TROUBLESHOOTING
SECTION 4
SECTION
4,
TROUBLESHOOTING
4-3
Software Solutions
I would like to test to see if my Internet connection is alive.
For this, you will use the
ping
command to test the connection.
Before attempting, ensure that
Obtain an IP address automatically
has been selected in the computer’s settings
and that you have an IP
address assigned. Refer to Section 2: Configuration > Configure
Your Computers, for further details.
1
Open a command prompt by clicking
Start
and
Run
. For
Windows 98 and ME, in the
Open
field, type
command
and press
Enter or OK. For Windows 2000 and XP, type
cmd
. Or, navigate
using your
Start
button to
Programs
>
Accessories
>
Command
Prompt
.
2
In the Command window, type “ipconfig”.
!
You should see an IP address for your network adapter:
Ethernet Adapter Local Area Connection:
Connection-specific DNS Suffix.: Example.example.example.com.
IP Address. . . . . . . . . . . . : 192.168.10.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.10.1
3
In the
Command
window, type
ping
the Router’s IP address
and
press the
Enter
key. Also, there is a good possibility that the
Default Gateway’s IP address is the router’s IP address. You can
verify the router’s IP address on the
Internet
>
Basic
screen.
!
If you receive a reply (the first word will be
Reply…
), then
your computer is connected to the router. Proceed to
Step 4
.
!
If you do NOT receive a reply, try from a different computer to
verify that the first PC is not the cause of the problem.
4
In the
Command
window, type
ping
and your ISP’s default
gateway and press the
Enter
key.
!
If you receive a reply (It might look something like this:
Reply
from 216.109.125.72…
), then your connection to the internet
is alive and well. You can verify the ISP’s IP address at the
Default Gateway field on the
Internet
>
Basic
screen.
!
If you do NOT receive a reply, try from a different computer to
verify that the first PC is not the cause of the problem.
