Motorola WiNG 4.4, Reference Manual

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C - 4 WiNG 4.4 Switch System Reference Guide
C.1.1.5 Console Port is Not Responding
The Motorola Solutions RF Series Switch console port is connected to the host computer’s serial port, but pressing the
[Enter] key gets no response from the switch.
The table below provides suggestions to troubleshoot this issue.
C.1.2 Access Port Issues
This section describes various issues related to Access Ports within the Motorola Solutions RF Series Switch network.
Possible issues include:
• Access Ports are Not Adopted
• Access Ports are Not Responding
C.1.2.1 Access Ports are Not Adopted
Access ports are not being adopted. The table below provides suggestions to troubleshoot this issue.
Java JRE is out of date Be sure you are using Sun Java JRE 1.5 or later. To download the
appropriate for your system go to:
http://www.sun.com/java/
Cannot access Web UI
through a Firewall To successfully access the switch Web UI through a firewall, UDP port
161 must be open in order for the switch’s SNMP back end to function
All else... Contact Motorola Solutions Support.
Possible Problem Suggestions to Correct
Cabling issue Ensure that a console cable is connected from the console port to the host
computer’s serial port.
Not using a terminal
emulation program Verify a serial terminal emulation program, such as HyperTerminal, is in
use on the host computer.
Settings in terminal
emulation program are
incorrectly set Check the serial port settings in the serial terminal emulation program
being used. The correct settings are:
All else... Contact Motorola Solutions Support.
Possible Problem Suggestions to Correct
Access port is not
configured Verify the license key that is set in the switch.
Possible Problem Suggestions to Correct
Terminal Type VT-100
Port Any COM port
Terminal Settings 19200 bps transfer rate
8 data bits
no parity
1 stop bit
no flow control