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MSA FieldServer FS-B35 Series Startup Manual Download Page 18

Troubleshooting 

 
 
 

 

 FS-B35XX Series Start-up Guide 

18 

 
 

6.2

 

Take a Diagnostic Capture 

When there is a problem on-site that cannot easily be resolved, perform a Diagnostic Capture before 
contacting  support.  Once  the  Diagnostic  Capture  is  complete,  email  it  to  technical  support.  The 
Diagnostic Capture will accelerate diagnosis of the problem. 

NOTE:  While all necessary documentation is shipped with the FieldServer on the USB flash drive, 

these documents are constantly being updated. Newer versions may be available on the 
MSA Safety website.

 

•

 

Ensure  that  FieldServer  Toolbox  is  loaded  onto  the  local  PC.  Otherwise,  download  the 
FieldServer-Toolbox.zip via the MSA Safety website.

 

•

 

Extract the executable file and complete the installation.

 

•

 

Connect a standard Cat-5 Ethernet cable between the PC and FieldServer. 

 

•

 

Double click on the FS Toolbox Utility. 

•

 

Step 1:

 Take a Log 

o

  Click on the diagnose icon          of the desired device 

 

Summary of Contents for FieldServer FS-B35 Series

Page 1: ...FS B35XX Series Start up Guide 0 Start up Guide FieldServer FS B35XX Series MSAsafety com Document Revision 3 A T18602 APPLICABILITY EFFECTIVITY Effective for all systems manufactured after January 2021 ...

Page 2: ...MSA Safety 1991 Tarob Court Milpitas CA 95035 Website www MSAsafety com U S Support Information 1 408 964 4443 1 800 727 4377 Email smc support msasafety com EMEA Support Information 31 33 808 0590 Email smc support emea msasafety com ...

Page 3: ...gs for the FieldServer 12 5 Configuring the FieldServer 13 5 1 Retrieve the Sample Configuration File 13 5 2 Change the Configuration File to Meet the Application 13 5 3 Load the Updated Configuration File 14 5 3 1 Using the FS GUI to Load a Configuration File 14 5 3 2 Retrieve the Configuration File for Modification or Backup 15 5 4 Test and Commission the FieldServer 16 6 Troubleshooting 17 6 1 ...

Page 4: ...re 4 RS 435 Connection Ports 9 Figure 5 Ethernet Connection Ports 9 Figure 6 FieldServer Toolbox 11 Figure 7 Changing IP Address via FS GUI 12 Figure 8 FS GUI File Transfer 13 Figure 9 FS GUI Loading Files 14 Figure 10 Retrieve Configuration File 15 Figure 11 FS GUI Connections 16 Figure 12 FS GUI Passwords Page 20 Figure 13 Password Recovery Page 20 Figure 14 FieldServer Connector 23 Figure 15 Sp...

Page 5: ...ndicates that a product has passed a series of rigorous tests conducted by an independent laboratory which verifies that the product correctly implements the BACnet features claimed in the listing The mark is a symbol of a high quality BACnet product Go to www BACnetInternational net for more information about the BACnet Testing Laboratory Click here for the BACnet PIC Statement LonMark Internatio...

Page 6: ... up Guide o FieldServer Configuration Manual o All FieldServer Driver Manuals o Support Utilities o Any additional folders related to special files configured for a specific FieldServer o Additional components as required see Driver Manual Supplement for details Accessories o DB9F RJ45 Connection Adapter Part FS 8917 02 o Adapter for hyperterminal connection to the Sys Port Part FS8917 26 o Power ...

Page 7: ...ded NOTE Install only as instructed failure to follow the installation guidelines or using screws without the DIN rail mounting bracket could result in permanent damage to the product NOTE If the FieldServer is removed from the din rail use the original screws to reattach Longer screws will damage the FieldServer Figure 1 FieldServer FS B35XX Series Showing Din Mounting Option ...

Page 8: ...wer supply sent with the unit If an alternative power supply is desired select an external power supply that has been certified for safety for the correct destination country and an output rating that is considered acceptable Refer to Section 7 2 for detailed specifications NOTE USE COPPER CONDUCTORS ONLY Figure 2 FieldServer FS B35XX Series Showing Dimensions ...

Page 9: ...s Port is for diagnostic use only and should not be used to connect to a Node 3 2 RS 485 Connection If using RS 485 from the remote device to the FieldServer the and GND wire connections can be used on the RS 485 port on the FieldServer 3 3 Ethernet Connection The Ethernet ports support Auto MDIX The provided Cat 5 UTP Ethernet cable can be used to connect the FieldServer to a hub switch or direct...

Page 10: ...the FS B35XX This means that when using both N1 and N2 Ethernet ports simultaneously only 1 Ethernet port can connect to a larger network through the Gateway IP Address while the other is limited to a local network In the configuration file of the FS B35XX the choice of N1 or N2 is irrelevant As a server the FS B35XX will accept messages from either N1 or N2 port As a client the FS B35XX will choo...

Page 11: ...her using the N1 and N2 ports the ports need to be on different subnets The default IP Address on the FieldServer N1 port is 192 168 2 101 and the N2 port is 192 168 3 101 Refer to Section 3 3 1 and the FieldServer Toolbox Manual 4 3 Using FieldServer Toolbox to Find the IP Address Check that a Cat 5 Ethernet cable straight through or cross over is connected between the local PC and FieldServer or...

Page 12: ...uter the IP Gateway of the FieldServer should be set to the IP Address of that managed switch router Click the System Restart button at the bottom of the page to apply changes and restart the FieldServer Unplug Ethernet cable from PC and connect it to the network switch or router Record the IP Address assigned to the FieldServer for future reference NOTE The SMC Cloud button see Figure 7 allows us...

Page 13: ... the relevant device registers in the Config csv file for the first time start up If not the product is shipped with a sample config csv that shows an example of the drivers ordered In the main menu of the FS GUI screen go to Setup then File Transfer and finally Retrieve Click on config csv and open or save the file 5 2 Change the Configuration File to Meet the Application Refer to the FieldServer...

Page 14: ...te Browse and select the csv file open then click Submit Once download is complete a message bar will appear confirming that the configuration was updated successfully Click the System Restart Button to put the new file into operation Note that it is possible to do multiple downloads to the FieldServer before resetting it NOTE It is possible to do multiple downloads to the FieldServer before reset...

Page 15: ...n the main menu of the FS GUI screen click Setup then File Transfer Click the config csv link under the Retrieve heading in the middle section of the screen o The file will automatically download to the web browser s default download location Edit or store the file as desired NOTE Before using any backup configuration file to reset the configuration settings check that the backup file is not an ol...

Page 16: ...nnections to see the number of messages on each protocol NOTE For troubleshooting assistance refer to Section 6 or any of the troubleshooting appendices in the related driver supplements and configuration manual MSA Safety also offers a technical support page on the MSA Safety website which contains a significant number of resources and the latest versions of documentation that may be of assistanc...

Page 17: ...s an Ethernet adapter installed in the software configuration and that it is configured to run the TCP IP protocol Open Command Prompt Type in ipconfig The account settings should be displayed Ensure that the IP address is on the same Subnet of the FieldServer o Default N1 IP Address is 192 168 2 101 o Default N2 IP Address is 192 168 3 101 The IP address of the FieldServer can be changed using th...

Page 18: ...cessary documentation is shipped with the FieldServer on the USB flash drive these documents are constantly being updated Newer versions may be available on the MSA Safety website Ensure that FieldServer Toolbox is loaded onto the local PC Otherwise download the FieldServer Toolbox zip via the MSA Safety website Extract the executable file and complete the installation Connect a standard Cat 5 Eth...

Page 19: ... changed o Click on the Start Diagnostic button o Wait for the capture period to finish and the Diagnostic Test Complete window will appear Step 2 Send Log o Once the diagnostic test is complete a zip file is saved on the PC o Choose Open to launch explorer and have it point directly at the correct folder o Send the Diagnostic zip file to technical support ...

Page 20: ...the FieldServer The User account can view any FieldServer information but cannot make any changes or restart the FieldServer The password needs to be a minimum of eight characters and is case sensitive If the password is lost click cancel on the password authentication popup window and e mail the password recovery token to smc support msasafety com to receive a temporary password from the FieldSer...

Page 21: ...go to the error screen of the FS GUI interface Sys Err The system light will burn red if there is a system error on the FieldServer If this occurs immediately report the related system error shown in the error screen of the FS GUI interface to technical support for evaluation RS 232 Lights P1 P2 These lights are related to the RS 232 serial ports provided on the FieldServer The Rx Receive light wi...

Page 22: ...mmissioned Off Flashing Off 6 4 3 LED Power up Sequence 1 Start up All LED s on 2 Load Bios Run LED will switch off after completion 3 Load U boot HSB Active LED will switch off after completion 4 Load Linux Kernel Node Offline LED will switch off after completion 5 Load Ethernet driver Config LED will switch off after completion 6 Load Flash File Sys LED will switch off after completion 7 Load Ap...

Page 23: ...ommunications on the RJ 45 RS 232 port The table in the diagram shows the functions applied to each of the RJ 45 pins by the FieldServer to assist in determination of the required pinout configuration for connection to the third party device NOTE FS B35XX Series RS 232 numbering convention is reverse to the 10BaseT numbering FS 8917 02 WIRE LIST Figure 14 FieldServer Connector ...

Page 24: ...l Dimensions WxDxH 5 6 3 W x 5 4 D x 1 95 H inches 16 x 13 7 x 5 cm Weight 4 2 5 lbs 1 5 Kg Operating Temp 0 60 C 32 140 F Surge Suppression EN61000 4 2 ESD EN61000 4 3 EMC EN61000 4 4 EFT Humidity 10 90 RH non condensing Figure 15 Specifications This device complies with part 15 of the FCC Rules Operation is subject to the following two conditions This device may not cause harmful interference Th...

Page 25: ...which original identification marks have been removed or altered This Limited Warranty also will not apply to interconnecting cables or wires consumables or to any damage resulting from battery leakage In all cases MSA Safety s responsibility and liability under this warranty shall be limited to the cost of the equipment The purchaser must obtain shipping instructions for the prepaid return of any...

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