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Troubleshooting
Troubleshooting
Refer to the following specific troubleshooting:
Problems
Troubleshooting
What if your phone is
stolen?
Report to the local public security
burea and your service provider.
Press and hold the
power key, but the
phone is not switched
on.
Ensure that you have pressed and
held
(Power key), until the display
screen is opened in a few minutes. If
it still doesn't work, check whether the
charged battery is correctly installed.
UIM has been inserted.
But the screen still hints
that no UIM card is
inserted.
The UIM card might be incorrectly
inserted. Check the UIM card and
ensure it is correctly inserted.
Ensure your UIM card is valid.
Switch off the phone, reinsert the UIM
card, and then switch on the phone.
The screen hints UIM
card is locked. How to
unlock the UIM card?
Contact your service provider for PUK.
When performing a
certain function, the
phone requires you to
input the lock code.
Input preset lock code "0000" or
"1234". If it still doesn't work, contact
your service provider.
There are alternate high-
pitched and low-pitched
voices, when making a
call.
Your phone call doesn't access the
wireless network system.The reason
might be that you make the call when
the phone is just switched on. Wait till
the service provider name appears on
the display and then make the call.
Problems
Troubleshooting
Fail to dial/receive
a call.
Maybe you have activated call restriction. If
you know the password, change the settings.
Or check the UIM card, and ensure the UIM
card is inserted and can normally work.
Your phone has
poor receiving
f u n c t i o n a n d
always drops the
line.
Ensure that the antenna of your phone is not
destroyed and the phone has strong signal.
Keep away from barriers, such as bridge,
parking garage or high-rise building
.
Fail to hear the
voice of the other
party during a call.
During the call, adjust the volume keys.
Ensure the earpiece is not blocked by any
parenthesis. In some cases, it may caused
by the transmission of calling target or
telecommunication network.
The display of the
phone is too dark.
Select
> Settings > Display >
Brightness to adjust the screen brightness.
The Browser is
activated, but the
screen hints that it
fails to provide the
service.
Your phone might be out of service. Or, the
connected network doesn't support internet
access.
The Browser is
activated. But the
screen hints that
no response from
server.
The server may be busy at the moment.
Please wait a moment and try again.
