16
VCD9000 Cradle
Troubleshooting
Symptom
Possible Cause
Action
Mobile computer
battery charging LED
does not light.
Cradle is not receiving
power.
Ensure the power input cable
is securely connected to the
cradle’s power port.
Mobile computer’s
battery is not
recharging.
Mobile computer was
removed from the
cradle too soon.
Replace the mobile computer
in the cradle.
If the mobile computer’s
battery pack is fully depleted,
it can take four hours to fully
recharge the battery.
Battery is faulty.
Replace the battery.
Mobile computer was
not placed correctly in
the cradle.
Remove the mobile computer
from the cradle, and re-insert
correctly.
If the battery still does not
charge, contact Customer
Support.
The mobile computer battery
charging LED blinks amber
when the mobile computer is
correctly inserted and is
charging.
No data was
transmitted, or
transmitted data was
incomplete.
Mobile computer was
removed from the
cradle during
communication.
Replace the mobile computer
in the cradle and retransmit.
The external device
required a null modem
cable, which was not
used.
Retransmit using a null
modem cable.
Incorrect cable
configuration.
See the system
administrator.