deemed to consent to take Service under such changed rates or 

charges. 

5.2  Subscriber agrees to pay Operator for his/her subscription to the 

Service and for all use of Subscriber's account,  including applicable 

charges for installation,  if any, and all local state and federal taxes, 

fees, and surcharges (including, but not limited to, gross revenue 

and excise tax surcharges), and any assessments imposed on the 

Service. The calling plans billed as a flat monthly fee do not include 

certain call types.  Both the amounts and types (ie:  periodic, time­

based, usage-based) of charges for the Service are subject to 

change.  Recurring monthly charges for Service will be billed monthly 

in advance.  Charges based upon actual use of the Service (including 

but not limited to charges for international calls,  directory assistance, 

and/or operator assisted calls) will be billed in the next practicable 

monthly billing cycle following such use,  or as otherwise specified in 

the price list. All charges are payable on the due date specified on 

the bill.  Subscriber is responsible for,  and will pay, all charges for 

Services and calls originated on or terminated to Subscriber's lines, 

whether or not authorized by, or with the knowledge or consent of, 

Subscriber. 

5.3  If the computed charge for a measured call, computed tax,  or sur­

charge includes a fraction of a cent, the fraction is rounded up to the 

nearest whole cent. 

5.4  An administrative late charge may be assessed on Service accounts 

that are past due and shall not exceed  1.5% per month, compound­

ed monthly.  If the Service is disconnected as a result of late pay­

ments, a reconnect fee in addition to all past due amounts will be 

collected before reconnection of service. 

5.5  Service may allow access to other enhanced service providers (ie: 

information service through 800, 888, 855,  866 and 877 numbers), 

and other third party providers. Subscriber acknowledges that 

19 

Summary of Contents for Cablephone

Page 1: ...User Guide...

Page 2: ...k you for signing up We re confident you ll enjoy this new service This booklet provides detailed instructions for setting up and making the most of all the features of Cable Phone If you have any que...

Page 3: ...ll Forward Return Call Three Way Calling Do Not Disturb Call ID Blocking Information Anonymous Call Rejection Speed Calling 8 Call Trace MTC Cable Phone Voice Mail SETTING UP YOUR VOICE MAIL ACCESSING...

Page 4: ...2...

Page 5: ...Cable Phone Service web site http www mtctelcom com or call Customer Service at 845 586 3311 Operator Services To contact the operator dial O for local calls and 00 for long distance calls OPERATOR A...

Page 6: ...see the Call ID information transmitted Call Waiting With Call Waiting you can take a second call without disconnecting the first When you are on the telephone a call waiting tone will alert you that...

Page 7: ...CALL FORWARD FEATURE Lift the receiver and listen for dial tone Dial 73 Listen for confirmation that the feature has been deactivated THINGS TO REMEMBER Remember to turn the Selective Call Forwarding...

Page 8: ...rb TO USE THE DO NOT DISTURB FEATURE Dial 78 to activate Dial 79 to deactivate Call ID Blocking Information With Call ID Blocking you can prevent your name and telephone number from being displayed on...

Page 9: ...prompts TO ACTIVATE OR DEACTIVATE SELECTIVE CALL REJECTION Listen for a dial tone Dial 60 Listen to the ON OFF announcement To turn the feature on or off press or dial 3 TO ADD A NUMBER TO YOUR BLOCK...

Page 10: ...AND LISTEN TO THE PROMPTS Listen for a dial tone Dial 64 Dial O to hear the instructions The following instructions are available via voice prompts TO ACTIVATE THE SELECTIVE CALL ACCEPTANCE FEATURE Li...

Page 11: ...ernational calls Dial The system will return a confirmation tone to indicate that you have successfully assigned or changed the speed dial code TO USE THE SPEED CALLING 8 FEATURE Lift the receiver and...

Page 12: ...10...

Page 13: ...t when you have a message waiting Setting Up Your Voice Mail To set up your MTC Cable Phone Voice Mail service follow these easy to use instructions 1 From your MTC Number dial 98 or dial 845 586 1001...

Page 14: ...message and play the next Press 3 Delete the message and play the next Press 4 Reply to a message Press 5 Send a message Press Skip a message Press 0 Help Press Return to main menu Record Your Greetin...

Page 15: ...r ates over the MTC Cable network where sufficient band width is always allocated to voice signals to ensure con sistent high quality Q Can Cable Phone replace traditional phone service in my home or...

Page 16: ...CablePhone...

Page 17: ...d is therefore independent of cable television services However network outages caused by storm damages broken poles etc will interrupt your Cable Phone services Q Can I use my high speed modem and ta...

Page 18: ...CablePhone...

Page 19: ...of its corporate parents affiliates and subsidiaries and all of their respective officers directors employees owners agents and contractors e Subscriber also referred to as I Me and My in this Agreeme...

Page 20: ...CablePhone...

Page 21: ...hange he will be deemed to consent to take Service under such changed rates or charges 5 2 Subscriber agrees to pay Operator for his her subscription to the Service and for all use of Subscriber s acc...

Page 22: ...to service or relocate equipment If any MTC Cable Equipment is lost stolen unreturned damaged sold transferred or encumbered Subscriber agrees to pay MTC Cable the prevailing list price for its repla...

Page 23: ...to MTC Cable accurate complete and current Subscriber information including but not limited to legal name address and payment data Failure to provide this updated and accurate information will consti...

Page 24: ...r of number would not violate applicable law process es or procedures d Subscriber acknowledges that to avoid an interruption in phone service it is extremely important that Subscriber has MTG install...

Page 25: ...l charges reg ulatory fees taxes and surcharges To qualify Subscriber must request the credit from Operator within thirty 30 days of the failure Credits will be applied only against current and future...

Page 26: ...ucts or service provided by Operator to Subscriber 12 Costs of Collection and Enforcement In the event Operator is required to initiate legal proceedings to collect any amounts due for services equipm...

Page 27: ......

Page 28: ...Monday Friday 8 30 a m 4 30 p m Phone 845 586 2288 Mail PO Box 260 Margaretvil le NY 12455 MTC Cable Customer Service Office 579 Main Street Margaretvil le NY 12455 E Mail mtc catskill net Web Site w...

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